Frank Montmarquet | Page 16

Frank set me up with a loaner and took care of the service on my Mach e service on my Mach e More

by TCLEONARD Verified Customer Verified Customer

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Matt, my salesperson, knows how to sell vehicles. He understands people like me. He armed my business for as long as I live near by. He understands people like me. He armed my business for as long as I live near by. More

by jehhobbs Verified Customer Verified Customer

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I had my car serviced 3 times since October when I got it per the plan I purchased they also include a multipoint inspection air filters cabin filter etc. however I never had an issue until I had a feeling n per the plan I purchased they also include a multipoint inspection air filters cabin filter etc. however I never had an issue until I had a feeling nothing was properly looked over filter wise in my vehicle the cabin filter I had to pull and check myself do to a funky smell when I turned my ac on at this point when I replaced my filter that was well over due and should of been checked I had a nose coming from the blower motor I bring it in and wouldn’t you know it crap from the filter was in it causing a noise. I brought the issue to the service writer and he admits and apologizes for the inconvenience after I explained how unhappy I was nothing was done properly inspecting components and still tries to charge me a half hour later almost $100 I had no problem paying but I believed I should of had to pay full price of that labor for something that wasn’t checked as it was said the past 3 times it was serviced the service writer very unprofessional in compromising with me on a solution. He aggressively rips the work order away from me slams my key on the counter and says that I am f*ing ridiculous as I was leaving I turned back and said to and asked what did u say to me and he repeated himself but corrected without swearing I have never expected to be treated so poorly as a first time customer of this family hopefully this is the first and last time I get treated in a downing way by someone who should can not handle a unhappy customer I was frustrated yes however his demeanor twords ME not him trying to compromise. More

by mcraeryan849 Verified Customer Verified Customer

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Great selection. Great communication. Easy to deal with. Thanks again. Will be back and recommend to friends and family Great communication. Easy to deal with. Thanks again. Will be back and recommend to friends and family More

by Jason M Verified Customer Verified Customer

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They performed a recall and picked up and dropped off. Very nice!! Coming from another automobile dealership it was a nice touch! Very nice!! Coming from another automobile dealership it was a nice touch! More

by curt13 Verified Customer Verified Customer

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The valet service was fantastic! They arrived on time and were very communicative with me. They arrived on time and were very communicative with me. More

by Chelseypuffer Verified Customer Verified Customer

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Came to get car and parts weren’t in yet No communication I guess there communication I guess there More

by bridak12 Verified Customer Verified Customer

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Customer friendly. Very good experience. I will spread the word. Clean, well run dealership. Connor in sales is now my go to. Very good experience. I will spread the word. Clean, well run dealership. Connor in sales is now my go to. More

by jasonm69.jm Verified Customer Verified Customer

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Good customer service skills listened to all of my questions and offered good answers. Took the vehicle in timely and completed oil change tire rotation and state inspection in an hour questions and offered good answers. Took the vehicle in timely and completed oil change tire rotation and state inspection in an hour More

by BWICKHAM0 Verified Customer Verified Customer

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Everytime I soeak with Frank, he treats me like more than just a customer. He is very thorough from check in to completion. I feel very confident in MacFarland Ford and their staff, from the cashier, to car just a customer. He is very thorough from check in to completion. I feel very confident in MacFarland Ford and their staff, from the cashier, to car sales through to the service dept. Thank you More

by Sasi247 Verified Customer Verified Customer

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