Faustino Lozano

I came in for a service appointment. I was on time. I came with my little daughter. We waited for an hour and 20 minutes for them to do an oil change. After waiting an hour and 20 minut I was on time. I came with my little daughter. We waited for an hour and 20 minutes for them to do an oil change. After waiting an hour and 20 minutes I come to find that they haven't even touched my car and they told me that it takes at least 2 hours. This is ridiculous. I had a dentist appointment to go to and the dentist took only 45 minutes to clean my teeth. Check me in. Take care of everything. I can change my oil myself in 15 minutes. We're sitting there waiting for a car and I can see so many working there. Why can't you guys hire more technicians that does the actual work of changing the oil speed things up? My name is Tom and my phone number is is 626-757-9700. I hope this message gets out to the people who runs this place and changes are made. Thanks I like to add that the time prior when I came in for service I had an oil change and a checkup. Whoever service my car failed to put the cap back onto the coolant reservoir after about a month of driving around with the no cap on the coolant reservoir. All the coolant fluid came out and the reservoir was nearly empty. The car was making some odd sounds and was overheating. Luckily the cap was right next to it and didn't fall out and into the streets. I went to the Hyundai dealership near my house to buy a giant bottle of coolant and filled it up and recap the coolant reservoir. Very disappointing and a waste of time and also putting my family safety in danger and possibly destroying my car engine More

by tomhuynh77 Verified Customer Verified Customer

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Puente Hills Hyundai Service Center is exceptional. They are prompt, detailed, skilled and highly knowledgeable. I will never purchase a car or get serviced anywhere else! They are prompt, detailed, skilled and highly knowledgeable. I will never purchase a car or get serviced anywhere else! More

by rachelepennoyer Verified Customer Verified Customer

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Friendly service advisors. Clean environment and shuttle service is definitely a plus. Would highly recommend Clean environment and shuttle service is definitely a plus. Would highly recommend More

by homeauto546 Verified Customer Verified Customer

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Good and patience to take care of us , very polite and we feel comfortable with her feel comfortable with her More

by mssohung Verified Customer Verified Customer

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The service was good and friendly. The wait time was accurate to what I was quoted. The wait time was accurate to what I was quoted. More

by intuliz Verified Customer Verified Customer

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Didnt do my recall. So I now drive a un-recalled car. Called in to make sure they can do the recall but they didn’t check their part stock. Made me drive there for no re So I now drive a un-recalled car. Called in to make sure they can do the recall but they didn’t check their part stock. Made me drive there for no reason. More

by sourcez169 Verified Customer Verified Customer

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Great customer service, Great snacks. , great sevice. Aeesome staff .freindly easy to set a appointment , great sevice. Aeesome staff .freindly easy to set a appointment More

by Maritio Verified Customer Verified Customer

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The Puente Hills Hyundai has a professional staff and provide excellent service on your automobile. Thank you provide excellent service on your automobile. Thank you More

by nrlondon21 Verified Customer Verified Customer

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Friendly, efficient, and reliable services. Very satisfied with everything they have provided me with. I recommend puente hills Hyundai to family and friends. Very satisfied with everything they have provided me with. I recommend puente hills Hyundai to family and friends. More

by MAXMERD Verified Customer Verified Customer

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Javer was very tentative and made sure I was taken care of. I’ve had the best experience! of. I’ve had the best experience! More

by ralesieur0 Verified Customer Verified Customer

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