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Ethan Shaffer
Ethan Shaffer at Mitch Smith Chevrolet
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Ethan Shaffer

Service Advisor

Mitch Smith Chevrolet

1655 Cherokee Ave SW
Cullman, AL 35055

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4.8
51 Reviews
4.8

51 Reviews

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51 Reviews of Ethan Shaffer

January 30, 2025

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Employee Rating

My truck has received the best care from Mitch Smith Chevrolet. and the customer service was top-notch. My bushings sounded like a tank and my electronic heads-up display went offline. Back like new. More

by kristyharbison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Jan 31, 2025

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that your truck is back to feeling like new after receiving care at Mitch Smith Chevrolet. Our team takes pride in providing top-notch customer service, and we’re glad we could address the issues with your bushings and electronic heads-up display. We appreciate your trust in us and look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 27, 2025

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Employee Rating

What’s the point in making an appointment when you have to wait 3 hours anyway? More

by ashtonbpurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Corey Calvert

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Jan 29, 2025

Mitch Smith Chevrolet responded

Thank you for sharing your feedback, Ashton. I understand your frustration about the long wait time after making an appointment. We value your time and strive to improve our service efficiency at Mitch Smith Chevrolet. Please feel free to reach out to me directly so we can discuss this further and work towards a solution. Your input is important to us! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 25, 2025

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Employee Rating

Work was done on time & service employees were knowledgeable along with being very cordial and nice More

by highwayman56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Corey Calvert

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Jan 27, 2025

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We appreciate your kind words about our knowledgeable and friendly service team at Mitch Smith Chevrolet. It's great to hear that the work was completed on time. We look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 22, 2025

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Employee Rating

Great customer service! Dropped behicle off one day before closing and had the vehicle back just two days later. Actual cost of work was much lower than originally quoted. More

by bkusz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Jan 22, 2025

Mitch Smith Chevrolet responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with the customer service at Mitch Smith Chevrolet. It's wonderful to know that you received your vehicle back quickly and that the actual cost was lower than expected. We appreciate your kind words and look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 17, 2025

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Employee Rating

They got right on my oil change and had me back on the road in know time. Great service!! More

by anitawisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Jan 18, 2025

Mitch Smith Chevrolet responded

Thank you for the wonderful review! We’re thrilled to hear you had a great experience with your oil change at Mitch Smith Chevrolet. Our team works hard to provide quick and efficient service, and we appreciate your recognition. We look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 15, 2025

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Employee Rating

The personnel have always been very helpful, courteous and professional. They make sure I understand any work that needs to be done. I have been a customer for many years and I think the employees are top More

by delisa.cain48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Jan 16, 2025

Mitch Smith Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that our team at Mitch Smith Chevrolet has consistently provided you with helpful, courteous, and professional service throughout the years. It means a lot to us to know that we can ensure you understand any work needed on your vehicle. We truly appreciate your loyalty and look forward to continuing to serve you in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 08, 2025

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Employee Rating

Service is always responsive to urgent repair needs. Service personnel seem to be well trained. More

by hci75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Jan 09, 2025

Mitch Smith Chevrolet responded

Thank you for your fantastic review! We truly appreciate your kind words about our service team at Mitch Smith Chevrolet. It's great to hear that you find us responsive to urgent repair needs and that our personnel are well trained. We look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

December 16, 2024

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Employee Rating

Love the link with letting us know status of vehicle progress and the attached documents. Everyone we have any contact with at Mitch Smith are wonderful! More

by adspringer82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samuel Tucker, Corey Calvert

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Dec 17, 2024

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you appreciated the vehicle progress updates and the attached documents. It’s our goal at Mitch Smith Chevrolet to provide excellent service, and I'm glad our team met your expectations. I look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

December 16, 2024

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Employee Rating

These guys are the real deal, they are a service dept that actually provides real service. I have had a number of visits over the last 4 years, every single one was successful and minimum stress. More

by res0jwuba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

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Dec 17, 2024

Mitch Smith Chevrolet responded

Thank you so much for your kind words! I'm thrilled to hear that you've consistently had successful visits at Mitch Smith Chevrolet's service department over the last four years. Our team strives to provide the best service possible with minimal stress for our customers. I appreciate your support and look forward to serving you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

December 13, 2024

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Employee Rating

A family friendly oriented dealership. Always a pleasure talking to the staff when having service done or trading a vehicle. More

by abarbardo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Tiffany Hulsey, Dylan Curvin

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Dec 13, 2024

Mitch Smith Chevrolet responded

Thank you so much for your kind words! I'm delighted to hear you had such a positive experience at Mitch Smith Chevrolet. We pride ourselves on being family-friendly and providing excellent service. I look forward to serving you again and hope you'll share your experience with others! Best Regards, Sharon Smith Mitch Smith Chevrolet

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