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Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford

Frank DiCostanzo

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
466 Reviews
4.8

466 Reviews

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466 Reviews of Frank DiCostanzo

July 07, 2025

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Employee Rating

I've been a client of the service department at Colonial VW of Medford for 20 years. They cared for my 2002 Passat until I replaced it with a 2020 Tiguan. And I chose to buy a VW in 2020 because I wanted to More

by CATHERINEMCKENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Worked with Rusty Hogan for years, also Tom who has now retired.

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Jul 07, 2025

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 02, 2025

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Excellent customer service. The only complaint I would make is the pricing of the tires that were replaced during my last servicing. Because of the high price I dont inten More

by RonThomann
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Jul 02, 2025

Colonial Volkswagen of Medford responded

Ron, we are very happy that Frank, Frank, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 17, 2025

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Frank is great with communicate and keep me up to date with the process. He provided all information need for me in order to solve my car issue. More

by Surat
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Jun 17, 2025

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 13, 2025

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The team is professional honest and got the job done and now my car is running perfectly. Highly recommend for anyone who has a Volkswagen to use Colonial in Medford. More

by Margaret Cerulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Jun 13, 2025

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 12, 2025

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Employee Rating

Dan is fantastic! He was very responsive, kept me updated and secured me a ride back to the dealer ship. Great experience! More

by kapc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva , Dan in service. (Exceptional)

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Jun 13, 2025

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 22, 2025

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Went for oil change then my car indicated that oil was too high, can’t drive my car in a week day. Trying to call them but they nobody answers. More

by MISHEL_SAENZ
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank DaSilva

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May 26, 2025

Colonial Volkswagen of Medford responded

Mishel, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 09, 2025

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Fast. Efficient. Great communication. Wow! I will return to this service station again. I am so happy to have located this dealer. More

by joyce.latulippe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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May 09, 2025

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 26, 2025

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Employee Rating

They always ensure that you are aware of everything that is going on, what is needed, and why. It's good to know that when I need help with my vehicle that colonial of Medford got my back. More

by SHANITAM76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva , Chris

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Apr 26, 2025

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 12, 2025

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Employee Rating

Very efficient and easy to have service done here. .people are informative and knowledgeable -then uber service is also a plus. More

by sharonwright1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Apr 12, 2025

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

April 08, 2025

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Employee Rating

Great customer experience, beautiful facility. Words seven eight none ten eleven twelve thirteen fourteen fifteen. More

by randy_palmer
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Apr 08, 2025

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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