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Ethan Shaffer
Ethan Shaffer at Mitch Smith Chevrolet
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Ethan Shaffer

Service Advisor

Mitch Smith Chevrolet

1655 Cherokee Ave SW
Cullman, AL 35055

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4.8
39 Reviews
4.8

39 Reviews

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39 Reviews of Ethan Shaffer

November 09, 2024

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Employee Rating

I had a great experience . service was second to none. Work was completed in a timely manner. More

by hhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Christie Bright, Corey Calvert , Scott Browder

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Nov 11, 2024

Mitch Smith Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Mitch Smith Chevrolet and that our service exceeded your expectations. We take pride in our timely and quality work. We look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 31, 2024

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Employee Rating

Got oil change, tires rotated and needed a tale light it took 2hrs they forgot to check the lights and had to take it back in to do that More

by bridgetw1964
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Nov 01, 2024

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us. I appreciate your feedback regarding your recent service at Mitch Smith Chevrolet. It's concerning to hear about the oversight with the tail light check and the additional time required. We strive to maintain high standards, and your feedback will help us improve our processes. Please feel free to reach out to me directly if you have any further concerns. We hope to serve you better in the future. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 18, 2024

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All of the Employees at Mitch Smith are willing to go way & beyond to give you Excellent Service. They are very much appreciated More

by kc880
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert , Wes Reid, Adam Aker & Randy Lamb Both

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Oct 22, 2024

Mitch Smith Chevrolet responded

Thank you for your kind words! I truly appreciate your recognition of our team's dedication to providing excellent service at Mitch Smith Chevrolet. It's wonderful to know that our efforts made a positive impact on your experience. I look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 16, 2024

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Had tires rotated on my recent service paperwork says they checked the air was never checked had them to put back in shop to get the tires to the correct air pressure More

by topc1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Christie Bright, Corey Calvert , Wes Reid

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Oct 19, 2024

Mitch Smith Chevrolet responded

Thank you for your feedback regarding your recent service at Mitch Smith Chevrolet. I appreciate you bringing this to our attention. We understand the importance of proper tire maintenance and air pressure. If you have any further concerns or need assistance, please feel free to reach out to us. We value your experience and aim to meet our customers' needs and more. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 11, 2024

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friendly, excellent job, timely manner, thanks, al sullins word word word word word word word More

by bigal08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert , Wes Reid

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Oct 14, 2024

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear you had a friendly experience and that our team delivered excellent service in a timely manner. Your feedback is truly appreciated. I look forward to seeing you again at Mitch Smith Chevrolet! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 11, 2024

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Amazing service. Very friendly! Kept us up to date while waiting on parts. Notified us as soon as the work was completed. More

by Nredmill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Hulsey, Corey Calvert , Wes Reid

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Oct 14, 2024

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm delighted to hear that you had an amazing experience with us at Mitch Smith Chevrolet. Our team works hard to keep our customers informed, and it’s great to know that you appreciated our friendly service. I look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 09, 2024

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Employee Rating

Immediate attendant response to service needs. Awaiting response to tire repair. Will return to MSmith. More

by akly916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2024

Mitch Smith Chevrolet responded

Thank you for your feedback! I'm delighted to hear that you received immediate assistance for your service needs at Mitch Smith Chevrolet. I appreciate your patience as we address your tire repair. I look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 09, 2024

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Employee Rating

Experienced, friendly, timely, joy to do business with them. Great oil change and tire rotation service. More

by suehitt002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert , Wes Reid

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Oct 11, 2024

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear you had a great experience with our service team at Mitch Smith Chevrolet and enjoyed your oil change and tire rotation. Your kind words motivate us to keep providing excellent service. I look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

October 03, 2024

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Employee Rating

Very helpful and friendly individuals. I use Mitch Smith exclusively for my auto maintenance and repairs and have never had any problems. More

by cherylowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert , Wes Reid

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Oct 04, 2024

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team at Mitch Smith Chevrolet. We appreciate your trust in us for your auto maintenance and repairs. We look forward to continuing to serve you in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

September 28, 2024

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Employee Rating

Service department is friendly, efficient and professional. Peace of mind with the service provided is what I experience each visit. More

by mitchecv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert , Wes Reid

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