Erika Bartholomew

Audi Coral Springs responded

Thank you for sharing your concerns with us, Ana! I want to start by acknowledging how frustrating and disappointing this situation must be for you, especially given your long history with Audi Coral Springs. We take all feedback seriously, and it’s clear that your experience didn’t meet the high standards we strive to provide. I understand from your messages that you were expecting Audi Coral Springs to handle the remaining balances on your previous lease, as has been the case in past lease pull-ahead deals. We sincerely regret that this expectation was not met in the way you anticipated. In reviewing the situation thoroughly, I see that there were discussions regarding the coverage of your previous vehicle’s expenses, but there were no formal agreements in writing to waive all outstanding liabilities from your prior lease, which created confusion. While we did offer to cover certain costs as a goodwill gesture, such as the $663 tax-in payment and a $500 waiver on your final statement, I understand that these measures did not fully address your concerns. We deeply value your loyalty over the years, and I want to assure you that our intention has always been to act in good faith. We understand that your expectations were based on previous experiences, and we regret that the communication this time did not align with those expectations. I also recognize that the conversations with Audi Financial Services and the information from your acquaintances have only compounded your frustration. Please know that we are committed to ensuring that all of our clients feel heard and respected.While we may not be able to change the terms of the agreement that was signed, we are always willing to have an open dialogue to explore possible resolutions and work together towards a fair outcome. Again, I’m sorry that your recent experience with Audi Coral Springs has led to disappointment, and I appreciate the opportunity to address your concerns. We truly value your business and hope we can regain your trust. Please don’t hesitate to reach out if you’d like to discuss this further or if there’s anything else I can assist you with. Brendan Smith

Audi Coral Springs responded

Thank you for this generous review, Soffer!

Audi Coral Springs responded

We appreciate your wonderful feedback, Laura!

Audi Coral Springs responded

Thank you for this kind feedback, Garcia!

Audi Coral Springs responded

Thank you for this kind review, P!

Audi Coral Springs responded

Thank you for this positive review, Terri!

Audi Coral Springs responded

We thank you for sharing your recent experience with us, Heidi! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

Audi Coral Springs responded

Thank you for this generous review, Sandy and Kareem!

Audi Coral Springs responded

Thank you for this five-star review, Jeremy!

Audi Coral Springs responded

Thank you for this generous review, Maggie!