
I have been in Automotive industry since 1993 My hometown is Virginia Beach, Virginia I moved to Maryland in 1999 Customer Service is my passion
Read moreDealership Experience
2 yrs, 1 mo
Industry Experience
25 yrs, 6 mos
Specialties & Trainings
Emergency Medical Technician
Licensed Nurse non active
Certified Air conditioning Refrigeration Tech
Army and Air Force Veteran
29 Reviews
Write a Review29 Reviews of Frank Wilson
April 04, 2025
Great job. Quick repair. Collision shop repaired damage to my truck in one week. They worked with rental car company so I dropped off my truck and picked up ren Quick repair. Collision shop repaired damage to my truck in one week. They worked with rental car company so I dropped off my truck and picked up rental all at body shop. Good communication throughout the process. They coordinated directly with insurance company. More
Other Employees Tagged: Chris Kusterer, Grant Monks , Body shop
February 28, 2025
Very pleased with my experience. Everyone was very professional and accommodating. I highly recommend Ourisman Toyota 40 Everyone was very professional and accommodating. I highly recommend Ourisman Toyota 40 More
Other Employees Tagged: Chris Kusterer, Grant Monks
February 14, 2025
I just came from Ourisman 40. I had to have four new tires put on my car no charge to me and they came out and explained to me what they needed to have done. Although it was a lon I had to have four new tires put on my car no charge to me and they came out and explained to me what they needed to have done. Although it was a long wait, The work was completed in allotted amount of time. Frank is the service manager, and he was very professional and friendly and would come and inform me what they were gonna do. More
Other Employees Tagged: Texas Greg Ott
January 25, 2025
Friendly service, very informative. Also helpful with scheduling appointment when adjustments were needed. Thank you. Also helpful with scheduling appointment when adjustments were needed. Thank you. More
Other Employees Tagged: Chris Kusterer, Grant Monks
January 24, 2025
Frank and Ron were wonderful to work with. They both took the time to help us with the service we needed for our vehicle. Thank you and keep up the great work. Would highly recommend this deal They both took the time to help us with the service we needed for our vehicle. Thank you and keep up the great work. Would highly recommend this dealership if you are looking for a new or used vehicle. More
Other Employees Tagged: Ron Jackson
December 04, 2024
Overcharging for services is the first part. The second part is their sales or slacking. They should at least have had someone to offer me the extended Toyota care since it expires on 5 Decembe The second part is their sales or slacking. They should at least have had someone to offer me the extended Toyota care since it expires on 5 December. But I guess that’s not important to them They’re not personable This is my second Toyota that I have bought from that dealership and I won’t be buying another three service advisors were sitting there and the only one that said anything was the one who was dealing with a customer the other two weren’t, but that’s OK just leave a customer sitting in the lobby without offering assistance More
Other Employees Tagged: Chris Kusterer, Grant Monks
November 18, 2024
I called to purchase the 2 yr, 5 oil change, tire rotation package for $350. Frank Wilson helped me buy the package on line versus coming to the dealership. He was courteous and efficient. I could no rotation package for $350. Frank Wilson helped me buy the package on line versus coming to the dealership. He was courteous and efficient. I could not have asked for better service than what he provided. More
September 25, 2024
Friendly,responsive,inviting,quick,nice,fair, Clean,hone st,warm,selfless,comfortable, Caring, knowledgeable, relaxing ,place st,warm,selfless,comfortable, Caring, knowledgeable, relaxing ,place More
Other Employees Tagged: Chris Kusterer, Grant Monks
September 17, 2024
Everyone at Ourisman Toyota 40 are professional and pleasant. Your service details are reviewed and explained and any issues are discussed and resolved in a timely fashion . I know my car is well cared pleasant. Your service details are reviewed and explained and any issues are discussed and resolved in a timely fashion . I know my car is well cared for and I can depend on the dealership . I highly recommend the service and will always return More
Other Employees Tagged: Chris Kusterer, Grant Monks
September 01, 2024
The service was very quick, and the staff was very professional and courteous. I would highly recommend to go here in the future. professional and courteous. I would highly recommend to go here in the future. More
Other Employees Tagged: Ron Jackson, Chris Kusterer, Grant Monks
