Felipe Francisco

I needed a battery replacement and he said it wasn't covered under warranty. He gave me an outrageous quote and I told him I couldn't afford that and would have to probably buy the battery somewhere els covered under warranty. He gave me an outrageous quote and I told him I couldn't afford that and would have to probably buy the battery somewhere else. He insisted I shouldn't do that but there was nothing he could do. Just before leaving a different worker ( young blonde guy) was so nice and asked me if I had gotten that battery replaced before, to look into that. I went back to Felipe and asked him to check. He came back and told me I had actually had it replaced less than a year ago and my replacement was covered. When I asked him why he didn't offer this solution before he said he explored all avenues, which was clearly not accurate. On top of everything he wasn't very welcoming or thrilled to be there. I understand we all go through things but i think you have to understand that you're holding a position to help people and try to resolve whatever is in your hands. I was fortunate that someone else suggested I looked into that, I almost think he held back that information intentionally perhaps for the sale. I can't believe while working in this day in and day out he wouldn't explore ANY possibilities to help me . Nevertheless, my car is perfectly fine now and I will still go there but I hope this review serves a purpose for management. More

by Ginie.ro29 Verified Customer Verified Customer

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The service advisors need training in how to communicate with the customers and keep them properly updated on the servicing of their cars. with the customers and keep them properly updated on the servicing of their cars. More

by Dani1093 Verified Customer Verified Customer

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Awful dealership experience, probably principally due to the Stellantis decision to discontinue a critical part component needed for my 2020 $100,000-when-new RAM truck. Abysmal and idiotic Stellantis decis the Stellantis decision to discontinue a critical part component needed for my 2020 $100,000-when-new RAM truck. Abysmal and idiotic Stellantis decision. I now own a $100,000 paper weight, the last Stellantis product I will ever buy. Good riddance Stellantis. More

by JFRBLUE67 Verified Customer Verified Customer

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Muy buena calida en el trabajo y profecionales estoy satifecho y lo recomiendo a todos satifecho y lo recomiendo a todos More

by Alexandre Verified Customer Verified Customer

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Muy buena calida en el trabajo y profecionales estoy satifecho y lo recomiendo a todos satifecho y lo recomiendo a todos More

by Alexandre Verified Customer Verified Customer

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El mejor servicio en los EEUU, la profesionalidad es un rasgo distintivo. Entienden tus necesidades y te solucionan el problema técnico en tiempo récord. Gracias Kendall Dodge. rasgo distintivo. Entienden tus necesidades y te solucionan el problema técnico en tiempo récord. Gracias Kendall Dodge. More

by MUROSCAR51 Verified Customer Verified Customer

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Took my truck in for warranty issues, 30 days more issues .. pursuing other options .. pursuing other options More

by wilderthebuilderfl Verified Customer Verified Customer

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Always feel like parto of the family. I always leave happy The service is excellent the customer service is always great and they always take care of my car issues fast I always leave happy The service is excellent the customer service is always great and they always take care of my car issues fast More

by gatzencinas0 Verified Customer Verified Customer

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I had an excellent experience at Kendall Dodge, and a huge part of that was thanks Felipe. From start to finish, he was professional, knowledgeable, and genuinely cared about making sure I was happy with huge part of that was thanks Felipe. From start to finish, he was professional, knowledgeable, and genuinely cared about making sure I was happy with my 2019 Ram Rebel. He took the time to explain everything clearly, answered all my questions without any pressure, and made the entire process smooth and stress-free. Fillipe went above and beyond to ensure the truck was exactly what I was looking for and that the deal made sense. His honesty, attention to detail, and customer-first attitude really stood out. If you’re in the market for a vehicle and want someone you can trust, I highly recommend asking for Felipe at Kendall Dodge. I couldn’t be happier with my Ram Rebel or the service I received. More

by ralphycuevas Verified Customer Verified Customer

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Everybody was very helpful and communicated every step of the way The service of my vehicle was thorough and fixed properly the first time the way The service of my vehicle was thorough and fixed properly the first time More

by jfox02 Verified Customer Verified Customer

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