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Erin Trotter

Overview Reviews (120) Inventory (174)

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Erin Trotter

Erin Trotter | Page 2

Assistant Service Manager

North Penn VW

165 Bethlehem Pike
Colmar, PA 18915

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4.8

120 Reviews

Overview Reviews (120) Inventory (174)

Dealership Experience

24 yrs

Industry Experience

24 yrs

Specialties & Trainings

VW Certified Master Service Consultant

4.8

120 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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120 Reviews of Erin Trotter

April 27, 2026

Dealership Rating

Employee Rating

My favorite service dept of all cars I have purchased Erin Trotter keeps me coming back to North Penn Erin Trotter keeps me coming back to North Penn More

by CHRIS@ALLCURRENT.COM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Trotter

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May 13, 2026 -

North Penn VW responded

Thank you so much, CHRIS@ALLCURRENT.COM , for the amazing compliment! We’re honored to be your favorite service department of all the vehicles you’ve owned. Erin Trotter will be thrilled to hear your kind words — she truly goes above and beyond for our customers. We sincerely appreciate your continued loyalty to North Penn VW and look forward to taking care of you for many years to come!

April 16, 2026

Dealership Rating

Employee Rating

Friendly, knowledgeable I liked seeing the video and listening to the technician as he worked on my car. listening to the technician as he worked on my car. More

by LOKECE1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Trotter

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May 13, 2026 -

North Penn VW responded

Thank you, LOKECE1, for the great review! We’re so glad you enjoyed the service video experience and hearing directly from the technician working on your vehicle. Providing transparent, informative service is very important to us, and it’s wonderful to know you found it helpful. We truly appreciate your kind words about our friendly and knowledgeable team, and we look forward to seeing you again at North Penn VW!

April 12, 2026

Dealership Rating

Employee Rating

Quality work. Options are always presented for recommend work but not in a high pressure way. Options are always presented for recommend work but not in a high pressure way. More

by Matt

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Trotter

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May 13, 2026 -

North Penn VW responded

Thank you, Matt, for the great review! We’re glad to hear you appreciated the quality work and the way our team presents recommended services without any pressure. We believe in keeping our customers informed so they can make the best decisions for their vehicle comfortably and confidently. We truly appreciate your support and thank you for choosing North Penn VW!

April 12, 2026

Dealership Rating

Employee Rating

Quality work. Options are always presented for recommend work but not in a high pressure way. Options are always presented for recommend work but not in a high pressure way. More

by Matt

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Trotter

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May 13, 2026 -

North Penn VW responded

Thank you, Matt, for your continued trust and feedback! We’re happy to hear you value the quality of our work and appreciate our no-pressure approach when discussing recommended services. Our goal is always to provide honest guidance and let our customers make informed decisions comfortably. We truly appreciate your support and look forward to seeing you again at North Penn VW!

April 06, 2026

Dealership Rating

Employee Rating

They helped us with an emergency tire repair just before closing . Great & friendly customer service. closing . Great & friendly customer service. More

by JENNIFER.REPETTO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amanda Young

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May 13, 2026 -

North Penn VW responded

Thank you, JENNIFER.REPETTO, for the kind review! We’re so glad our team was able to assist you with your emergency tire repair, especially right before closing time. Providing friendly and dependable customer service when our customers need it most is always our priority. We truly appreciate your feedback and thank you for choosing North Penn VW!

March 28, 2026

Dealership Rating

Employee Rating

Always get great service! Comfortable waiting area, pleasant people to deal with. Will co.e back. Comfortable waiting area, pleasant people to deal with. Will co.e back. More

by ELLEN_MIRON

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Trotter

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March 11, 2026

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Employee Rating

Very quick, thorough, and efficient Customer waiting area was a great help for me to stay in touch with meetings at work was a great help for me to stay in touch with meetings at work More

by LOUISBIRK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Trotter

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March 06, 2026

Dealership Rating

Employee Rating

I bought 3 cars from this dealership because you have a great sales team Joe DePhilipo specifically.Also great customer service in the service department. Erin Trotter is one of the best communicators in t great sales team Joe DePhilipo specifically.Also great customer service in the service department. Erin Trotter is one of the best communicators in the Vehicle Service industry More

by Teamcollier1234

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Trotter

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February 19, 2026

Dealership Rating

Employee Rating

Erin makes whatever the dealer does easy. Better than great Always a pleasure to deal with her Better than great Always a pleasure to deal with her More

by wozhawk

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Trotter

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February 18, 2026

Dealership Rating

Employee Rating

Erin makes the process easy and reliable and I feel very taken care of. I drive 33 miles to your dealership because I trust you. I hope this continues. taken care of. I drive 33 miles to your dealership because I trust you. I hope this continues. More

by RAVIDBB

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Erin Trotter

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