Erik Cespedes
Erik Cespedes at Mission Viejo INFINITI

Erik Cespedes | Page 2

Sales Manager

Mission Viejo INFINITI

28471 Marguerite Pkwy
Mission Viejo, CA 92692

4.0
27 Reviews
4.0

27 Reviews

Write a Review

Dealership Experience

5 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

27 Reviews of Erik Cespedes

May 15, 2022

Dealership Rating
Employee Rating

This dealership refused to honor the lease buy-out option. I leased a 2019 QX60 in 2019. The excuse given was that the computer systems were down. More

by JOE M
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Miguel Iniguez, Patrick Yamada, Paul Mendoza , Misael Iniguez, Ron Narodick, Dave Swayne, Shelton Webb

May 16, 2022

Mission Viejo INFINITI responded

This potential customer confuses inability with refusal. It is similar to saying we "refuse" to give test drives of vehicles we do not have in inventory. If we can't do something, we can't do it. Our willingness doesn't enter into the equation.

May 16, 2022

JOE M responded

Please explain why Nissan/Infiniti had to issue warning letters to their dealerships about this exact lease buyout issue that I encountered over the weekend: https://www.carscoops.com/2022/02/infiniti-hits-out-at-u-s-dealers-over-lease-buyout-issues/amp/

March 28, 2022

Dealership Rating
Employee Rating

Excellent service great sales team, very helpful great dealer, very respectful, and good attitude customers service excellent experience. More

by HAYDEELOPEZ32
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Diaz

March 19, 2022

Dealership Rating
Employee Rating

Great customer service sales people very helpful answering all my questions an made me feel they known me forever More

by RAULG5150
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Misael Iniguez, Javier

March 06, 2022

Dealership Rating
Employee Rating

Responsive and helpful with my questions. Provided details pertinent and helpful to my decision to go with Mission Viejo for my car purchase. Thank you. More

by JSHIVELY2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Iniguez , Lyle

March 05, 2022

Dealership Rating
Employee Rating

Every visit is awesome. Each person I deal with is helpful and friendly. Erick Carrillo explains everything and is so nice! I recommend Infiniti Mission Viejo for all your More

by THERESACAMILLERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Yamada, Jerry Pagliassotti, Tom Kiernan , Erick Carrillo, Misael Iniguez

March 04, 2022

Dealership Rating
Employee Rating

I have used Erick for a while. ..always takes card of me. Try him out More

by RNARODICK0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Pagliassotti, Tom Kiernan , Erick Carrillo

February 15, 2022

Dealership Rating
Employee Rating

Amazing service ! Professional and elevated to another level of car buying ! Professional and with a great sense of urgency More

by MARK.INIGUEZ.78
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Iniguez , Misael Iniguez

February 12, 2022

Dealership Rating
Employee Rating

This dealer was great. I had a great experience with them. They definitely made me feel much more important than I actually am.. More

by JOSHUALEEPALMER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Iniguez, Jerry Pagliassotti , Erick Carrillo, Dave Swayne

January 16, 2022

Dealership Rating
Employee Rating

I am very pleased by my experience with this dealership. They made buying a car very easy and treated me professionally. More

by JOSHUALEEPALMER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Iniguez , Misael Iniguez

November 21, 2021

Dealership Rating
Employee Rating

Purchased a $55K car and found out that horn didn't work. And then they didn't send a check to my bank to payoff my trade-in loan for almost 3 weeks and didn't return my calls until I threatened them with po More

by Alisa
Customer Service
Friendliness
Price
Recommend Dealer
No