Flo Kelly

I appreciated how quick the service was and how they explained everything to me when the service was done! explained everything to me when the service was done! More

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Service was promp an very fast, problems were solved an i was very very impresed was very very impresed More

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When I bought my Atlas I gave a "6" star review. 2 visits for 10 and 20k oil change and service, and other visits for equipment failure. Each time there were issues that should not have happened. 2 visits for 10 and 20k oil change and service, and other visits for equipment failure. Each time there were issues that should not have happened. Colin did his utmost Best to help me each time and I kept my concerns internal. Flo was excellent as well and did her best. I would give a 1 for my most recent visit for 20k oil change and service. Tires not rotated, tire pressure not checked, and highly unlikely the roof drains were cleaned and tracks lubed, since my sunroof can not retract. Same problem happened with my 10k service. Another visit my thermostat failed and had to be replaced. When I picked it up 3 days later the right front of the car was coated in a white crystal like substance. The Sales manager had to get someone to go out and clean it. Got a call today asking how service went Told them badly They said they would have the service manager call. I'm still waiting. He never called the last time I asked him to speak with him about a problem I had More

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Got my tire replaced after a blowout on the thruway, recalls done under warranty. Price for tire was competitive. Pleasant service adviser. recalls done under warranty. Price for tire was competitive. Pleasant service adviser. More

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This dealer is awesome. They have amazing customer service in the service department. The Service Manager, Frank goes above and beyond to make sure that everything goes smoo They have amazing customer service in the service department. The Service Manager, Frank goes above and beyond to make sure that everything goes smooth with your car. Chris, one of the service advisors, makes sure your appointment is on time and that everything is ready when you arrive. Also, Lee greeted me when I arrived for service and already knew why I was there for and he made sure that I knew where I had to go while I was waiting for my car and that everything went well and directed me to my loaner car I would definitely recommend this dealer for anyone that needs service, whether you have a VW or any other brand of vehicles. If you want to have great service you have to go to VW of Nanuet More

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Flo was very nice and knowledgeable. She helped me through situation with the vehicle that i did not purchase from them. I will definitely go back, just because of the way that she did n She helped me through situation with the vehicle that i did not purchase from them. I will definitely go back, just because of the way that she did not speak indirectly and was very respectful More

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Service was splendid. Promised car to be done in an hour and it sure was. Promised car to be done in an hour and it sure was. More

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I am writing to share my recent experiences with the VW Nanuet Service Department in connection with the maintenance of my 2024 Volkswagen Tiguan. For my first oil change, I chose VW Nanuet due to its c Nanuet Service Department in connection with the maintenance of my 2024 Volkswagen Tiguan. For my first oil change, I chose VW Nanuet due to its convenient location near my workplace. I dropped off my vehicle on the morning of my scheduled appointment, and the service manager arranged a complimentary Lyft ride back to my office, which I greatly appreciated. I was told that once the service was complete, I would receive a call and a return Lyft ride would be provided. While the initial customer service seemed promising, I unfortunately never received a callback. After waiting for several hours, I began contacting the service department myself but was unable to get a clear update on the status of my vehicle. By 4:00 p.m., my coworkers had left for the day, and I had no alternate transportation. I ended up calling and paying for my own Lyft ride back to the dealership. Upon arrival, I discovered that my car had not been moved at all and the technicians were wrapping up for the day. I explained to the manager that I urgently needed to pick up my child from daycare. He was understanding and managed to locate one technician who was still available to complete the oil change. I remained patient and polite, and to his credit, the manager did everything he could to assist. The service was completed, and I was able to leave in time. He also offered 10% off my next visit for services not covered by VW’s complimentary maintenance program, which I appreciated. For my next oil change, I returned to the same dealership when my oil indicator light illuminated at approximately 35,000 miles. However, the experience was drastically different. The service advisor at the desk was dismissive and unprofessional. After checking the mileage, he pointed to a monitor listing the 20,000-mile service (tire rotation) and 30,000-mile service (brake inspection), and stated that since I had missed those, I was ineligible for a complimentary oil change. I explained that I had been informed by VW that oil changes would be covered, and this was only my second oil change. I also noted that no reminder sticker had been placed on my windshield during the prior visit, and I had received no follow-up communication such as a call, text, or email regarding upcoming service milestones. The advisor remained indifferent, and I left feeling frustrated and disappointed. As a result, I went to a local quick-lube shop and paid $150 out of pocket. Later, I contacted another VW dealership, which confirmed that at 35,000 miles I was still eligible for a complimentary oil change under VW’s maintenance plan. I want to emphasize that my first experience—though delayed—was handled with professionalism and care. The second visit, however, reflected a lack of customer service, poor communication, and misinformation about the warranty coverage. Additionally, there was no mention during my first appointment that I needed to return for services at 20,000 or 30,000 miles, which could have helped me avoid this situation entirely. More

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Very bad experiences disappointed at your dealership never going again a 0 😡 no good Volkswagen never going again a 0 😡 no good Volkswagen More

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Horrendous experience, they lemoned my car during a generic service, gave me the run around all morning as I tried to get my car to them, mind you this service was already supposed to have happened two generic service, gave me the run around all morning as I tried to get my car to them, mind you this service was already supposed to have happened two weeks ago but the initial part they ordered for it didn't work in the vehicle nor were they able to tell me that until 3:30 after I had been waiting all morning, which was a huge waste of time. At the moment I'm trying to find a solution with this dealership but they've been quite difficult about it. Would highly recommend avoiding this dealership at all costs. More

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