Faustino Lozano
Faustino Lozano at Puente Hills Hyundai

Faustino Lozano

Service

Puente Hills Hyundai

17621 Gale Avenue
City Of Industry, CA 91748

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4.6
627 Reviews
4.6

627 Reviews

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627 Reviews of Faustino Lozano

November 13, 2025

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Employee Rating

I loved the service, it was my firts service and was pretty fast and I loved that. Joey was a very like person More

by GUTIERREZCAROLINA874
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Recommend Dealer
Yes
Nov 19, 2025

Puente Hills Hyundai responded

Thank you for sharing your experience with us. We’re happy to hear that your first service visit went quickly and smoothly. Joey works hard to provide friendly, efficient service, and we’re glad their support made a great impression. We appreciate you choosing us and look forward to assisting you again. - Mike L., General Manager

October 30, 2025

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Javer Esquivel , Best customer service man ever! ! I will definitely come back to this dealer because of Mr. Esquivel. Thank you. More

by CHRISSYLEE
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Recommend Dealer
Yes
Oct 30, 2025

Puente Hills Hyundai responded

Thank you for your kind words and for recognizing Javer’s excellent service! We’re so glad he made such a positive impression, and we appreciate you taking the time to share your experience. - Mike L., General Manager

October 30, 2025

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Fast and knowledgeable personnel. Car wash was a plus. Very easy on line appointment. I liked it. More

by rchavez626
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Recommend Dealer
Yes
Oct 30, 2025

Puente Hills Hyundai responded

Thank you for sharing your experience! We're glad to hear that Sean and Javier provided fast, knowledgeable service and that you enjoyed the convenience of our online appointment system. We appreciate your feedback and look forward to seeing you next time. - Mike L., General Manager

October 25, 2025

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Fantastic service at the Puente Hills Hyundai. The staff is friendly and there is a nice lounge to wait in. More

by lauraeluna304
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Recommend Dealer
Yes
Oct 27, 2025

Puente Hills Hyundai responded

Thank you, laureluna304! We appreciate the 5-star review. Have a nice day. Let us know if you have any questions. Mike L. General Manager

October 22, 2025

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Good service 👍🏻 and employees are good, they accommodate customers in professional manners, nice accommodation while waiting for the transaction to finish. More

by tiboy-celle
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Recommend Dealer
Yes
Oct 22, 2025

Puente Hills Hyundai responded

Thank you for your feedback! We’re glad to hear that Faustino provided great service and made your visit a pleasant one. We appreciate your kind words and look forward to assisting you again in the future! - Mike L., General Manager

October 03, 2025

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He had excellent experience in what he was going over when talking maintenance to me More

by GRAY.ANTHONY92
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Recommend Dealer
Yes
Oct 07, 2025

Puente Hills Hyundai responded

Thank you for the great feedback! We’re so glad our team provided excellent service and took the time to explain everything clearly. It’s wonderful to hear that their knowledge and professionalism made your experience such a positive one. - Mike L., General Manager

September 27, 2025

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Met with Tino Lozano and he explained everything to me without confusing me! Service was EXCELLENT!! It was a 30,000 mile service appt, it was completed in a super timely manner of 2.5 hours! Once I drove More

by ptzgrl
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Recommend Dealer
Yes

Other Employees Tagged: Cashiers dept!! 👍🏽

Oct 07, 2025

Puente Hills Hyundai responded

Thank you for the fantastic feedback! We’re thrilled to hear that Tino provided excellent service and made everything easy to understand. We’re glad your 30,000-mile service went smoothly - literally! We appreciate your loyalty and look forward to seeing you again at Puente Hills Hyundai. - Mike L., General Manager

September 16, 2025

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Despite the late reservation, they were so kind and received the best service. It's a place I want to go again. More

by MSCJOHN707
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Recommend Dealer
Yes
Oct 07, 2025

Puente Hills Hyundai responded

Thank you so much for your thoughtful feedback! Sean and I genuinely appreciate your kind words - it was our pleasure to assist you and make your visit a great one. We’re grateful for your trust and look forward to seeing you again soon. - Mike L., General Manager

September 16, 2025

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Average. Car didn’t get washed. Way too many texts/emails. Reminders are good but numerous texts AND emails that I’m late for maintenance when my car is sitti More

by LYNDYCOW
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Recommend Dealer
Yes

Other Employees Tagged: Cyrus Banzil , Someone in finance named Denny. I don’t know his last name but probably good that he’s no longer in finance. What a nightmare and I would never deal with him again. Took advantage of everything he could.

Oct 07, 2025

Puente Hills Hyundai responded

Thank you for taking the time to share your detailed feedback. We’re glad to hear the loaner was helpful, but we’re truly sorry for the lack of communication and the overwhelming number of reminders during your visit. That’s not the smooth, coordinated experience we strive to provide. We’ll be reviewing your comments with our service team to improve communication, follow-up, and coordination moving forward. - Mike L., General Manager

September 12, 2025

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My experience was great. Javer was very nice ms very helpful . Great customer service. And my car is doing great More

by nicholerbernal
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Recommend Dealer
Yes
Oct 07, 2025

Puente Hills Hyundai responded

We’re happy to hear Javer made your experience so positive and that your car is performing well after service. Thank you for sharing your feedback and for choosing Puente Hills Hyundai! - Mike L., General Manager

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