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Frank Kern
Frank Kern at Scranton GMC of Vernon

Frank Kern

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.7
265 Reviews

Industry Experience

14 yrs, 8 mos

4.7

265 Reviews

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265 Reviews of Frank Kern

April 27, 2026

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Employee Rating

Frank was outstanding to work with and very informative. He was great to deal with from scheduling the appointment to keeping me informed during the duration of the visit. Frank is an asset to the dealersh More

by todd.newhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg

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Apr 27, 2026

Scranton GMC of Vernon responded

It’s great to hear Frank provided clear updates and courteous support from scheduling to the completion of your Cadillac Escalade service. Your kind words about his professionalism are much appreciated. We’re here whenever you need us again.

April 23, 2026

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Employee Rating

Dealership was clean and well organized, service writer listened to my concerns and made notes in my file about my truck. More

by ladukedave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gareth Jones

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Apr 23, 2026

Scranton GMC of Vernon responded

We appreciate you pointing out how clean and organized our facility was and that your service writer took the time to note your concerns. It’s great to hear we kept detailed records for your GMC so you can feel confident on the road.

April 12, 2026

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Employee Rating

Brought my truck in because transmission was slipping and it is still slipping after $1740 More

by run2thestreet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 17, 2026

Scranton GMC of Vernon responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Apr 18, 2026

Scranton GMC of Vernon responded

Thank you for providing your review. As discussed previously, your vehicle requires different repair than the repair you requested in order to fully cure the issue. Although we understand it can be a difficult result to accept, we are confident there is a solution and you will agree our communication regarding this outcome was accurate. Communication is paramount for us to ensure the best experience possible. Should you like to discuss this further on what solutions are available we are ready to help. Please reach back out to us to discuss in detail and thank you again for the opportunity to serve you. Dominick Salemi General Manager

Apr 17, 2026

Scranton GMC of Vernon responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

April 09, 2026

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Employee Rating

They were very friendly and accommodating. Was a difficult situation but handled it well. Thanks More

by visionland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg

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Apr 09, 2026

Scranton GMC of Vernon responded

Thank you for the five-star rating. We’re glad our team could support you through a challenging service visit for your Chevrolet Silverado 1500. Please reach out if there’s anything else we can help with.

April 07, 2026

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Helpful company. Had some issues with my Cadillac. They fixed it and Frank was great to work with. More

by SCOTT112178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2026

Scranton GMC of Vernon responded

We’re glad we could resolve the issues with your Cadillac and that Frank was so helpful throughout the process. Thank you for the 5-star rating and for choosing us for your service needs.

April 02, 2026

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The guy that helped me was very knowledgeable about the car and was very helpful. More

by Kfuggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2026

Scranton GMC of Vernon responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Scranton GMC of Vernon .

April 01, 2026

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Employee Rating

I've always had very good service professional care with Scranton. Sales service, and parts all excellent More

by NMSTANG
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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Apr 01, 2026

Scranton GMC of Vernon responded

It’s great to know that Frank and our team provided you professional care across sales, service, and parts for your Cadillac CT5-V. We appreciate your continued trust and look forward to serving you again.

March 31, 2026

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Employee Rating

Very professional and productive. And Frank reached out to me during the the to tell update me on the progress of my work being done on my pickup. I was very happy with their progress More

by DCROCKETT812
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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Mar 31, 2026

Scranton GMC of Vernon responded

Thank you for highlighting how professional and productive your visit was. Frank was glad to keep you updated during your Chevrolet Silverado 1500 service, and we’re happy you’re satisfied with the outcome.

March 29, 2026

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Employee Rating

I had a great experience. Communication was clear throughout, and I really appreciated getting a loaner car. I’ll definitely be coming back again More

by emschmidt76
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

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Mar 30, 2026

Scranton GMC of Vernon responded

Thank you for sharing your positive experience with service on your Cadillac XT6. We’re glad our communication met your expectations and that the loaner car kept you on the move. We look forward to helping you again.

March 02, 2026

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Employee Rating

This is my fourth vehicle from this dealership. I would highly recommend it to anyone who wants to purchase or lease a vehicle. More

by Highlanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan McCann, Mike Conlon, Robert Zeidenberg, Kayla Comarotti, Doug Freeman

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Mar 02, 2026

Scranton GMC of Vernon responded

It’s a pleasure to welcome you back for your fourth vehicle. Knowing you’d recommend us to anyone looking to purchase or lease means a lot. We look forward to assisting you with your next vehicle.

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