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Frank Guerra

Overview Reviews (188) Inventory (445)

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Frank Guerra

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Frank Guerra

Service Advisor

D'Arcy Hyundai

2000 Essington Rd
Joliet, IL 60435

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4.9

188 Reviews

Overview Reviews (188) Inventory (445)

Dealership Experience

10 yrs, 4 mos

Industry Experience

10 yrs, 4 mos

4.9

188 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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188 Reviews of Frank Guerra

August 03, 2024

Dealership Rating

Employee Rating

They were nice and they got started right away and did not have us wait a really good deller not have us wait a really good deller More

by Ajay

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tracy Dickster, Mike Campobasso, Jorge Marroquin, Joe Blumhardt, Hannah Kirchner

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Aug 03, 2024 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Difference with our online community. We are glad you were able to work directly with Jorge. He is great to work with as he takes care of you just like family. Congratulations on your new vehicle, we are happy you were able to experience the D'Arcy Difference. In the event you may need anything else from us, please don't hesitate to let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

Aug 03, 2024 -

Ajay responded

I really like this dealer ship and sale person so good and helpful he name is George he so good I really like him thank you

February 18, 2024

Dealership Rating

Employee Rating

Great customer service from everyone during the entire buying process. Very good experience Would highly recommend to anyone looking to buy a car. buying process. Very good experience Would highly recommend to anyone looking to buy a car. More

by Billy B

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Blumhardt, Hannah Kirchner , Max Abercrombie

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Feb 23, 2024 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience with our online community. We can't thank you enough for allowing us the pleasure and privilege of working with you and earning your business. We do everything possible to ensure you have a seamless vehicle shopping experience from the comfort of your home to ours. Congratulations on your vehicle and welcome to the D'Arcy family! Isa Romero - Public Relations Manager D'Arcy Hyundai- (815) 409-4905

August 17, 2023

Dealership Rating

Employee Rating

Very nice and efficient. The waiting area was clean. Very knowledgeable. Sent email confirming the work The waiting area was clean. Very knowledgeable. Sent email confirming the work More

by tracycm52

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: I think

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Aug 25, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy Hyundai experience. We are happy to hear you had a pleasant experience while here with Frank. Please let us know if there is anything more, we can do for you. We look forward to working with you on your next visit. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725 -5200

August 02, 2023

Dealership Rating

Employee Rating

They definitely need a better waiting area. I know that is coming with the new facility. The wait was fine for a Saturday. I think they forgot to rotate my tires but not really a big deal. Over I know that is coming with the new facility. The wait was fine for a Saturday. I think they forgot to rotate my tires but not really a big deal. Overall, a good experience with my first time there. More

by datastve

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 03, 2023 -

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

July 02, 2023

Dealership Rating

Employee Rating

Everyone there is so friendly. I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my car to be done. Also happy that they washed my car too. Over the years I’ve bought two cars from Darcy and will continue to recommend them to family and friends. More

by meldee4

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Kociuba, John Wagner, John Mesich, Jayson Mirabella, Dominick Skirp , Austin

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Aug 03, 2023 -

D'Arcy Hyundai responded

June 18, 2023

Dealership Rating

Employee Rating

I dropped my car off for a repair. It was done within an hour. I was notified promptly when my car was ready for pickup. It was done within an hour. I was notified promptly when my car was ready for pickup. More

by tdg26064

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 23, 2023 -

D'Arcy Hyundai responded

June 13, 2023

Dealership Rating

Employee Rating

Great service! Staff works well with costumers. I go to D’Arcy for all my car needs. Staff works well with costumers. I go to D’Arcy for all my car needs. More

by Mityah

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 23, 2023 -

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

May 26, 2023

Dealership Rating

Employee Rating

Was able to get the hitch recall done while in for oil change instead of having to come back in 3 weeks as originally scheduled. Check in was easy and quick . Everyone friendly and helpful change instead of having to come back in 3 weeks as originally scheduled. Check in was easy and quick . Everyone friendly and helpful More

by BARBW0327

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 23, 2023 -

D'Arcy Hyundai responded

April 11, 2023

Dealership Rating

Employee Rating

Great, knowledgeable, people in service. I'll be back for all service needs. Sorry I didn't try D'Arcy sooner! I'll be back for all service needs. Sorry I didn't try D'Arcy sooner! More

by dan.fogarty

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 13, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time to stop into our service department and allowing us the pleasure of working with you. Your vehicle needs are important to us, and we do our best to ensure everything went as well as expected. If there is anything more that we can do for you, please let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

March 04, 2023

Dealership Rating

Employee Rating

This dealership is hands down the best I've ever worked with. They care about your needs and do whatever it takes to get your issue resolved. All with a smile on their face!!! with. They care about your needs and do whatever it takes to get your issue resolved. All with a smile on their face!!! More

by eolsen523

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Wagner

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Apr 03, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time to share your D'Arcy experience with our online community. We are glad you had a great service visit with Frank and John Wagner. They truly have your best interest at hand and do their best to ensure your visit is a good one. Thank you for your business. If there is anything more that we can do for you, please let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

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