Erin Trotter

North Penn VW responded

Thank you for your kind words and continued trust in North Penn VW! We're delighted to hear that your service experience met your expectations once again. Erin will be thrilled to know that her communication and professionalism made a positive impact on your visit. We truly appreciate your loyalty and look forward to serving you again in the future!

North Penn VW responded

Thank you for your review, Sophia! We're delighted to hear that your service experience was a great one. Providing timely, professional service is always our goal, and we're glad our team delivered. We truly appreciate your business and look forward to helping you with all your future vehicle needs. Safe driving! 🚗😊

North Penn VW responded

Thank you for your wonderful review! We're thrilled to hear that Antonio provided such a positive experience. His personable approach, knowledge, and commitment to helping customers without pressure are qualities we truly value. We'll be sure to share your kind words with him. We appreciate your business and are glad Antonio made the process enjoyable. Enjoy your new vehicle, and we look forward to seeing you again! 🚗😊

North Penn VW responded

Thank you so much for your kind words and for choosing us! We’re thrilled to hear that Fang provided you with a professional, knowledgeable, and patient experience throughout your purchase. We’ll be sure to share your compliments with him — he’ll truly appreciate it! Your recommendation means a lot to us, and we look forward to helping your friends and family in the future. Enjoy your new vehicle! 🚗

North Penn VW responded

Thank you, Steven Anthony Londino, for your continued trust and loyalty! Purchasing six Volkswagens from North Penn means the world to us. We’re so glad to hear you’ve consistently had pleasant and helpful experiences with both our sales and service teams. We truly appreciate your support and look forward to helping you for many more years to come!

North Penn VW responded

Mr. Crawford, We completed a replacement of the brake booster vacuum pump in December 2025. Your vehicle has been back for other diagnostics or routine maintenance twice since then with no issues. I review previous videos you've been sent for service visits and the brake booster vacuum pump is visibly installed in the correct orientation. When you came in with a check engine light concern, it had a fault for the same system and the pump we replaced 3k miles ago was not functioning. The technician found the wiring harness that activates this pump had the outer shielding tape frayed and after removing the tape, damage to the wiring was found, exposing bare copper wires related to the open circuit fault you're experiencing. The damage is consistent with rodent damage. Our recommendation is to repair this damage wiring and retest the system. If the off chance that the pump we installed is faulty, after the wiring is corrected, that component does include a part and labor warranty with Volkswagen and North Penn VW. If you wish to discuss the situation further, you can reach out to me directly at kenb@northpennvw.com or 267-956-1157. Sincerely, Ken Benton Service Manager

North Penn VW responded

Thank you, Rstern, for your loyalty and kind words! We truly appreciate you being a long-time customer of North Penn VW. It’s wonderful to hear that our team continues to provide the top-notch service you expect and deserve. We look forward to serving you for many more years to come!

North Penn VW responded

Thank you, RAPP3MOM, for the wonderful review! We’re so glad to hear your inspection appointment was convenient and that our staff and customer service team were helpful throughout your visit. It’s great to know you left happy — especially with a freshly washed car! We truly appreciate your trust in North Penn VW and look forward to seeing you again next time.

North Penn VW responded

Thank you, JAMIEBRTN, for the kind review! We’re so happy to hear our team is always pleasant and ready to help whenever you visit. It means a lot to know you’re glad you chose North Penn VW for your vehicle purchase. We truly appreciate your support and look forward to continuing to provide you with great service!