Frank Wilson
Frank Wilson at Ourisman Toyota 40
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Frank Wilson

Service Lane Manager

Ourisman Toyota 40

1101 Business Center Way
Edgewood, MD 21040

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4.6
29 Reviews

I have been in Automotive industry since 1993 My hometown is Virginia Beach, Virginia I moved to Maryland in 1999 Customer Service is my passion

Dealership Experience

2 yrs, 1 mo

Industry Experience

25 yrs, 6 mos

Specialties & Trainings

Emergency Medical Technician

Licensed Nurse non active

View more specialties & trainings
4.6

29 Reviews

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29 Reviews of Frank Wilson

April 04, 2025

Dealership Rating
Employee Rating

Great job. Quick repair. Collision shop repaired damage to my truck in one week. They worked with rental car company so I dropped off my truck and picked up ren More

by LMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Grant Monks , Body shop

February 28, 2025

Dealership Rating
Employee Rating

Very pleased with my experience. Everyone was very professional and accommodating. I highly recommend Ourisman Toyota 40 More

by kjoytabor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

Mar 10, 2025

Ourisman Toyota 40 responded

Thank you for your wonderful review! We're so glad to hear that you had a great experience and that our team was professional and accommodating. Your recommendation means a lot to us! We appreciate your support and look forward to serving you again in the future.

February 14, 2025

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I just came from Ourisman 40. I had to have four new tires put on my car no charge to me and they came out and explained to me what they needed to have done. Although it was a lon More

by Trdgirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Texas Greg Ott

Feb 19, 2025

Ourisman Toyota 40 responded

Glad to hear we were able to address your concerns. Frank is amazing, and we are happy to hear he took good care of you and your vehicle!

January 25, 2025

Dealership Rating
Employee Rating

Friendly service, very informative. Also helpful with scheduling appointment when adjustments were needed. Thank you. More

by aminta_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

Jan 27, 2025

Ourisman Toyota 40 responded

Thank you for the kind review!

January 24, 2025

Dealership Rating
Employee Rating

Frank and Ron were wonderful to work with. They both took the time to help us with the service we needed for our vehicle. Thank you and keep up the great work. Would highly recommend this deal More

by stephieb325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Jackson

Jan 27, 2025

Ourisman Toyota 40 responded

Thank you so much for the recommendation!

Feb 14, 2025

Ourisman Toyota 40 responded

Thank you so much for your kind words! We're thrilled to hear that Frank and Ron were able to assist you and provide excellent service. We truly appreciate your recommendation and are grateful for your support. We'll make sure to keep up the great work for customers like you Ron Jackson Business Manager

December 04, 2024

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Employee Rating

Overcharging for services is the first part. The second part is their sales or slacking. They should at least have had someone to offer me the extended Toyota care since it expires on 5 Decembe More

by jstern0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Kusterer, Grant Monks

Dec 05, 2024

Ourisman Toyota 40 responded

I'm happy to assist in any way I can, but I'm confused by your review. Please feel free to reach out to me directly at gmonks@ourismancars.com if I can be of assistance.

November 18, 2024

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Employee Rating

I called to purchase the 2 yr, 5 oil change, tire rotation package for $350. Frank Wilson helped me buy the package on line versus coming to the dealership. He was courteous and efficient. I could no More

by clibonati
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Ourisman Toyota 40 responded

Thank you, clibonati for taking the time to leave us a review! I'm happy to hear Frank took good care of you, we look forward to seeing you in the future as you redeem the pre-paid services.

September 25, 2024

Dealership Rating
Employee Rating

Friendly,responsive,inviting,quick,nice,fair, Clean,hone st,warm,selfless,comfortable, Caring, knowledgeable, relaxing ,place More

by Mikedor37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

Sep 25, 2024

Ourisman Toyota 40 responded

Mikedor37, We sincerely appreciate you taking the time to leave us such a kind review!

Oct 02, 2024

Ourisman Toyota 40 responded

Its good to hear that you found our space clean, inviting, and comfortable. Our team works hard to create an atmosphere that feels warm and welcoming, where everyone can feel relaxed and well taken care of. It’s great to know that you appreciated the friendly and knowledgeable service we strive to provide. Your words about our fairness and honesty mean a lot to us, as we aim to build genuine connections with everyone who walks through our doors. We’re grateful for your support and look forward to providing you with the same selfless care and responsiveness the next time you visit. Thank you again, and we can’t wait to see you soon! Ron Jackson Sales Manager

September 17, 2024

Dealership Rating
Employee Rating

Everyone at Ourisman Toyota 40 are professional and pleasant. Your service details are reviewed and explained and any issues are discussed and resolved in a timely fashion . I know my car is well cared More

by phedra12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Grant Monks

Sep 18, 2024

Ourisman Toyota 40 responded

Phedra12, Thank you so much for your kind review. We greatly appreciate your business, and look forward to assisting you in the future!

September 01, 2024

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Employee Rating

The service was very quick, and the staff was very professional and courteous. I would highly recommend to go here in the future. More

by Shaggyd110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Ourisman Toyota 40 responded

Thank you Shaggyd110 for the recommendation! We appreciate your business, and hope to continue to be of service in the future.

Sep 04, 2024

Ourisman Toyota 40 responded

Thank you so much for your kind words! Its always good to hear about a positive experience about our quick service and professional staff. We look forward to welcoming you back in the future! Ron Jackson Sales Manager

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