Flo Kelly

I recently had a very disappointing experience at the Volkswagen dealership in Nanuet due to my interaction with the service advisor, Flo. From the beginning, I felt a lack of communication and professio Volkswagen dealership in Nanuet due to my interaction with the service advisor, Flo. From the beginning, I felt a lack of communication and professionalism on her part. She seemed disengaged and, frankly, her attitude was unhelpful, which made the entire process unnecessarily frustrating. I couldn’t shake the feeling that her attitude was less than welcoming, and it felt as though her behavior may have been influenced by some form of bias. Because of the issues I faced, I ended up working directly with the Service Manager, Frank, who graciously stepped in to take over my case. Frank went *above and beyond*, providing the excellent service and clear communication that I expected all along. His professionalism and dedication turned my experience around completely, and I will absolutely return to this dealership for him and him alone. In fact, I even made sure to pick up my car on a day when Flo wasn’t working, as I simply didn’t want to deal with her again. I am grateful for Frank's exceptional service and hope that the dealership takes this feedback into account regarding Flo’s customer interactions. Frank’s handling of the situation showed me what true customer service looks like, and because of him, I will remain a loyal customer to this location. However, my experience with Flo has left much to be desired.. More

Report | Print

Great service quick efficient everything explained. Courteous helpful staff. Service unlike any other dealer I have been to. Courteous helpful staff. Service unlike any other dealer I have been to. More

Report | Print

Great service, fast process for NYS inspection and honored current promotion without issue. Would highly recommend for service. honored current promotion without issue. Would highly recommend for service. More

Report | Print

Fantastic service. Crew is attentive, waiting area very nice. I feel very confident having my vehicle service here Crew is attentive, waiting area very nice. I feel very confident having my vehicle service here More

Report | Print

Excellent costumer service from woman at dealership! Best I’ve had. It’s hard to find that these days Best I’ve had. It’s hard to find that these days More

Report | Print

Good service , very clean dealership, ver easy to make an appointment , only negative I think they should clean cars like other dealerships do appointment , only negative I think they should clean cars like other dealerships do More

Report | Print

Very attentive staff. Entire process went perfectly. Flo Kelly kept me informed throughout my wait Entire process went perfectly. Flo Kelly kept me informed throughout my wait More

Report | Print

Great service, fantastic prices and short wait time. Very pleasant establishment. They offer customers refreshments. Very pleasant establishment. They offer customers refreshments. More

Report | Print