Frank Miglione

Had appointment dropped off with all information two hours before appointment. Now they are not answering phones or returning calls. This has happened before and I do not recommend anyone buy or servi hours before appointment. Now they are not answering phones or returning calls. This has happened before and I do not recommend anyone buy or service their Jeep product at this dealership they are obviously uncaring and un professional. More

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I have been a long time customer of central Ave dodge. I have purchased multiple vehicles from them and have referred many friends to that dealership, which have resulted in numerous vehicle sales. dodge. I have purchased multiple vehicles from them and have referred many friends to that dealership, which have resulted in numerous vehicle sales. I have never encountered a problem until now. My wide body scartpack charger was stolen in September. Upon recovery of the vehicle I had it towed to central Ave dodge for repairs. My vehicle remained there for 3 months. My insurance paid over 22 thousand dollars for repairs. I kept calling to check on the status of my vehicle and was given the run around by Rosemary Aviles. She constantly lied and refused to provide me with a loner car. Rosemary is very unprofessional and rude. It seems like she was not interested in my concerns and never had time to hear me out. I diligently paid my car note every month while my car sat and no work was done. I finally reached out to corporate and they expedited the parts delivery and the work was allegedly then completed. Upon picking up my car today I was in total shock and dismay as to the condition of my car. There is new scratches and dents that were not there when it was towed there. My car is dirty and the work was not even completed. They took the 22 thousand from my insurance but did not fix the issues. I expected so much more from this dealership that I have trusted for years. This is unacceptable and now I have to bring my car elsewhere to be fixed. I was told by rosemary the fluids would be changed, the seats would be fixed the tires would be changed etc but none of this was done the pictures before and after the work are the same. This is honestly robbery and a legit horrible place to have a car serviced and I will never return here. I now tell people to avoid this place at all costs whereas I used to refer everyone here. More

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