Eugene Desroches | Page 6

Excellent customer service from the telephone call to make appointment to check in and checking out. Everything explained. make appointment to check in and checking out. Everything explained. More

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During my recent service appointment at Imperial Toyota, Gene Desroches helped me with an issue regarding one of my tires losing air quickly on my Highlander. He was knowledgeable, explained everything well Gene Desroches helped me with an issue regarding one of my tires losing air quickly on my Highlander. He was knowledgeable, explained everything well and was very helpful. Gene gave me the time I needed and was polite, engaged and excellent to work with. I won't hesitate to work with Gene the next time my vehicle needs service and would recommend him to anyone. More

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I showed up a day before my appointment because of an unexpected schedule change. Gene was still able to fit me in which was a huge help! They completed the 40K maintenance and checked my tire for air le unexpected schedule change. Gene was still able to fit me in which was a huge help! They completed the 40K maintenance and checked my tire for air leak. Gene suggested two additional services yet did not pressure me in getting them done. I decided to do them anyway because he explained they could be done now or next time. I was so thankful they could adjust the schedule and fit me in, otherwise I would have to come back the next day. More

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Quick service for an oil change and tire rotation. Great customer service. Nice waiting area. Great customer service. Nice waiting area. More

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My vehicle gets excellent care and service each time I bring my vehicle into Imperial Toyota for service. My car is taken right in and I have a comfortable clean lounge to wait in. I also own an Imperial bring my vehicle into Imperial Toyota for service. My car is taken right in and I have a comfortable clean lounge to wait in. I also own an Imperial Hyunda Sonata same great service. More

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I continue to bring my 2022 Toyota Prius Prime to Imperial Toyota because I am convinced that they are thorough and professional. On my last vist, I met with Gene Desroches in the Service Departmen Imperial Toyota because I am convinced that they are thorough and professional. On my last vist, I met with Gene Desroches in the Service Department and found him to be both very personable and professional. I plan to continue bringing my Toyota to Imperial Toyota. More

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Efficient. Knowledgeable and friendly staff. Explained well what the car window problem was. Works well now! Knowledgeable and friendly staff. Explained well what the car window problem was. Works well now! More

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I purchased my car at this dealer in 2020. Great purchase experience. I continue to take my car to this dealer for service. I was there recently for scheduled maintenance and was concerned I w Great purchase experience. I continue to take my car to this dealer for service. I was there recently for scheduled maintenance and was concerned I would have to wait a long time as there were many people waiting as well. I asked about the wait time and was told no more than one hour. I was on my way within the hour as promised. Service with a smile and a kept promise! More

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Great customer service. The staff is efficient and knowledgeable and completes service in a timely manner. I also appreciate updates on potential upcoming services that may The staff is efficient and knowledgeable and completes service in a timely manner. I also appreciate updates on potential upcoming services that may be needed in future More

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Gene desroches was very helpful when I took my vehicle in for service and courtesy was great in for service and courtesy was great More

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