Ethan Shaffer
Ethan Shaffer at Mitch Smith Chevrolet

Ethan Shaffer

Service Advisor

Mitch Smith Chevrolet

1655 Cherokee Ave SW
Cullman, AL 35055

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4.8
111 Reviews
4.8

111 Reviews

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111 Reviews of Ethan Shaffer

February 09, 2026

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Employee Rating

I brought my car in at 9 o’clock for the appointment. I was having my OnStar module replaced, and I asked them to check my mileage per gallon sensor. I got there at 12:30 thinking my car would be ready a More

by kathy.genovy
Service Price Transparency
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Service Time
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Recommend Dealer
No
Feb 10, 2026

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us, Kathy. I appreciate your feedback regarding your visit to Mitch Smith Chevrolet for the OnStar module replacement and the check on your mileage per gallon sensor. I understand the importance of timely service and thorough diagnostics. I encourage you to contact me so I can address your concerns directly. Your satisfaction is important to me, and I want to make sure we meet your expectations in the future. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 09, 2026

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great people and very accommodating called the same day and asked if they can squeeze me in that day and they politely schedule me for that afternoon, Thank You !!! More

by melliebeth.c.blake
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Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Feb 10, 2026

Mitch Smith Chevrolet responded

Thanks so much for your encouraging words, Melliebeth! I'm pleased to hear that our staff at Mitch Smith Chevrolet was able to accommodate your needs on the same day. Your satisfaction is our priority, and I truly appreciate you taking the time to share your experience. Our team looks forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 07, 2026

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Great Service! Friendly Staff! Have enjoyed trading with them. Hope to get a new car from them soon. More

by rbuster53
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Recommend Dealer
Yes

Other Employees Tagged: Samuel Tucker, Corey Calvert

Feb 08, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm pleased to hear that you had a great experience with our friendly staff at Mitch Smith Chevrolet. I appreciate your continued trust in us, and we look forward to helping you with your next car purchase soon. Don't hesitate to reach out if you need anything in the meantime! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

February 07, 2026

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Did well, but took longer than anticipated. We have used Mitch Smith Service dept. For many years. More

by gmiller0284
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Feb 08, 2026

Mitch Smith Chevrolet responded

Thank you for your feedback! I'm glad to hear that you had a positive experience with Mitch Smith Chevrolet's Service department. I appreciate your loyalty over the years and understand that timing is important. If there's anything we can do to improve your future visits, please don't hesitate to reach out. We look forward to seeing you again! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 01, 2026

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Have purchased several vehicles from Mitch Smith Chevrolet and have all service work done there. Have always been treated very well by salesperson Tiffany Hulsey and service department. More

by jlraley3
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Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Feb 01, 2026

Mitch Smith Chevrolet responded

Thank you for your kind words! I’m thrilled to hear that you’ve had such positive experiences at Mitch Smith Chevrolet. It’s great to know that Tiffany and the service department have consistently provided you with excellent support. I truly appreciate your loyalty and look forward to assisting you with any future vehicle needs. See you next time! Best regards, Sharon Smith Mitch Smith Chevrolet

January 24, 2026

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Samuel Tucker was our salesman and it was a very easy, smooth trade in and purchase. More

by jenniferbur0603
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Recommend Dealer
Yes

Other Employees Tagged: Samuel Tucker

Jan 25, 2026

Mitch Smith Chevrolet responded

Thank you for your feedback, Jennifer! I am glad to hear that your experience with Samuel and the team at Mitch Smith Chevrolet was smooth and easy. We look forward to assisting you again. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

December 16, 2025

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Adam Aker is an exceptional salesman. We have purchased 7 cars from Mitch Smith, each time has been an exceptional experience. More

by rapate0
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Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation , Shelia, in the finance department is always knowledgeable, and makes the process smooth.

Dec 17, 2025

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I am thrilled to hear that Adam has consistently provided you with exceptional service during your visits to Mitch Smith Chevrolet. It's great to know that you have chosen us for your car purchases multiple times. We look forward to serving you again in the future! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

November 27, 2025

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Employee Rating

Corey and the team were great to work with. work had to get you the information you require. Unless I’m out of town Mitch Chevy it the only place i take my vehicle. More

by Ric33
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Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Corey Calvert , Jacob who handles loaner vehicles.

Nov 27, 2025

Mitch Smith Chevrolet responded

Thank you for your wonderful Ric, Corey! I appreciate your loyalty to Mitch Smith Chevrolet and am thrilled to hear that Corey and our team made your experience a great one. We look forward to assisting you with your vehicle again in the future. Safe travels, and see you next time! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

November 21, 2025

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Always professional and friendly. I never have an issue with anyone there. I have talked my son into purchasing his next vehicle at Mitch Smith. More

by rockinrufers
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Nov 22, 2025

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I truly appreciate your kind words and am thrilled to hear about your positive experiences at Mitch Smith Chevrolet. It's fantastic that you’ve encouraged your son to join our family, and we look forward to assisting him with his next vehicle purchase. Thank you for choosing us, and we can’t wait to see you both again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

November 14, 2025

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Employee Rating

Nice people but it took way too long for an oil change. It was well over an hour. More

by rtallo75
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2025

Mitch Smith Chevrolet responded

Thank you for your feedback. I am glad to hear you found our team at Mitch Smith Chevrolet to be nice. I understand that wait times can be frustrating, and I appreciate your patience. Your comments are valuable, and we'll work on improving our service times. If you have any further concerns or suggestions, please feel free to reach out to us. We look forward to serving you again. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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