Ethan Shaffer
Ethan Shaffer at Mitch Smith Chevrolet
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Ethan Shaffer

Service Advisor

Mitch Smith Chevrolet

1655 Cherokee Ave SW
Cullman, AL 35055

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4.7
57 Reviews
4.7

57 Reviews

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57 Reviews of Ethan Shaffer

February 22, 2025

Dealership Rating
Employee Rating

I didn’t have an appointment but he signed me right in. Told me the cost of repairs and in no time fixed. More

by Lynnegreen3376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Feb 23, 2025

Mitch Smith Chevrolet responded

Thank you for your fantastic review! We're glad to hear that you were able to get your repairs done quickly and efficiently at Mitch Smith Chevrolet. We strive to accommodate our customers, even without appointments. We appreciate your feedback and look forward to serving you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 20, 2025

Dealership Rating
Employee Rating

Great job as always every time we take our truck for service and this time was urgent More

by bjeanlynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We truly appreciate your loyalty to Mitch Smith Chevrolet and are glad to hear that we were able to assist you with your truck's urgent service needs. We look forward to seeing you again next time! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 20, 2025

Dealership Rating
Employee Rating

Always very satisfied. All Chevrolet dealership,need to be like Mitch Smith Chevrolet Thats Fact. More

by johnkey42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Cheatham, Corey Calvert

Feb 21, 2025

Mitch Smith Chevrolet responded

Thank you for your wonderful review, John! We're thrilled to hear that you are always satisfied with your experiences at Mitch Smith Chevrolet. Your kind words mean a lot to us, and we truly appreciate your loyalty. We look forward to serving you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 14, 2025

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Employee Rating

Service dept lacked communication skills was told be contacted more than one time no contact made. Asked for extra service to be preformed before pick up was told they call back to let me know if could More

by joanhood00
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Corey Calvert

Feb 18, 2025

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us. I truly appreciate your feedback regarding your recent service visit at Mitch Smith Chevrolet. I understand the frustration that lack of communication can cause and recognize your concerns about the additional services you requested. We strive to maintain high standards and your comments will help us improve. Please feel free to contact me directly so we can address your experience further. Thank you for your input. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 13, 2025

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Employee Rating

Best place to purchase a vehicle or take care of any parts needed you’ll ever deal with!! More

by ellavee97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Feb 14, 2025

Mitch Smith Chevrolet responded

Thank you so much for your fantastic review! We truly appreciate your support and are thrilled to hear you had a great experience at Mitch Smith Chevrolet. We're dedicated to providing the best service for vehicle purchases and parts needs. We look forward to assisting you again soon! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 07, 2025

Dealership Rating
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Great price and good service along with great people helping. Eathan Schafer was helpful and friendly. More

by fullersmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2025

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Mitch Smith Chevrolet and that Eathan provided you with helpful and friendly service. We truly appreciate your kind words and hope to see you again soon! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

February 03, 2025

Dealership Rating
Employee Rating

I DIDN'T LIKE WAITING SEVERAL WEEKS GETTING MY TRUCK FIXED AND IT MAKES ME WONDER ABOUT MY ANNUAL SERVICES BUT AT THE SAME TIME WHEN YOU ONLY HAVE ONE SOUL DOING DIESEL AND TRANSMISSION WORK I GUESS YOU More

by schecterext4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Feb 05, 2025

Mitch Smith Chevrolet responded

Thank you for your feedback. We understand that waiting for your truck to be fixed can be frustrating, especially when it affects your daily life. We appreciate your patience and are glad to hear that you are back on the road with your vehicle. Your experience is important to us, and we continually strive to improve our services. If you have any further concerns or need assistance with your annual services, please feel free to reach out to us at Mitch Smith Chevrolet. We look forward to serving you again! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 30, 2025

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Employee Rating

My truck has received the best care from Mitch Smith Chevrolet. and the customer service was top-notch. My bushings sounded like a tank and my electronic heads-up display went offline. Back like new. More

by kristyharbison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Jan 31, 2025

Mitch Smith Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that your truck is back to feeling like new after receiving care at Mitch Smith Chevrolet. Our team takes pride in providing top-notch customer service, and we’re glad we could address the issues with your bushings and electronic heads-up display. We appreciate your trust in us and look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 27, 2025

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Employee Rating

What’s the point in making an appointment when you have to wait 3 hours anyway? More

by ashtonbpurcell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Corey Calvert

Jan 29, 2025

Mitch Smith Chevrolet responded

Thank you for sharing your feedback, Ashton. I understand your frustration about the long wait time after making an appointment. We value your time and strive to improve our service efficiency at Mitch Smith Chevrolet. Please feel free to reach out to me directly so we can discuss this further and work towards a solution. Your input is important to us! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

January 25, 2025

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Employee Rating

Work was done on time & service employees were knowledgeable along with being very cordial and nice More

by highwayman56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Mitch Smith Chevrolet responded

Thank you for your wonderful review! We appreciate your kind words about our knowledgeable and friendly service team at Mitch Smith Chevrolet. It's great to hear that the work was completed on time. We look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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