Evelyn Franchi

Laura is one amazing sales lady, professional and approachable… listens to your needs. Great additional staff too. If you need service it’s top notch, I work with Justin and he is very professional a approachable… listens to your needs. Great additional staff too. If you need service it’s top notch, I work with Justin and he is very professional and knowledgeable, goes over everything in detail with you. I would highly recommend this facility to anyone! More

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Highly Recommend! Edgar was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along Edgar was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with Edgar and Clemente. I would highly recommend them. More

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I had such an amazing experience at Scala VW. Everyone was friendly, easy to work with, and respectful of all of my choices and the decision making process. Everyone was friendly, easy to work with, and respectful of all of my choices and the decision making process. More

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Worked with Ray Cotto again and for the second time this year he got me into a new vehicle. While Ray was cutting the deal David reassured the deal and reminded me about the warranty and was very cool to ch year he got me into a new vehicle. While Ray was cutting the deal David reassured the deal and reminded me about the warranty and was very cool to chat with while waiting. Also talked with the manager, Clemente and he was very helpful to get me in my price range as well as Juan. The team is amazing and I'll be back for my 3rd vehicle in a few years. More

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We just leased our third Tiguan from City Volkswagen. Edgar Anaya was our sales representative. He was professional and friendly without the hard sell you might expect at some dealers . Great overall exp Edgar Anaya was our sales representative. He was professional and friendly without the hard sell you might expect at some dealers . Great overall experience. More

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Great service. Ed Speck made the purchasing process easy. The entire team was attentive to my needs. Great communication! Ed Speck made the purchasing process easy. The entire team was attentive to my needs. Great communication! More

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David hizo un exelente trabajo, muy buen servicio al cliente 10/10 Vengan a verlo cliente 10/10 Vengan a verlo More

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I recently purchased a vehicle from City Volkswagen of Chicago, and I couldn't be more impressed with the entire experience. From the moment I walked in, the team displayed a level of professionalism, tra Chicago, and I couldn't be more impressed with the entire experience. From the moment I walked in, the team displayed a level of professionalism, transparency, and genuine care that immediately set them apart. Laura Torres was an absolute standout—her personable and down-to-earth approach made me feel comfortable and confident throughout the process. She took the time to understand what I was looking for and made sure every question was answered with patience and honesty. Clemente Garibay was equally exceptional—his relentless drive and passion to secure the best deal possible for me did not go unnoticed. He truly went above and beyond, advocating for my needs at every turn. What made this experience even more memorable was how seamless they made a very complex transaction feel. From trade-in to financing, what could have been stressful was made simple and painless thanks to the entire team. The finance department was professional, efficient, and made sure I understood everything clearly before signing. The service team was equally helpful, ensuring the vehicle was in perfect condition and ready to go. Shout out to Juan Fuentes and Evelyn Franchi for their advice, hard work and for staying after hours to make sure I took my new car home! I’m absolutely in love with my new car and feel so grateful to have worked with such an outstanding dealership. City Volkswagen of Chicago has earned my trust and highest recommendation—this is how car buying should be. More

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Came in again for another vehicle, Clemente made it happen!! I was able to drive off with a brand new vehicle of my choice, he works really Hard d to make it happen. I would highly recommend City VW of happen!! I was able to drive off with a brand new vehicle of my choice, he works really Hard d to make it happen. I would highly recommend City VW of Chicago. The staff is amazing and they will make sure you’re happy when you leave. Thank you again City VW!! More

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Alex Rocha was outstanding—friendly, professional, and knowledgeable. He really listened, answered all my questions, and made the entire car-buying process smooth and enjoyable. I highly recommend working knowledgeable. He really listened, answered all my questions, and made the entire car-buying process smooth and enjoyable. I highly recommend working with him! More

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