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Frank Mugford
Frank Mugford at Nucar Volkswagen of Norwood
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Frank Mugford

Parts Manager

Nucar Volkswagen of Norwood

1280 Providence Hwy
Norwood, MA 02062

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4 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

16 yrs

Languages Spoken

English English

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4 Reviews

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4 Reviews of Frank Mugford

September 13, 2024

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Employee Rating

Great dealership excellent customer service always satisfied with the results when I leave their lot and recommend this dealership for purchase and service. More

by davidjcford
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Bernardin, Nick Dryden, Danielle Crowley, Connor Decker

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Sep 16, 2024

Nucar Volkswagen of Norwood responded

Thank you for the wonderful review! We’re thrilled to hear you’re consistently satisfied with our customer service and results. We appreciate your recommendation and look forward to serving you again!

August 29, 2024

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Employee Rating

I was quoted a price for extending my warranty but the computer was down and when I went back they quoted me a price 400.00$ more More

by RIADAUDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steven Robertson, Nick Dryden, Mike Garas, Danielle Crowley, Connor Decker , Eddie Campana, Ken Connor

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Aug 30, 2024

Nucar Volkswagen of Norwood responded

Thank you for bringing this to our attention. We’re sorry to hear about the discrepancy in the warranty extension quote. Please give us a call at 781-725-8700 so we can address this issue directly and work to resolve it. Your satisfaction is important to us, and we want to make things right.

August 23, 2024

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Nucar has a courteous staff that does great work. All the work that has been done is completed with care and quality. More

by MCMANUS513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danielle Crowley

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Aug 26, 2024

Nucar Volkswagen of Norwood responded

Thank you for your kind words! We’re pleased to hear that our staff provided courteous service and that you’re satisfied with the quality of the work. We appreciate your feedback and look forward to serving you again!

April 04, 2024

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Employee Rating

The sales process was easy and painless. However, my Electrify America account was compromised and I can’t access the charging network. Very frustrating More

by mkeigwin1
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Bernardin, Steven Robertson , Valentin

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Apr 05, 2024

Nucar Volkswagen of Norwood responded

We're truly sorry to hear about your experience with your Electrify America account. Your frustration is completely understandable, and we apologize for any inconvenience caused. We take the security of our systems seriously and will investigate this matter further to ensure it doesn't happen again. Please reach out to our customer support team at (781) 725-8700 so we can assist you in resolving this issue promptly. Thank you for bringing this to our attention.

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