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Gatlin Hatcher
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Gatlin Hatcher
Master Certified Service Advisor
Walker Ford
17556 US Hwy 19 North
Clearwater, FL 33764
38 Reviews
Proud to be the newest addition to the service advisor team. 5 years of experience with Walker Ford in former positions such as a technician and booker. Master certified service advisor as well as certifications in gasoline and diesel engine repair and electrical repair.
Read moreDealership Experience
6 yrs, 3 mos
Industry Experience
6 yrs, 3 mos
38 Reviews
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38 Reviews of Gatlin Hatcher
December 14, 2024
We’ve worked with Brooks multiple times in the past. While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshi While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshifting. Since it’s our only vehicle, we carefully scheduled a time to drop it off when we could borrow a friend’s car. We left the truck at the shop for a week, and during that time, we were reassured it would be test-driven thoroughly to identify the problem. They also told us that if a deeper issue was found, they could reschedule the service and provide us with a rental. After the week was up, we learned the truck had been driven less than a mile, and they claimed they couldn’t replicate the issue. Communication became a problem, as Brooks stopped answering our calls or returning messages. I eventually had to contact the service manager, Ryan. After a few conversations, Ryan personally tested the vehicle, confirmed the noise, and promised to get back to us with a rental and a plan to dig deeper into the issue. It has now been four months, and we still haven’t heard back. While Don Mast has always been helpful, this experience has been extremely frustrating and disappointing. More
by joeb
Verified CustomerOther Employees Tagged: Ryan Holcomb, Donald Mast, Brooks Falzone
December 11, 2024
Great service department, my vehicle is always fixed correctly and in a timely manner. Awesome place! correctly and in a timely manner. Awesome place! More
by KEN.ADAMS0
Other Employees Tagged: Ryan Holcomb, Brian Kirk, Daniel Victory, Justin Boczar, Mike Murray, Steve McHenry, Donald Mast, Shelley Ritter, Beth Gee
November 23, 2024
It was fair at first. Had a few issues at first but walked away happy Had a few issues at first but walked away happy More
by GSH1414
Other Employees Tagged: Greg Ledbetter, Jackson Hall, Robert Olszewski
November 20, 2024
Gatlin and Walker fords service department currently stole my business from Ferman Ford and I hope it continues. Thanks stole my business from Ferman Ford and I hope it continues. Thanks More
by buckster65
Other Employees Tagged: Alyssa Eytcheson
November 15, 2024
When I made my appointment for some reason, it was not saved, but the service advisor Gatlin was able to get me on the schedule and the maintenance was complete and half the time that it was originally di saved, but the service advisor Gatlin was able to get me on the schedule and the maintenance was complete and half the time that it was originally discussed. More
by Medical Professional
October 29, 2024
I called Brooks late in the afternoon, I needed to get the truck serviced as I was leaving town that week. Somehow he was able to squeeze me in on a Saturday. I waited there for the truck which took a lit the truck serviced as I was leaving town that week. Somehow he was able to squeeze me in on a Saturday. I waited there for the truck which took a little longer than I had anticipated but I was very appreciative to be able to get the vehicle serviced on such short notice. Brooks was a straight up good guy! More
by MCostello
Other Employees Tagged: Brooks Falzone
October 04, 2024
The best sales, management and service team. I was very stressed from Hurricane Helene when I lost my Red Mustang. My condo was also flooded and was making preparations to pack to move out for I was very stressed from Hurricane Helene when I lost my Red Mustang. My condo was also flooded and was making preparations to pack to move out for mitigation and renovations. Traci and Stacy really worked their butts off to help me get a new car. This included coordination with car insurance and disaster relief discount. I have worked with Tracy for over 20 years and always assists and sets me up with the right team. Stacy was patient and did an excellent job helping me get set up the beautiful new Edge. Walker Ford sales was swapped with clients coming in just like me who needed a new car ASAP More
by mapbeach
Other Employees Tagged: Tracy Affrunti, Ryan Holcomb, Stacy Bold, David Dixon, Austin Mercer
October 01, 2024
Great service as always from Walker ford. I’ll be back again for my future services. I’ll be back again for my future services. More
by KSIMPSON1
Other Employees Tagged: Ryan Holcomb, Brian Kirk, Daniel Victory, Mike Murray, Steve McHenry, Donald Mast, Shelley Ritter, Brooks Falzone
September 21, 2024
Brought our vehicle in for a bucking issue and engine light on. Service advisor Gatlin Hatcher plugged the scanner and said your Cat converter issue and there would be no one there to work on it. Brought light on. Service advisor Gatlin Hatcher plugged the scanner and said your Cat converter issue and there would be no one there to work on it. Brought vehicle back on Monday. No communication from Gatlin on what needed to be done on Monday until we called him and he had to find out still no call. We called on Tuesday and he still had to track down the technician. Still no call back. Called again later in the day to find out info where he mentioned that they had to desulferize the converter and run more test including a drive test and should be able to pick up on Wednesday afternoon. Picked up the vehicle and still have the same problem.. More
by ONTHEGO4
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