Erich Beasley | Page 10

Erich did a super job. best car experience I have ever had. total experience from sales to finance to comceirge did a fine job. joe drago put a nice extra touch on the experience. people very customer friendly. total experience from sales to finance to comceirge did a fine job. joe drago put a nice extra touch on the experience. people very customer friendly. outstanding dealership which is well run More

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Why didn't I just start at this dealership... First off let me give everyone some background information. As a former military combat veteran, and proud new father of my first-born son, I wa First off let me give everyone some background information. As a former military combat veteran, and proud new father of my first-born son, I was in the market to trade in my first real sports car, a 2013 Chevrolet Camaro 2SS 1LE, for a more practical and “newborn friendly” vehicle. After coming across the review of the Mercedes-Benz GLC 300 as one of the top-rated SUV’s by Consumer Reports, and taking one for a test drive at my local Mercedes-Benz dealership, I decided to look for the best “bang for my buck” and started the search for a Certified Pre-owned within a 100 mile radius of my home in the Clear Lake area. My wife had taken off work for a couple months for the birth of our son, so I knew I had a little extra time to conduct a more comprehensive search. Over the next few weeks I visited multiple different Mercedes-Benz dealerships throughout the Houston area, and talked with countless salesmen (on the phone, in person, and via e-mail). In all honesty, I wish I would have started with the Mercedes-Benz of The Woodlands. I suppose I did not visit all the Mercedes-Benz dealerships in the Houston area, but of the ones I did visit I can honestly say this dealership was by far the best. Besides the typical back and forth on my trade-in I can say this was one of the best car buying experiences I have ever had. The original salesman I had talked to the day before unfortunately was on his day off whenever I wanted to come look at this 2017 Mercedes-Benz GLC 300, but within an hour or so I received a call back from his sales manager, and was reassigned to another salesman, Kriss Arbury. Kriss called me directly and told me he was going to take over, and set up my appointment time for 1730. At the time, I was on the way to another dealership to look at another GLC 300. Being that the Mercedes-Benz of The Woodlands was over an hour away from my house, I figured it could not hurt to stop at a few other dealerships along the way and check out everyone else’s inventory in person before I made my final decision. Primarily I was doing all my searching using the Mercedes-Benz Certified Pre-Owned website’s search engine, and I was hesitant about the Mercedes-Benz of The Woodlands dealership for two main reasons: 1. The distance, and 2. Their prices seemed to be a little higher than some of the other dealership’s comparable vehicles. Like I said previously I wish I would have just bypassed all those other dealerships and drove straight to the Mercedes-Benz of The Woodlands first. Yes, their prices were a little bit higher than some of the other dealerships, but the quality of their vehicles were well worth the difference in cost. They had a few GLC 300’s I wanted to compare, and since I was going to be stressed for time, because the dealership’s closing time was 1900, I asked Kriss if it would be possible for him to park all the vehicles I was interested in side by side to expedite the decision-making process. I was pleasantly surprised to see all the vehicles I’d requested parked right next to one another as soon as I pulled into their parking lot. Aesthetically this is a very beautiful dealership, with a more modern feel and contemporary styling throughout. But now down to the main details. My salesman, Kriss Arbury did an awesome job of working with me. He was up front, honest, personable, and came across as a good person. He gave me an extensive tour of their facility, which included a relaxing waiting room where you can watch your vehicle being taken care of, washed (since they give free car washes on site), or any other maintenance needed. Not to mention the free to use massage chairs, ice cream bar, and drink bar. I was introduced to multiple people who work there in various capacities, and was amazed at how everyone treated me more like a family member rather than just another customer. If fact, I had an extended conversation with their designated AMG Performance salesman about having to go from a sports car to an SUV because of my new son. The dealership worked with me, and eventually we came to a deal. They took a little off their asking price, and gave me a fair trade-in value on my Camaro. Also, I was impressed with Anthony Cruz, their Product Specialist, who spent at least a solid 30-45 minutes going over all the features of my new 2017 Mercedes-Benz GLC 300 even though I was there way past their closing time. He even offered to drive an hour down to my house to program my garage door opener for me, which I thought was a little unnecessary, and told him I’d be able to figure it out on my own. My salesman, Kriss Arbury, also stayed over 90 minutes past their closing time, and made sure everything was “good to go” before I left. In closing, I traded in my 2013 Chevrolet Camaro 2SS 1LE, and I felt that I received a more than fair deal on a 2017 Mercedes-Benz GLC 300 (Certified Pre-Owned). For anyone interested in buying a Mercedes-Benz in the Houston area I’d highly recommend this be the first dealership you go to. A special thanks to Texas Direct Auto who gave me a more accurate trade-in evaluation on my 2013 Chevrolet Camaro 2SS 1LE than every dealership I dealt with, which gave me the proper leverage needed to get the best possible deal. More

