Francisco Gonzalez Bastidas

Appointment was for 3:45 they took my truck in at 4:15 which wasn't to bad for dealer service. I asked that they don't put the service sticker on the windshield that I place the sticker between the courte which wasn't to bad for dealer service. I asked that they don't put the service sticker on the windshield that I place the sticker between the courtesy lights, that didn't happen, they put it on the windshield anyway !! When my pick up was done, after I paid with my debit card because paying with cash seemed to cause a hassle, I walked over to get in truck and noticed that I had more finger and hand prints on my truck then the new oil filter they put on !! Like hello, you get a truck in for an oil change and you don't notice it's as shinny as a new paint job so let me put hand prints ALL OVER THE the fender and the hood !! The over all experience was OK, but just OK, your service department should be excellent not OK !! You represent the back bone of General Motors, your not jiffy lube, every service that comes in no matter how simple should be treated with the utmost service concern and care !! I understand help is hard to find but your people need to go back to old school service ways and they need to out perform every other service place out there and go back to making the customer feel like there business matters and that it is not taken for granted just because your a dealer, yes my truck was serviced, did I feel like it mattered that I had it done there, no it didn't, I felt like you were doing me the favor instead of me giving you my service. You guys are OK, but if it was me in charge, every single employee of mine, every morning, would get a positive we are going to be excellent today and not just OK speech and I want to see customers face glow with being serviced above and beyond just OK no matter what service they came in for !!! If being just OK is fine with you then disregard this survey, if your troubled by it then I suggest you lite a fire under your employees xxx !! Have a good day..... More

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Great service, It provides confidence and fits my need. I will recomienda to my family and friends I will recomienda to my family and friends More

by svillada17 Verified Customer Verified Customer

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Always a pleasure dealing with Cody at Ferman Chevrolet of Brandon. I get treated right and don’t feel like I had to deal with an unfair dealership. Will continue to be a return customer. of Brandon. I get treated right and don’t feel like I had to deal with an unfair dealership. Will continue to be a return customer. More

by j.spinks Verified Customer Verified Customer

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I had to keep calling to see if a part that was in or not. I felt like there was no communication and I don't like excuses that the part is not in. It's a Chevrolet problem not mine, it is a 4-year-old not. I felt like there was no communication and I don't like excuses that the part is not in. It's a Chevrolet problem not mine, it is a 4-year-old truck ?? More

by steve@cateringbythefamily.com Verified Customer Verified Customer

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Service department has gone downhill. 08 Chevy 2500 Silverado had to be taken back again for the same issue as two weeks ago. Was there all day long and Francisco never kept me informed a 08 Chevy 2500 Silverado had to be taken back again for the same issue as two weeks ago. Was there all day long and Francisco never kept me informed and even though I had an appointment by 5pm still no word on my truck then I find out that they are not scheduling services for diesel trucks. Their customer service has gone down and I have been bringing my truck here for 16 years. Will be finding another service location More

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Bought a truck in September of 2022 and it has spent 144 days in the service department for problems and is going back today because check engine light is with transmission code again. Dealer needs to buy days in the service department for problems and is going back today because check engine light is with transmission code again. Dealer needs to buy truck back and reimburse me my down payment as well as payments made while it was in their shop. I am going to contact the news stations and make sure they tell my story of how this dealership treats their customers and what kind of junk they sell you. More

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I wasn't going to post a review, because I didn't want to ruin business. I've had NOTHING but problems since I bought my 2022 Chevy Equinox BRAND NEW with 8 miles - I was in love with it! Right away, I had t ruin business. I've had NOTHING but problems since I bought my 2022 Chevy Equinox BRAND NEW with 8 miles - I was in love with it! Right away, I had to bring it in because of the infotainment package did want to perform the way it should - it took multiple times for them to fix it. It was glitching and wouldn't come on - I had no access to safety features, radio, blue tooth, etc! They "updated" it the first time. It still wouldn't come on every time. I had to take it back, said it "should" be fixed - nope! same issue! I had to make ANOTHER appointment on the third time bringing it back, they replaced the entire infotainment package (after they said it was replaced the second time!) YAY! It FINALLY works and no issues since! Secondly, I've had 2 oil changes, they are supposed to check the fluids and top them off, however, every time I took it for oil changes my windshield fluid would state "add more fluid" - got home, popped the hood, canister was half empty - the first time I ignored it. The second time it happened I brought it up to the technician. "I thought my fluids were supposed to be topped off when I got an oil change, on the paper it's marked "green" so that means you checked it and topped it off, so, why is it still stating add more?" Technician simply asks "would you like me to put some in there?" I said "the paperwork says you did put some in there, why mark that it was done when it wasn't?" If they didn't do this simple task, what else did they not do/check? BUT HERE'S WHERE IT CHEVY GETS REALLY JUICY! One day my husband and I were coming back from xx. Augustine, I was driving with Adaptive Cruise Control on, well, nobody was around us on the open road and my vehicle decided to slam on its brakes while going about 70 MPH, we were terrified. My heart stopped! Meanwhile, on the same trip, it was nice and cool so we had the sunroof open, but it started raining and it wouldn't close (We had to pull over and push the button while pulling on the shade to close it and I noticed a discoloration on the fabric when we successfully closed it (this is only the third time I opened it because it's so hot in sunny Florida.) Needless to say, I made an appointment, which was scheduled for this morning (Saturday, 2/3/2024 at 8:20 a.m. EST). At the time I scheduled, the technician brought up the recall on the chip for side mirror warning, they were supposed to call me when it came in after I bought the vehicle, I'm still waiting after a year and a half. Anyway - When I arrived this morning, someone ONCE AGAIN messed up, I wasn't on the schedule at all! Luckily, the technician was nice enough to take the car anyway. I got a call a while later, they wanted to tell me they ordered the part for the recall (but I thought you ordered it when I bought the car /shrug). they also informed me that my "sunroof wouldn't be covered under my warranty! I was told that debris is building up in between the glass and shade which is why it is leaking and discolored." I said "how is this possible it isn't even really used?" He bluntly told me "well, it's a weatherstrip there, it doesn't prevent debris from getting in, so, this is what happens when it does"... me: "I'm sorry, you're charging me for a design flaw?" (I know it isn't the person informing me on the phone's fault, so, I'm trying to remain calm and kind toward him). I did state that this is not normal wear and tear and I shouldn't be held responsible for a manufacture defect. If a barrier fails to barricade unwanted situations, then maybe you should put something a little more reliable there. A dealership should not be able to conduct business with such unfair practices. I was sold a defected vehicle and they don't won't take responsibility for it. If you go here. I hope your luck is better than mine. I will be contacting an attorney about Chevy. I gave 1 star because I couldn't give 0 and post my review post. More

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Robert is a very customer service oriented guy! I have bought a 2020' 2022 and 2024 Equinox from him. I think he has been very fair and honest with me and I have brought 7 friends and relatives who I have bought a 2020' 2022 and 2024 Equinox from him. I think he has been very fair and honest with me and I have brought 7 friends and relatives who have purchased. Cars from him. I would think Ferman would be very happy with me also. More

by janetsica Verified Customer Verified Customer

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Very accommodating in negotiating pricing and nice people to work with and male a deal happen. to work with and male a deal happen. More

by twan101 Verified Customer Verified Customer

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Family and I have been getting our vehicles here for the past 15 years I will not go anywhere else. past 15 years I will not go anywhere else. More

by Mercortez Verified Customer Verified Customer

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