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Erika Paleny
Erika Paleny at Niello BMW MINI

Erika Paleny

Finance Manager

Niello BMW MINI

2020 Fulton Ave
Sacramento, CA 95825

4.5
51 Reviews
4.5

51 Reviews

Write a Review

Dealership Experience

5 yrs, 5 mos

51 Reviews of Erika Paleny

February 07, 2025

Dealership Rating
Employee Rating

Creed's patience through the sales process which lasted about 9 months is really appreciated. More

by KOCHUMOL
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Creed Cate, Brian Lonchar

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Feb 09, 2025

Niello BMW MINI responded

Thank you so much for your kind words for Creed and for choosing Niello BMW MINI! Please let us know if we can be of any more assistance. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

February 04, 2025

Dealership Rating
Employee Rating

It was a great experience and great service. Much appreciated. Repeat customer and will be back again. More

by JKASTAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: PETER ALEXAN, TONY ALEXAN

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Feb 04, 2025

Niello BMW MINI responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

January 27, 2025

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Employee Rating

Smooth transactions with friendly knowledgeable staff. Recommending purchasing a car from this dealership. Efficient and effective More

by TAILOREDLEARNING
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moe Sulman, Justin Watts, Brian Lonchar

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Jan 27, 2025

Niello BMW MINI responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

January 22, 2025

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Employee Rating

Niello dealers have provided a great experience. We previously purchased a vehicle from Neillo Audi then returned to Niello BMW for our second consecutive purchase. More

by racerrex90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: CHAD WESSLING , Georgio Seruge

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Jan 22, 2025

Niello BMW MINI responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

January 18, 2025

Dealership Rating
Employee Rating

Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad Tricks they use: 1. They charge for an after market More

by Senior
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Creed Cate, Fatima Fonseca, Brian Lonchar

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Jan 18, 2025

Senior responded

Yes. I would like to be refunded for the extra add-on of a tracking device that does not exist. I would like to be refunded for the 10 year extended warranty which is only 6 years and while we are at it the extra service contact i was charged. Are you willing to do that? I am a disabled senior and feel like I was taken advantage of.

January 05, 2025

Dealership Rating
Employee Rating

Creed was responsive and helpful. My only wish was that answers to my questions were more direct in order to save me time to complete this transaction. More

by RMGIORDANO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Creed Cate , The gentleman on the lot that escorted me to my car was extremely personable and helpful. Blanking in his name (Gerardo?), though. He was organizing the most recent drop off of new vehicles and was very helpful in locating my car.

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Jan 06, 2025

Niello BMW MINI responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

December 26, 2024

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Employee Rating

Poor business customer service. Fatima was very good, but the financial officer needs to be retrained. She was upset because I didn’t buy the extra insurance. Also, the first car I More

by BENNIE856
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Creed Cate, Fatima Fonseca, Justin Watts

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Jan 02, 2025

Niello BMW MINI responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

November 24, 2024

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Employee Rating

My whole experience at Niello was a true blessing! ! Thank you all for your kindhess. More

by JLAVENDER613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fatima Fonseca, Brian Lonchar , Andrew

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Nov 25, 2024

Niello BMW MINI responded

Thanks for sharing your thoughts about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

November 16, 2024

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Employee Rating

Ryan Cox is the best Car Dealer I have ever worked with in 36 years of buying cars. The Niello Group should give him a huge Promotion!!!!! More

by MBARKER2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Suchanek, Curtis Ringle, Gary Carroll, Justin Watts, Diane Wallace, Ryan Cox , Louis Phan, Angela Pizziferro, MELANIE TWOMBLY

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Nov 18, 2024

Niello BMW MINI responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello BMW MINI! We truly appreciate your business. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

November 04, 2024

Dealership Rating
Employee Rating

Fantastic customer service and the deal I got was amazing. I love this vehicle and it met all our needs. More

by D1200GS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fatima Fonseca, Brian Lonchar

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Nov 04, 2024

Niello BMW MINI responded

Thanks for your feedback on your recent visit to Niello BMW MINI. It's great to hear that we were able to assist you and that you had such a positive experience. Enjoy your new vehicle! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

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