Gary Luu

From the moment I walked in the door, I felt cared for. Jennifer greeted me with a smile, the coffee/snack area and connected me with Gary. I had been researching my new car for a bit and shared with Gary Jennifer greeted me with a smile, the coffee/snack area and connected me with Gary. I had been researching my new car for a bit and shared with Gary what I was looking for. He was kind and knowledgeable about my vehicle and found one in transit that checked every box! Every step was professional. He got me a better than expected deal on the car (matched and BEAT) another Bay Area Lexas dealer's price on the same vehicle. Richard in financing worked to get me a competitive rate. I could not be happier :) Thank you, Lexus Stevens Creek!!! More

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Gina and the team provided an excellent customer service experience, the best I have ever had. experience, the best I have ever had. More

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The first time we went, we were pretty much ignored, but maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were help maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were helped greatly by our salesguy Gary. Unfortunately, the car we wanted to test drive / maybe purchase was not available and we put a deposit on a future car to test drive. A week later, we saw the car at another dealership, after test driving it, we were going to purchase that vehicle, but the salesperson and sales manager were a bit off putting. It left a distaste. We were thinking of canceling with Gary too, but then decided we would rather buy from him instead if he had the car available on his lot. Unfortunately, the one we wanted was with the other dealership and they dont particularly seem interested in trading it to Gary's dealership, so instead Gary asked for a couple of days and luckily was able to find one coming to port in a few days. The car arrived on time. The sales process was smooth. Everything went well until we took it for the ceramic exterior and interior protection. Which the service said interior was not included. After speaking with Gary again, he was able to include the interior at their expense for the miscommunication. Overall, I give it 5 stars because of the quality of attention, service and friendly manner without the normal pressure or sometimes scam feeling you get whenever one purchases a car from a dealership. We love the car so far and its a welcome addition to our garage. We would recommend Gary and Stevens Creek Lexus to our friends and family as well as purchase from him again. More

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Eric Yang is a very patient and enthusiastic employee and I am very grateful to him. I am very grateful to him. More

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The guys work at the dealer knows their job well. Straightforward, transparent and honest. Love having business with this dealer. Straightforward, transparent and honest. Love having business with this dealer. More

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Great to Gary Luu , very nice and helpful to explaining on buying a new car of Steven Creek Lexus! on buying a new car of Steven Creek Lexus! More

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Very patient service, thank you very much! Let me drive my car safely！thank you very much Let me drive my car safely！thank you very much More

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Gary our salesperson was very informative and provided us such great information to make the best decision for us. He stayed with us explaining how the car works and has been willing to have us return if we such great information to make the best decision for us. He stayed with us explaining how the car works and has been willing to have us return if we have additional questions. Great salesperson More

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We were very pleased with our experience at Stevens Creek Lexus. They were very thorough explaining all of the documents we needed to sign and were also courteous and efficient. Our personal sales represen Lexus. They were very thorough explaining all of the documents we needed to sign and were also courteous and efficient. Our personal sales representative, Numer Talag, went above and beyond explaining all the details of operation relating to our new car. He was extremely helpful and informative in every way! More

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Gary was excellent to work with. He is knowledgeable, not pushy, had tons of patience and was a pleasure to work with. The piece which was disappointing is the sun roof on my new car He is knowledgeable, not pushy, had tons of patience and was a pleasure to work with. The piece which was disappointing is the sun roof on my new car was not working properly. I think this should have been checked when the dealership first received the car during the pre inspection and addressed before I received the car. More

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