Franco Leonard
Franco Leonard at Bob Penkhus Mazda at Powers

Franco Leonard | Page 33

Service Advisor

Bob Penkhus Mazda at Powers

7455 Test Drive
Colorado Springs, CO 80923

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404 Reviews
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404 Reviews

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404 Reviews of Franco Leonard

February 09, 2022

Dealership Rating
Employee Rating

Always friendly and professional. Appointment was on time and finished early. Thanks. Great job. See you next time More

by IBNUNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2022

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review.

February 09, 2022

Dealership Rating
Employee Rating

Service was fast and on schedule.The video showed how Service was fast and on schedule. The video showed how bald one tire was. I have already replaced that tire. I was in danger of a blowout and seriou More

by JIMJORDAN770
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2022

Bob Penkhus Mazda at Powers responded

Jim we appreciate your feedback. We are pleased to hear our service team was able to make this a great experience.

February 08, 2022

Dealership Rating
Employee Rating

Quick service n customer service was great. Will come back at this location for service. More

by NATASHABGUMBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2022

Bob Penkhus Mazda at Powers responded

Natasha thank you for coming to see us for your service needs. See you at the next appointment.

February 03, 2022

Dealership Rating
Employee Rating

Staff was vey friendly and personable. They went out of their way to help solve other problems and would highly recommend. More

by Ashlee.montoyaiii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 08, 2022

Bob Penkhus Mazda at Powers responded

Ashlee thank you for coming to see for your vehicle needs. We are happy to hear that our team could make your experience a great one. Thank you for the recommendation and see you at the next visit.

January 19, 2022

Dealership Rating
Employee Rating

Keeping my older Rav 4- with high miles- running so I don't have to trade it off and adopt a new car payment. More

by kimberlyolofson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2022

Bob Penkhus Mazda at Powers responded

Kimberly thank you for the 5 star review.

January 16, 2022

Dealership Rating
Employee Rating

Very good at their job, enjoyed the video the sent to let me know about what they were checking out under hood and under the suv. There are many places that they would send you a video . It's great service a More

by WALTERSPRINGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2022

Bob Penkhus Mazda at Powers responded

Walter thank you for taking the time to write a review. We appreciate you coming to see us for your vehicle's service needs. We will be sure to let our team know they are doing a great job. Come see us again for any other car needs.

January 16, 2022

Dealership Rating
Employee Rating

Routine oil change took literally all day. When asked if my vehicle would be ready by close of business 1hr before close they said yes. Called me to pick up my vehicle 30 mins after they closed. Then More

by TAHO.GEO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 18, 2022

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Jeff Crawford Service Manager 719-785-9615

January 13, 2022

Dealership Rating
Employee Rating

Franco and the service team did an excellent job troubleshooting and resolving a difficult battery and electrical issue with our CX-5. We appreciated how well they kept us informed of the status of More

by nkearney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 18, 2022

Bob Penkhus Mazda at Powers responded

Thank you for the 5 star review. We are pleased to hear that Franco and out team could make this a great experience. Come see us again for any other car needs.

January 03, 2022

Dealership Rating
Employee Rating

Overall, a quick and professional job. The upselling was a little off ($150+ to replace cabin and engine air filters. Both air filters were $40 dollars total from autozone and was less than 1 minute each to More

by ebonstorm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 07, 2022

Bob Penkhus Mazda at Powers responded

Thank you for the review. We appreciate you giving us your feedback. Come see us again for any other car needs.

December 28, 2021

Dealership Rating
Employee Rating

Was a return because the service performed a week earlier caused the car to leak in the garage. Worked hard to lessen the wait time, but really wish It wasn’t required. More

by SNLUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 03, 2022

Bob Penkhus Mazda at Powers responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Powers we apologize for not ensuring that the problem was taking care of the first time. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

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