Felix Le
Felix Le at INFINITI of South Bay

Felix Le

Tire Specialist

INFINITI of South Bay

2900 Pacific Coast Highway
Torrance, CA 90505

4.5
28 Reviews

Need help getting the perfect match on tires? Then look no further, Felix is a tire specialist. While most dealerships might not spend the epense to have a tire specialist, we have chosen to support this role. Why? Because the safety of our clients is important, and tires are the only contact you have with the road. Please look to Felix to make sure you, your family and your friends are safe on your travels throughout California and beyond.

4.5

28 Reviews

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28 Reviews of Felix Le

December 07, 2024

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I've enjoyed the service people. Tje work thats be I n g done,it's really reasonable too. More

by IRENETOLE
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Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora

Dec 09, 2024

INFINITI of South Bay responded

Thank you so much for the time to leave this review! We're so glad you’ve enjoyed working with our team, it means a lot to us. Our service team always goes above and beyond to provide excellent customer service. Looking forward to having you back soon! Don't forget to check our website for weekly service deals and bargains! Carlos Robles Service Manager INFINITI of South Bay

December 04, 2024

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Very professional and helpful staff. The prices could be a little less! Thank you again. More

by mrvega68
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Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora

Dec 14, 2024

INFINITI of South Bay responded

Thank you for the great 5-STAR review! We so appreciate your feedback that you found our team to be both professional and helpful. We strive to please. On prices, please know that we shop our competitors every month to make sure that we charge the same amount or less. And, to help you save in the future, please be sire to 1) read our monthly newsletter, as it always has three useful service coupons, and 2) check our website under "Service Specials" for money saving coupons that change monthly. Thanks for your business and thank you for your loyalty to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

November 14, 2024

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Tried Sony onto the app near impossible, called for tech-support number of times nobody could help me very disappointed More

by htempel9
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Recommend Dealer
Yes
Dec 15, 2024

INFINITI of South Bay responded

We tried our best and are so sorry that we could not help better than we did. And we so appreciate your kindness in letting us know of your struggles. It might be best to contact INFINITI In-Touch support at 855-444-7244 or by texting at 615-675-9331. These would be the experts on the onboard systems. Thank you for your understanding. Carlos Robles Service Manager INFNITI of South Bay

November 14, 2024

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Again, I'll say INFINITI of South Bay has been a 5-Star Spa - for ALL my automotive needs. JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE More

by tdhc
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Recommend Dealer
Yes
Nov 18, 2024

INFINITI of South Bay responded

Wow! Thank you so much for this incredible review! We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead! Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

October 11, 2024

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Prior service records not upsftrs. Took 20+ minutes for someone to figure out the problem...Once once they figured out their issue More

by Craig
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Recommend Dealer
Yes

Other Employees Tagged: Jaime Zamora , Isaac Robertson

Nov 02, 2024

INFINITI of South Bay responded

Craig, Jaime and Felix are our best Service Advisors, and we apologize that you are concerned about the time it took them to resolve your concerns. Please understand that sometimes things are not black and white and require time. We appreciate your business and hope that we can have another chance to serve you better. Thank you for bringing this to my attention, Carlos Robles Service Manager INFINITI of South Bay

October 07, 2024

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Never buying or recommending purchasing ir serviceing a vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the More

by Ms. M
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Recommend Dealer
No
Oct 07, 2024

INFINITI of South Bay responded

Mrs. M, Thank you for your review and for letting us know of this situation. We are opening up an investigation into this so that we might better address the details with you. Concerning any prior damage, we provide a CARFAX with every used vehicle purchased. Every customer signs the CARFAX vehicle history report as part of our sales process. If there was prior damage on the VHR, you would have signed off on knowing this in advance. Could you please contact me at 310-325-5555 so that we can put a name to this and work together to resolve these concerns? Thank you, Anita Ruiz Sales Manager INFINITI of South Bay

October 02, 2024

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Best ever! My car came out clean and the oil was changed and brand new. More

by Dchacon
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Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Isaac Robertson

Oct 10, 2024

INFINITI of South Bay responded

I am so glad your car came out looking clean and fresh with a brand-new oil change. It’s always our goal to provide top-notch service, and we’re happy you had a great experience with us! Looking forward to your next visit! Thanks! Carlos Robles Service Advisor INFINITI of South Bay

August 31, 2024

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I had paid for my two infinitis and was held captive from taking my Infiniti until I was pressured into signing a 3K extended warranty. It was a terrible experience I will always remember. Infiniti promised More

by wrldclssprts
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Recommend Dealer
No

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Isaac Robertson, Larry

Sep 06, 2024

INFINITI of South Bay responded

We are looking into this now. Thank you for allowing us the opportunity to address your concerns. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

August 29, 2024

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Terrible Jaime sent me a quoted estimate of $8400 and didn't even call me to explain to what it was for. I had to call him back 3 times and leave 2 voicemails before I heard back from him. Then they were More

by HAYDEN.MICHAEL99
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Isaac Robertson

Sep 06, 2024

INFINITI of South Bay responded

Hayden, Thank you for this feedback. It is extremely helpful in identifying a breakdown in our process and an area for improvement. You are correct. We should have called to explain the estimate, and doing so is part of our normal process. Furthermore, we should have called you back the first time you called, looking for an explanation. Your case has been discussed with the team, who will focus on consistency in customer communication. Carlos Robles Service Advisor INFINITI of South Bay

July 03, 2024

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They are always friendly, always accommodating and always clean! I don’t go any where else to have my car serviced More

by CYNPG10
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Recommend Dealer
Yes

Other Employees Tagged: Edson Trujillo, Jaime Zamora , Jerry Vargas

Jul 10, 2024

INFINITI of South Bay responded

This is such a kind and thoughtful review! Thank you for letting us know that our team is always friendly and accommodating... and we do make a special effort to ensure that the dealership is always clean. We appreciate your loyalty and are proud that you enjoy the service team here at INFINITI of South Bay! We appreciate you too! Thanks for choosing us! Carlos Robles Service Manager INFINITI of South Bay

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