Fernando Tapia

I brought my Tiguan in for service, and the team here was outstanding from start to finish. Luis were friendly, professional, and kept me informed throughout the entire process. The service was completed on outstanding from start to finish. Luis were friendly, professional, and kept me informed throughout the entire process. The service was completed on time, and they even took the time to explain what was done and what to watch for in the future. My Tiguan is running perfectly, and I truly appreciate how easy and stress-free they made the experience. Highly recommend this service department if you want your Volkswagen taken care of the right way! Thanks, Kurtis Coty More

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Fernando is amazing & helped me with everything ! Really appreciate all his help during this time ! Really appreciate all his help during this time ! More

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Fernando was incredibly helpful! I needed assistance replacing replacement part and he was able to assist. Super friendly. Thank you, CW Chicago! I needed assistance replacing replacement part and he was able to assist. Super friendly. Thank you, CW Chicago! More

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Been coming to Volkswagen Downtown Chicago for a while now and It never disappoints. Staff is great at what they do. now and It never disappoints. Staff is great at what they do. More

by Tom Verified Customer Verified Customer

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The staff was very accommodating and helpful. Fernando especially. Thank you for the assistance with everything. Fernando especially. Thank you for the assistance with everything. More

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Excellent service with personal touch. My car was cleaned and detailed on pick up. Great job.. My car was cleaned and detailed on pick up. Great job.. More

by Mario Verified Customer Verified Customer

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Fernando was great in part department . Great help willing to help out . Great customer services Great help willing to help out . Great customer services More

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I came to Downtown Honda to get my key fobs replaced. However, there was not anyone sitting at the counter for Honda. It was the sakes rep sitting on his side for Volkswagen who asked for a Honda person However, there was not anyone sitting at the counter for Honda. It was the sakes rep sitting on his side for Volkswagen who asked for a Honda person to come. To make a long story short, the Honda representative never helped me. It was the Volkswagen representative who changed out my key fob batteries In a matter of minutes.. Very disappointing service from Honda. Thank you, Volkswagen! More

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Fred has done a great job stepping in as service manager. I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot farther away, but service like theirs, including Mike B the shop foreman, makes me feel confident in the choice to make the journey. Good stuff all around including the team at the desk, the porters, and the work done - Thank you guys! More

by ANIBINANI@HOTMAIL.COM Verified Customer Verified Customer

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Fernando has been such a great help every time I need help here. This dealership helps me get what I need done. help here. This dealership helps me get what I need done. More

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