Frank Aftahi

On February 27, 2021, I visited Mercedes Benz of Temecula with intent to purchase a 2020 BMW X5 (initially advertised at price $57,888 and upon my inquiry submission the price was increased to $58,888). Whe with intent to purchase a 2020 BMW X5 (initially advertised at price $57,888 and upon my inquiry submission the price was increased to $58,888). When I visited the dealership on February 27th, I was assisted by Frank Aftahi who apparently passed my contact info to Alex Aftahi who took over on February 28th the process of purchasing of my next vehicle. At a point during the process I was unsure who I am working with since multiple people from the dealership were texting me with conflicting and confusing info about the vehicle. During my interaction (by phone and by text), Alex Aftahi demonstrated zero credibility. He changed the price of the vehicle 3 times in one hour (from $57,500 to $59,888). In my view, the dealership utilizes a ‘’fishing’’ strategy by advertising attractive prices and upon commitment by prospective buyer increases the price few thousand dollars. This may explain the fact that the dealership was unwilling to provide me with a written buyer’s order with price breakdown. They demanded me to personally visit the dealership which is in contrary with the COVID 19 remote purchase options that the dealership offers on its website. I felt completely insulted as a prospective customer. This has been a very unpleasant experience and a total waste of my time. I am really interested to know how the dealership management tolerates such a poor business conduct and unethical practices. I would not recommend this dealership to no one! Sincerely, V More

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This Mercedez location was very user friendly. Genuinely sincere about everything that was said. I love my new GLA 250 SUV. It was an awesome experience sincere about everything that was said. I love my new GLA 250 SUV. It was an awesome experience More

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Just a quick, efficient & pleasurable experience in having brought my vehicle in for service. The facility always looks immaculate, just like a five star resort. having brought my vehicle in for service. The facility always looks immaculate, just like a five star resort. More

by gmejiia71206 Verified Customer Verified Customer

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Great dealership. They make everything easy and simple. Would recommend to anyone that wants a mercedes or needs service. Was in and out within 5 minutes of dropping my car off and getting my loaner. Would recommend to anyone that wants a mercedes or needs service. Was in and out within 5 minutes of dropping my car off and getting my loaner. More

by stephenbstokich Verified Customer Verified Customer

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