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Ethan Shaffer
Ethan Shaffer at Mitch Smith Chevrolet
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Ethan Shaffer

Service Advisor

Mitch Smith Chevrolet

1655 Cherokee Ave SW
Cullman, AL 35055

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4.8
45 Reviews
4.8

45 Reviews

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45 Reviews of Ethan Shaffer

December 16, 2024

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Employee Rating

Love the link with letting us know status of vehicle progress and the attached documents. Everyone we have any contact with at Mitch Smith are wonderful! More

by adspringer82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samuel Tucker, Corey Calvert

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Dec 17, 2024

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you appreciated the vehicle progress updates and the attached documents. It’s our goal at Mitch Smith Chevrolet to provide excellent service, and I'm glad our team met your expectations. I look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

December 16, 2024

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Employee Rating

These guys are the real deal, they are a service dept that actually provides real service. I have had a number of visits over the last 4 years, every single one was successful and minimum stress. More

by res0jwuba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Dec 17, 2024

Mitch Smith Chevrolet responded

Thank you so much for your kind words! I'm thrilled to hear that you've consistently had successful visits at Mitch Smith Chevrolet's service department over the last four years. Our team strives to provide the best service possible with minimal stress for our customers. I appreciate your support and look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

December 13, 2024

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Employee Rating

A family friendly oriented dealership. Always a pleasure talking to the staff when having service done or trading a vehicle. More

by abarbardo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Tiffany Hulsey, Dylan Curvin

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Dec 13, 2024

Mitch Smith Chevrolet responded

Thank you so much for your kind words! I'm delighted to hear you had such a positive experience at Mitch Smith Chevrolet. We pride ourselves on being family-friendly and providing excellent service. I look forward to serving you again and hope you'll share your experience with others! Best Regards, Sharon Smith Mitch Smith Chevrolet

December 13, 2024

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Employee Rating

Service personnel were friendly and knowledgeable. Appointment was on time and service was finished in less than an hour. Highly recommend. More

by brian.mangum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Dec 13, 2024

Mitch Smith Chevrolet responded

Thank you so much for your kind words! I'm thrilled to hear that our service personnel provided you with friendly and knowledgeable assistance. At Mitch Smith Chevrolet, I strive to respect your time and ensure quality service. I appreciate your recommendation and look forward to seeing you again! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

December 01, 2024

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Employee Rating

Very courteous and a quick oil change at a good price! Will go there again! More

by crookex1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Christie Bright, Corey Calvert

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Dec 03, 2024

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you experienced courteous service and a quick oil change at a great price at Mitch Smith Chevrolet. We look forward to welcoming you back next time! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

November 26, 2024

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Employee Rating

Great service! Always in and out in a timely manner if you have an appointment. More

by kparkerphillips
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert , Service and office staff always friendly

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Nov 27, 2024

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that you have had great service at Mitch Smith Chevrolet and that our team has been able to provide you with timely visits. We appreciate your trust in us, and we look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

November 09, 2024

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Employee Rating

I had a great experience . service was second to none. Work was completed in a timely manner. More

by hhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Christie Bright, Corey Calvert , Scott Browder

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Nov 11, 2024

Mitch Smith Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Mitch Smith Chevrolet and that our service exceeded your expectations. We take pride in our timely and quality work. We look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 31, 2024

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Employee Rating

Got oil change, tires rotated and needed a tale light it took 2hrs they forgot to check the lights and had to take it back in to do that More

by bridgetw1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Nov 01, 2024

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us. I appreciate your feedback regarding your recent service at Mitch Smith Chevrolet. It's concerning to hear about the oversight with the tail light check and the additional time required. We strive to maintain high standards, and your feedback will help us improve our processes. Please feel free to reach out to me directly if you have any further concerns. We hope to serve you better in the future. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 18, 2024

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Employee Rating

All of the Employees at Mitch Smith are willing to go way & beyond to give you Excellent Service. They are very much appreciated More

by kc880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert , Wes Reid, Adam Aker & Randy Lamb Both

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Oct 22, 2024

Mitch Smith Chevrolet responded

Thank you for your kind words! I truly appreciate your recognition of our team's dedication to providing excellent service at Mitch Smith Chevrolet. It's wonderful to know that our efforts made a positive impact on your experience. I look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 16, 2024

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Employee Rating

Had tires rotated on my recent service paperwork says they checked the air was never checked had them to put back in shop to get the tires to the correct air pressure More

by topc1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Christie Bright, Corey Calvert , Wes Reid

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Oct 19, 2024

Mitch Smith Chevrolet responded

Thank you for your feedback regarding your recent service at Mitch Smith Chevrolet. I appreciate you bringing this to our attention. We understand the importance of proper tire maintenance and air pressure. If you have any further concerns or need assistance, please feel free to reach out to us. We value your experience and aim to meet our customers' needs and more. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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