Erik Agnew
Erik Agnew at NYE Chrysler Dodge Jeep Ram

Erik Agnew

Service Manager

NYE Chrysler Dodge Jeep Ram

1553 Upper Lenox Ave
Oneida, NY 13421

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4.4
36 Reviews
4.4

36 Reviews

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36 Reviews of Erik Agnew

June 04, 2025

Dealership Rating
Employee Rating

Brought my vehicle in for an appointment, over 14 days there I finally got it back. I have no idea why it took so long. It has a warranty on it, so after contacting Mopar directly, it seemed that it start More

by inter9mm
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Recommend Dealer
No

Other Employees Tagged: Eric Glenn, Mike Memery

May 30, 2025

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Very nice service department. My only complaint is the truck is brand new and while they were repairing it l was not able to get a courtesy car to drive for the 3 days.Not sure my More

by bennyeggers
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eric Glenn, Mike Memery

May 25, 2025

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Employee Rating

Couldn’t find why my jeep was shutting off, even though it happened to Eric when he pulled it in… More

by mulyedesigns
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Recommend Dealer
No

May 20, 2025

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They do exceptional work and are kind, honest, and efficient, would recommend to all with a vehicle that they sell. More

by bartchwoman
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Recommend Dealer
Yes

Other Employees Tagged: Eric Glenn , Jennifer Olmsted

May 03, 2025

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Knowledgeable staff, clean, respectful, will recommended this dealership for service to friends and family always More

by jennifero1229
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eric Glenn , Jennifer Olmsted

May 08, 2025

NYE Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 27, 2025

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Employee Rating

tried to take us for $700 plus dollars for an issue that was clearly a warranty issue. and yes they did work on this vehicle twice. The tool that caused the problem was left by them. We will never go to More

by jcardin3
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Eric Glenn , Jennifer Olmsted

May 08, 2025

NYE Chrysler Dodge Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialcdjr@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 25, 2025

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The service department was very professional, knowledgeable and courteous of my time. The staff went above and beyond . More

by HEATHERM
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mike Memery

April 02, 2025

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Took 3 visits to find the problem, and only after speaking with the Service Manager. More

by david.p.burgess
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Recommend Dealer
Yes

Other Employees Tagged: Eric Glenn, Nancy Metrick , Jennifer Olmsted

Apr 11, 2025

NYE Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

March 31, 2025

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Employee Rating

They got me in quick and took great care of my vehicle with great customer service. Very polite. More

by wyattstreeter599
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Glenn, Mike Memery , Jennifer Olmsted

Apr 11, 2025

NYE Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 31, 2025

Dealership Rating
Employee Rating

Used express lane, got me in quickly with excellent service and helped me change filters that needed to be changed. More

by ndnbear12
Service Price Transparency
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Recommend Dealer
Yes
Apr 11, 2025

NYE Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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