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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
126 Reviews
4.8

126 Reviews

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126 Reviews of Frank DaSilva

June 17, 2025

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Employee Rating

Frank is great with communicate and keep me up to date with the process. He provided all information need for me in order to solve my car issue. More

by Surat
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Jun 17, 2025

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 13, 2025

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The team is professional honest and got the job done and now my car is running perfectly. Highly recommend for anyone who has a Volkswagen to use Colonial in Medford. More

by Margaret Cerulo
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Jun 13, 2025

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 12, 2025

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Dan is fantastic! He was very responsive, kept me updated and secured me a ride back to the dealer ship. Great experience! More

by kapc
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Dan in service. (Exceptional)

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Jun 13, 2025

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 27, 2025

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My association with Colonial VW has been excellent, efficient, and reliable, accommodating to my auto warranty company. More

by JV734
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 27, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 23, 2025

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Needed last minute service got me in no problem had me wait with like zero wait awesome servoce More

by ALARSENMRC
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Recommend Dealer
Yes
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May 23, 2025

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 22, 2025

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Went for oil change then my car indicated that oil was too high, can’t drive my car in a week day. Trying to call them but they nobody answers. More

by MISHEL_SAENZ
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank DiCostanzo

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May 26, 2025

Colonial Volkswagen of Medford responded

Mishel, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 14, 2025

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Employee Rating

Senior tech did a good evaluation of my car. 15 word for this review minmum is xxxxing annoying More

by MARK.DAVID.MOODY
Recommend Dealer
Yes
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May 14, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 11, 2025

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Frank and Rusty were top notch, I look forward to working with them both again. More

by Jen M
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rusty Hogan

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May 12, 2025

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 09, 2025

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Fast. Efficient. Great communication. Wow! I will return to this service station again. I am so happy to have located this dealer. More

by joyce.latulippe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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May 09, 2025

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 06, 2025

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Best dealership around, quick and organized with their work VW the best and you guys got the best trained mechanics More

by Bryan Teixeira
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 06, 2025

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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