Erik Cespedes

Sean- he is the man! He is very persistent and very helpful. He took care of us from day 1 and never gave up. He made us feel comfortable. So easy and fast buying experie He is very persistent and very helpful. He took care of us from day 1 and never gave up. He made us feel comfortable. So easy and fast buying experience. If any one looking for brand new and/or used car, check out the Infinity Mission Viejo and meet with Sean. Not to forget to mention the Account Manager named Erik- very knowledgeable and know what he is doing.. We are few months away to get another car and we will consider on going back to this dealership! Thank you once again Sean and Erik!😊 More

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Sean was very professional and knowledgeable and made the buying experience very enjoyable. I will recommend Sean to all my friends and relatives who are in the market for a new car. buying experience very enjoyable. I will recommend Sean to all my friends and relatives who are in the market for a new car. More

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I hate car dealerships they put me in a bad mood but my experience with Sean changed my mind. He was extremely polite and not pushy or uneducated. I enjoyed the entire adventure and have a great car! Thank experience with Sean changed my mind. He was extremely polite and not pushy or uneducated. I enjoyed the entire adventure and have a great car! Thank you More

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Sean Berry at Mission Viejo Infinity is such a pleasant and customer serving individual. Both my wife Kathleen and I weren't planning on purchasing a vehicle at the Mission Viejo location and to be honest and customer serving individual. Both my wife Kathleen and I weren't planning on purchasing a vehicle at the Mission Viejo location and to be honest already had a QX60 sourced at the Oceanside location where another gentleman was extremely helpful and was willing to drive the vehicle up to my home over 40 miles away. We connected with Sean from the very moment we came in and he was so kind and helpful and we told him we were really looking for a preowned vehicle and were between an Infinity and the Acura MDX. We previously have had amazing luck with the Acura and have owned Honda and Acuras in the past. We fell in love with the QX60 right from the start and many of my neighbors own the QX60 and QX80's. Sean is a rare individual to find in this customer service lacking world we sometimes live in. Thank you for your help in giving us the service I strive to deliver to others as now a wellness coach. More

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Huge shout out to the employees at Infinity of Mission Viejo. All were very attentive to me and were really nice even after asking one million questions. They really made my car shopping experience a drea Viejo. All were very attentive to me and were really nice even after asking one million questions. They really made my car shopping experience a dream. More

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Hi everyone just want to give a big THANK YOU to the amazing employees at Infinity of Mission Viejo. Everyone who I had to speak with was very pleasant and helpful. They made my purchase process a succ amazing employees at Infinity of Mission Viejo. Everyone who I had to speak with was very pleasant and helpful. They made my purchase process a successful experience. I would recommend them to anyone considering buying a vehicle. THANK YOU Infinity of Mission Viejo for your outstanding customer service. More

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*UPDATE AS OF 10/8/24*. .I really wanted to have a good experience, and I have done nothing but communicate issues as they have came up with the hope that things would get ha .I really wanted to have a good experience, and I have done nothing but communicate issues as they have came up with the hope that things would get handles accordingly. I have had nothing but issues from day 1 with this car and now it's something else. Within the 1st month my car was being serviced and I had to have the whole front axel replaced, my windshield had a crack in the center and my drivers side mirror had a chunk missing that needed to be replaced. Now, I tried to go get an oil change to find out I could not due to the cable to open the hood was not connected to the lever, well come to find out it's broke in half ! How does that go unnoticed? On top of it i have voiced a concern for my brakes squeeling everytime I have been in and I'm told they are fine however they do not sound fine. There is no accountability here, I have been told numerous times " Well it is a used car" um that is not an acceptable mindset, that may be so however it is the responsibility of the dealerahip to do a thorough analysis of a car prior to being sold to make sure it is safe to drive. More importantly it is within good business practice and human integrity to hear your customer and do whatever can be done to make sure they feel safe everytime they are on the road. I have experienced nothing but rude remarks and comments, hostility, anger, lack of accountability, and a dismissive nature gaslighted my safety and concerns. I am now here, sick being denied a loaner car until they can figure out the next step. My car also has a safety recall on the passenger side airbag. At this point I want out of my car and into something else. I will update as progression happens. More

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We recently purchased a QX55 from Infiniti Mission Viejo and it was a great experience. We worked with Brian, Jerry R and Erik on the purchase, and they were excellent. All three were very professional th and it was a great experience. We worked with Brian, Jerry R and Erik on the purchase, and they were excellent. All three were very professional through the entire process, and a pleasure to work with. They were very knowledgeable and patient with our questions and worked well with us on the overall purchase. We highly recommend Infiniti Mission Viejo More

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Mission Viejo Infinity signed an agreement with Enterprise to pay for loaners for its customers when repairs were needed. It is NOT true. Don't fall for the TRAP! Nothing is free. YOU, the customer Enterprise to pay for loaners for its customers when repairs were needed. It is NOT true. Don't fall for the TRAP! Nothing is free. YOU, the customer, will pay for the car, BUT not when you return it, 3 months after when you are not aware, they are going to charge your VISA. Review your VISA bills closely. You think that MV Infinity will pay for the loaner because the Service Advisors stated it. BUT, it's not true. You will get a new bill with a new state stating that you need to pay for the car. We have called MV Infinity and NO answer. We called Enterprise but the Manager does not take calls from angry MV Infinity customers. Enterprise will send their falsified bill to collections. If this happens to you, call Infinity Headquarters to complain and ask them to pay. Call the Enterprise Headquarters to file a complaint about the Laguna Niguel Branch. It's a SCAM! Don't rent from Laguna Niguel Enterprise and don't even go near MV Infinity since they are going out of business. The manager of Laguna Niguel Enterprise is a SCAMMER. More

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This was not my usual experience. In the past when I was told the car would be ready, it was ready; this time it was supposed to be ready on a Tuesday, but each day it was extended to In the past when I was told the car would be ready, it was ready; this time it was supposed to be ready on a Tuesday, but each day it was extended to another day and finally, it was ready on Thursday or maybe Friday. Everything seemed to be working correctly, but several days later I found that I was unable to lock the rear door on the passenger side thus allowing the possibility for anyone to get in the car unwanted. I have not yet notified my service consultant about this but I will do it today. In addition, several months ago the computer system in the car died and I had to have it replaced. Part of the problem was my GPS died. It was replaced with a very outdated version from 2009. This is very troublesome for me since many of the roads built since then do not appear in the GPS database so some addresses are either not available or incorrect. It appears that there is no current update available. My last update was either 2015 or 2016 but the service department does not have a copy and I have been unable to obtain a copy online or from the current owner of the software. This is of critical importance to me, so I would appreciate it if the most recent GPS software update be installed to bring my system up-to-date or be compensated for a full current replacement GPS system. Thank you. More

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