Freddy Estrada

I’ve always had good experiences with the team at Lia CJDR Schenectady — Freddy Estrada in service is excellent at communicating and always professional. That’s why this one stung. I supplied my own D3S CJDR Schenectady — Freddy Estrada in service is excellent at communicating and always professional. That’s why this one stung. I supplied my own D3S bulb and ballast for my 2019 Grand Cherokee and was charged $340 in labor only for what most shops and RepairPal list as a 0.5–1.5 hour job (dealer average $180–$250). Even YourMechanic quotes $129–$167 flat for the same work. I completely understand labor rates and that HID access on the Grand Cherokee isn’t the easiest, but when I’m bringing the parts myself, more than triple the going independent/mobile rate feels excessive. Hoping Freddy and Service Manager Rob Dariano can review invoice # 115903 and offer a goodwill adjustment. I’d love to keep coming back to Lia, but this one left a bad taste. Thank you — still a fan of the dealership overall, just looking for this to be made right. More

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Have been servicing ny Car at this dealership for 16 years now. Always good service and communication. Have seen many service people come and go but the service is still good. Knowledgeable people. years now. Always good service and communication. Have seen many service people come and go but the service is still good. Knowledgeable people. More

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This dealership has been great to work with and takes care of our Jeep very well. Freddy Estrada is amazing to work with anytime I need help getting a service scheduled or general question on my Jeep! care of our Jeep very well. Freddy Estrada is amazing to work with anytime I need help getting a service scheduled or general question on my Jeep! More

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Ever since I've been bringing my vehicle(s) here for service, I've not only received excellent service but the greatest customer service. Freddy Estrada even provided me an Uber once when my car service service, I've not only received excellent service but the greatest customer service. Freddy Estrada even provided me an Uber once when my car service was estimated more than 3 hours. More

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Excellent customer service, very good communication for my 22 jeep wrangler, will take my vehicle back for service. my 22 jeep wrangler, will take my vehicle back for service. More

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OHHH YEAH! My Nissan Sentra was down two tires shot, lookin’ like it lost a Last Man Standing match. But then FREDDIE from Lia Jeep stepped in, dropped the h My Nissan Sentra was down two tires shot, lookin’ like it lost a Last Man Standing match. But then FREDDIE from Lia Jeep stepped in, dropped the hammer, and had me back on the road faster than a Stone Cold stunner! He body-slammed the wait time, tag-teamed the techs, and hit a flying elbow on the old rubber. Need service? You call Freddie. He doesn’t fix cars… He WINS MATCHES. WOOOOOOO!! More

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Had another first-class experience at Lia Jeep. Thank you, Lia Family. Freddy Estrada is the best! Thank you, Lia Family. Freddy Estrada is the best! More

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A fair dealership that cares about it's customers. A positive experience. My service advisor, Freddie Estrada truly cares about his customers. Besides owning a 2021 Ram Big Horn, I also own a 2003 Bui A positive experience. My service advisor, Freddie Estrada truly cares about his customers. Besides owning a 2021 Ram Big Horn, I also own a 2003 Buick LeSabre. Mr. Estrada scheduled the service on my car and the service tech did a fine job. Very satisfied. More

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Freddy Estrada always exceeds my service needs. My vehicle is always ready before the promised time. My vehicle is always ready before the promised time. More

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I broke down while passing through town. Lia was closest. It turned out to be one of the best experiences I've ever had with a Jeep dealership. Freddy Estrada was my first contact. He could Lia was closest. It turned out to be one of the best experiences I've ever had with a Jeep dealership. Freddy Estrada was my first contact. He could have made this a very different experience for me knowing his techs had a packed schedule. Instead, he listened intently, asked clarifying questions, and then brought my case to his boss. Dmitri then fixed my Jeep himself without hesitation and I was back on the road within a few hours. I also noticed something else while there: these folks genuinely care about one another like family, and care about the quality of their work in the same way. Everything done to my Jeep was clearly explained to me with patience and a sincere desire to share knowledge to be helpful rather than condescending annoyance. If you are ever in the greater Albany, NY area and even just have a question about your vehicle, give Freddy Estrada a call first to save yourself time by getting the right assessment the first time. More

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