Felipe Francisco

Unnecessary length of time repeatedly to service or repair my vehicle, ignoring and incorrect diagnosis and non-repairs according to follow up from different JEEP dealer, unnecessary expense for me for repair my vehicle, ignoring and incorrect diagnosis and non-repairs according to follow up from different JEEP dealer, unnecessary expense for me for rental car after 30 days when my car was operating and they appear to have done nothing but run tests, Incorrect diagnosis of car issues according to other dealer service center, and other mechanics, extremely rude treatment by assistant service manager manager, Christian, all these have left me horrendously offended at treatment and experience from KENDALL Dodge. I will never go back there again. Several service advisors did their best and were helpful. I do not blame them. It apparently is standard treatment and procedure at Kendall dodge. . That is terrible at this particular Dodge Chrysler Jeep dealer and service department. I am very unsure of reliability of my Jeep and ability to correctly diagnose and maintain and keep this car. I would greatly question Newer jeep reputations and warn anybody, Do not bring your car to Kendall Jeep for servicing. All this with a Mopar warranty also. More

by sellitomeby Verified Customer Verified Customer

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I always enjoy going to this dealership but this one time I went I had a bad experience. I’ve took my car to get fully serviced that means a full multi service job done on my car before my warranty was expir I went I had a bad experience. I’ve took my car to get fully serviced that means a full multi service job done on my car before my warranty was expired. They said they found a few things that needed to be serviced and they did service the car however when I left the dealership I’ve noticed a wobble coming from my front end of my car didn’t think much of it so the next time I went to the dealership for an oil change I bought that to their attention they reply was your warranty is up and it gone cost you around a thousand plus dollars to fix it. More

by LAWRENCE8911B Verified Customer Verified Customer

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I went to the dealership prior to my last oil change due to my warranty was gonna be up. The dealership inspected my car and fix a minor problem. They said everything was fixed when I got on the turnpike. I to my warranty was gonna be up. The dealership inspected my car and fix a minor problem. They said everything was fixed when I got on the turnpike. I noticed my car was wobbling uncomfortably. My next oil change was done at the dealership. No my car had 38,000 miles. Almost brand new car. I don’t speed. Don’t drive my car roughly or anything just a normal car so I took my car back to the dealership with 40,000 miles currently on it. They said my warranty was expired and gave me an estimate price over $1000 to fix my problem unfortunately I didn’t have the funds to resolve my problem. I’m stuck driving in wobbly uncomfortable car that I bought off the showroom floor at this dealership. Now let me make myself clear. This was the first time I ever experience this type of treatment at this dealership. This dealership is very friendly, polite, and understanding unfortunately, it was a bad day at the dealership. I will recommend friends and family to do business at this dealership, but if I have another bad experience, I would take my business elsewhere. More

by LAWRENCE8911B Verified Customer Verified Customer

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No communication. Would have to call multiple times to see what was going on with car. 3 weeks in dealer. After I picked up vehicle and reviewed paperwork, noticed app Would have to call multiple times to see what was going on with car. 3 weeks in dealer. After I picked up vehicle and reviewed paperwork, noticed apparently extra repairs were allegedly completed. I was not told about them and don't ever recall those issues existing with car. More

by jesusp1 Verified Customer Verified Customer

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Felipe is an incredible individual. He’s very intelligent at what he does, knows everything that has to do with my Jeep. He’s an all around excellent human being. He’s very intelligent at what he does, knows everything that has to do with my Jeep. He’s an all around excellent human being. More

by joesarut Verified Customer Verified Customer

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I have been doing maintenance at the dealer for 6 years and this year the experience has been very bad. and this year the experience has been very bad. More

by carolina211976 Verified Customer Verified Customer

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Our car was turned in on a Tuesday for diagnostics. We consistently called and texted to no avail for an update on the car but we never heard back or got any sort of response. We finally go to the deal We consistently called and texted to no avail for an update on the car but we never heard back or got any sort of response. We finally go to the dealer the following Tuesday because we were tired of waiting and we are give a RIDICULOUS quote for almost $8000. Since we hadn't heard back, we shopped around and everyone else was quoting $3000-5000. We ask to take the car and then there is a "miscellaneous charge" of $50 on the invoice, apart from the $300 we were initially told. This dealer is a joke! More

by Jrome0908 Verified Customer Verified Customer

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My service adviser Jonathan Prieto helped me out a lot with all of my vehicle that wore in the shop all 3 of my charger where serviceded correctly and a very well professional work done to them. I conside with all of my vehicle that wore in the shop all 3 of my charger where serviceded correctly and a very well professional work done to them. I consider him 1 of the best service adviser in the the department. More

by RANDY VARELA Verified Customer Verified Customer

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A gratis job and very profesional. The service staff is very efficient and friendly. Thank you. The service staff is very efficient and friendly. Thank you. More

by sangomez1955 Verified Customer Verified Customer

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Todo ecselente el señor luis garcia sabe como atender a sus clientes yo quede muy agradecido por el trato una persona muy amable y respetuosa sus clientes yo quede muy agradecido por el trato una persona muy amable y respetuosa More

by JUDITHYANGELGONZALEZ Verified Customer Verified Customer

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