Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford
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Frank DaSilva

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
97 Reviews
4.8

97 Reviews

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97 Reviews of Frank DaSilva

January 23, 2025

Dealership Rating
Employee Rating

Easy drop off and pick up and work done timely as well as professionally completed! More

by billchase
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Jan 24, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Bill. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 16, 2025

Dealership Rating
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Very efficient and easy to get everything done. Easy to schedule and the shuttle service was great. More

by sharonwright1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Jan 17, 2025

Colonial Volkswagen of Medford responded

Thank you, Sharon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 15, 2025

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Employee Rating

Frank was excellent and went out of his way to make sure I was not only taken care of, but that I was getting the best deal possible. Colonial VW of Medford provided all around exceptional service. More

by Lauren K.
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Jan 15, 2025

Colonial Volkswagen of Medford responded

Lauren, It's great to hear that Frank was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 03, 2025

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Thorough and helpful. Appreciated also the Uber shuttle and the kindness at the desk. Thank you! More

by NOEL.DANFORTH
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Jan 03, 2025

Colonial Volkswagen of Medford responded

Thank you, Noel, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 02, 2025

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I’ve had a great experience with this dealership, both when purchasing my car and when addressing a recent issue. The team is professional, friendly, and always goes above and beyond to ensure customer sa More

by alexwargo
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Jan 02, 2025

Colonial Volkswagen of Medford responded

Thank you so much, Alex, for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

January 01, 2025

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I was charged $600 for a routine oil change. Total blatant ripoff. I was a loyal customer before but will not return to be ripped off again. More

by matthew.rotondaro
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank DiCostanzo

Jan 05, 2025

Colonial Volkswagen of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 20, 2024

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Ready ahead of estimate. Recall had specific instructions that they let me know of in advance. The car wash is a really lovely plus. I met Tommy whose first day was about t More

by MELISSAKOESTER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Dec 21, 2024

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team, Melissa. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 19, 2024

Dealership Rating
Employee Rating

My Absolute Favorite Dealership … The Guys Here Ate Extremely Helpful, From The Front Desk To The Parts Department … Both Chris’ Are Amazing And I Appreciate The Way That Im Dealt With. Ive Had To Had More

by daijamdl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo, Eric Sanders , CHRIS AND FRANKS … AMAZINGGG

Dec 21, 2024

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 17, 2024

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Employee Rating

Efficient check in, good communication about status, efficient check out after the work was complete More

by andrewjhally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

Dec 17, 2024

Colonial Volkswagen of Medford responded

Thanks, Andrew, for sharing about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

December 16, 2024

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Employee Rating

I bought a Volkswagon Passat from here about 5 years ago and loved it and Gregg was fantastic . Always answered when I called, always available to help me with all the buttons I couldn't remember and so p More

by CIANODIANE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 16, 2024

Colonial Volkswagen of Medford responded

Diane, We are so glad that Greg had the opportunity to work with you again and that he and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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