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Frank DaSilva
Frank DaSilva at Colonial Volkswagen of Medford

Frank DaSilva

Assistant Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.8
129 Reviews
4.8

129 Reviews

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129 Reviews of Frank DaSilva

July 11, 2025

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Employee Rating

Chris has always been always helpful and responsive. He explains everything and makes sure customer concerns are addressed. More

by ROLANDPRICE93
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Recommend Dealer
Yes

Other Employees Tagged: Chris in Service Dept.

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Jul 12, 2025

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 02, 2025

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Excellent customer service. The only complaint I would make is the pricing of the tires that were replaced during my last servicing. Because of the high price I dont inten More

by RonThomann
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Jul 02, 2025

Colonial Volkswagen of Medford responded

Ron, we are very happy that Frank, Frank, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 01, 2025

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Frank was wonderful and broke down the cost for me so I understood what was being done. More

by anikakawsar
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Recommend Dealer
Yes
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Jul 01, 2025

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 17, 2025

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Frank is great with communicate and keep me up to date with the process. He provided all information need for me in order to solve my car issue. More

by Surat
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Jun 17, 2025

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 13, 2025

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The team is professional honest and got the job done and now my car is running perfectly. Highly recommend for anyone who has a Volkswagen to use Colonial in Medford. More

by Margaret Cerulo
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo

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Jun 13, 2025

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

June 12, 2025

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Dan is fantastic! He was very responsive, kept me updated and secured me a ride back to the dealer ship. Great experience! More

by kapc
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DiCostanzo , Dan in service. (Exceptional)

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Jun 13, 2025

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 27, 2025

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My association with Colonial VW has been excellent, efficient, and reliable, accommodating to my auto warranty company. More

by JV734
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 27, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 23, 2025

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Needed last minute service got me in no problem had me wait with like zero wait awesome servoce More

by ALARSENMRC
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 22, 2025

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Employee Rating

Went for oil change then my car indicated that oil was too high, can’t drive my car in a week day. Trying to call them but they nobody answers. More

by MISHEL_SAENZ
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank DiCostanzo

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May 26, 2025

Colonial Volkswagen of Medford responded

Mishel, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Frank Dicostanzo Service Manager Frankd@vwmedford.com

May 14, 2025

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Senior tech did a good evaluation of my car. 15 word for this review minmum is xxxxing annoying More

by MARK.DAVID.MOODY
Recommend Dealer
Yes
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May 14, 2025

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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