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Service beyond expectation I will start off by saying that I am not an easy customer. This was my first Mercedes Benz in 80 vehicles I have owned. I hVe driven mainly Porsche an I will start off by saying that I am not an easy customer. This was my first Mercedes Benz in 80 vehicles I have owned. I hVe driven mainly Porsche and Audi over the past 15 years. MBOTW have been exceptional in providing detail of the vehicle and creating a very professional and courteous ambience. My buying experience wa exceptional, and even though the spec which I preferred to order was unavailable, they went out of their way to get me the karts after I took delivery - and at a great price. Well done Erich, my sales person, and a special shoutout to the sales manager Joe and finance director Paula who both followed up with answers to my questions. In 31 years, this is the best service I have experienced!!! More

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Mercedes Benz of the Woodlands Great Experience My wife and I shopped at three Mercedes and one BMW store. MBOTW was by far the best experience and had the best inventory to choose from. I felt like My wife and I shopped at three Mercedes and one BMW store. MBOTW was by far the best experience and had the best inventory to choose from. I felt like the price we paid was very fair and have no regrets whatsoever about doing business with these people. I would definitely recommend this dealer. More

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Excellent Sales Associates Even though my sales associate was new, I felt that his manager supplemented the sale experience with his experience and helped the new associate to a Even though my sales associate was new, I felt that his manager supplemented the sale experience with his experience and helped the new associate to answer my many questions. , More

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Great Customer Service Exprience. Excellent Service. Alex went above and beyond to close the deal. Great buying experience. Alex was patient we me and showed me all the different op Excellent Service. Alex went above and beyond to close the deal. Great buying experience. Alex was patient we me and showed me all the different options. We search for vehicles based on my needs and found the perfect one for me! Thanks Alex More

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Great experience Going to the car dealership is not always fun! The exception is Mercedes Benz of the Woodlands. The employees meet you with a smile as soon as you en Going to the car dealership is not always fun! The exception is Mercedes Benz of the Woodlands. The employees meet you with a smile as soon as you enter the air conditioned enclosed garage. They then invite you to their customer lobby. Large screen TV and snacks. They even have a small shopping area. What else can you ask for? If you have to go to the dealership it is not such a chore anymore! More

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Unbelievable Customer Service I couldn't believe the customer service at Mercedes Benz of The Woodlands. Everybody was happy, engaging, and would go it of their way to make sure we I couldn't believe the customer service at Mercedes Benz of The Woodlands. Everybody was happy, engaging, and would go it of their way to make sure we were taken care of. This was my second car I have bought from this dealership and will buy my next care from them as well. More

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Exceptional Service Experience Extraordinary people providing exceptional experience - perfect outcome! I am a man of limited words that is being asked to lengthen my thoughts. Me Extraordinary people providing exceptional experience - perfect outcome! I am a man of limited words that is being asked to lengthen my thoughts. Mercedes of The Woodlands provided a concierge and premium service experience that my wife and family will never forget - our family will be lifetime customers and we will refer all our friends to this dealership! More

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It was fantastic! Eric Beasley did a fantastic job! We immediately felt comfortable dealing with Eric. He was first class from beginning to end. Our car buying experien Eric Beasley did a fantastic job! We immediately felt comfortable dealing with Eric. He was first class from beginning to end. Our car buying experience was a great one! More

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