Gatlin Hatcher

We’ve worked with Brooks multiple times in the past. While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshi While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshifting. Since it’s our only vehicle, we carefully scheduled a time to drop it off when we could borrow a friend’s car. We left the truck at the shop for a week, and during that time, we were reassured it would be test-driven thoroughly to identify the problem. They also told us that if a deeper issue was found, they could reschedule the service and provide us with a rental. After the week was up, we learned the truck had been driven less than a mile, and they claimed they couldn’t replicate the issue. Communication became a problem, as Brooks stopped answering our calls or returning messages. I eventually had to contact the service manager, Ryan. After a few conversations, Ryan personally tested the vehicle, confirmed the noise, and promised to get back to us with a rental and a plan to dig deeper into the issue. It has now been four months, and we still haven’t heard back. While Don Mast has always been helpful, this experience has been extremely frustrating and disappointing. More

by joeb Verified Customer Verified Customer

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Great service department, my vehicle is always fixed correctly and in a timely manner. Awesome place! correctly and in a timely manner. Awesome place! More

by KEN.ADAMS0 Verified Customer Verified Customer

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Awesome service. Great group of people. Got our work van in and out in a decent time frame. Great group of people. Got our work van in and out in a decent time frame. More

by greg@atozfire.com Verified Customer Verified Customer

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It was fair at first. Had a few issues at first but walked away happy Had a few issues at first but walked away happy More

by GSH1414 Verified Customer Verified Customer

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Gatlin and Walker fords service department currently stole my business from Ferman Ford and I hope it continues. Thanks stole my business from Ferman Ford and I hope it continues. Thanks More

by buckster65 Verified Customer Verified Customer

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When I made my appointment for some reason, it was not saved, but the service advisor Gatlin was able to get me on the schedule and the maintenance was complete and half the time that it was originally di saved, but the service advisor Gatlin was able to get me on the schedule and the maintenance was complete and half the time that it was originally discussed. More

by Medical Professional Verified Customer Verified Customer

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I called Brooks late in the afternoon, I needed to get the truck serviced as I was leaving town that week. Somehow he was able to squeeze me in on a Saturday. I waited there for the truck which took a lit the truck serviced as I was leaving town that week. Somehow he was able to squeeze me in on a Saturday. I waited there for the truck which took a little longer than I had anticipated but I was very appreciative to be able to get the vehicle serviced on such short notice. Brooks was a straight up good guy! More

by MCostello Verified Customer Verified Customer

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The best sales, management and service team. I was very stressed from Hurricane Helene when I lost my Red Mustang. My condo was also flooded and was making preparations to pack to move out for I was very stressed from Hurricane Helene when I lost my Red Mustang. My condo was also flooded and was making preparations to pack to move out for mitigation and renovations. Traci and Stacy really worked their butts off to help me get a new car. This included coordination with car insurance and disaster relief discount. I have worked with Tracy for over 20 years and always assists and sets me up with the right team. Stacy was patient and did an excellent job helping me get set up the beautiful new Edge. Walker Ford sales was swapped with clients coming in just like me who needed a new car ASAP More

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Great service as always from Walker ford. I’ll be back again for my future services. I’ll be back again for my future services. More

by KSIMPSON1 Verified Customer Verified Customer

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Brought our vehicle in for a bucking issue and engine light on. Service advisor Gatlin Hatcher plugged the scanner and said your Cat converter issue and there would be no one there to work on it. Brought light on. Service advisor Gatlin Hatcher plugged the scanner and said your Cat converter issue and there would be no one there to work on it. Brought vehicle back on Monday. No communication from Gatlin on what needed to be done on Monday until we called him and he had to find out still no call. We called on Tuesday and he still had to track down the technician. Still no call back. Called again later in the day to find out info where he mentioned that they had to desulferize the converter and run more test including a drive test and should be able to pick up on Wednesday afternoon. Picked up the vehicle and still have the same problem.. More

by ONTHEGO4 Verified Customer Verified Customer

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