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Erica Wells
Erica Wells at MINI of St Louis

Erica Wells

Service Advisor

MINI of St Louis

40 Sunnen Dr
Maplewood, MO 63143

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4.9
126 Reviews

Dealership Experience

1 yr

4.9

126 Reviews

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126 Reviews of Erica Wells

November 03, 2025

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Employee Rating

Everyone is nice! I just miss the way it was when Neil and Todd were working at this dealership. I feel like no one knows me and this is my 3rd or 4th mini with this l More

by Tsheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2025

MINI of St Louis responded

Thank you for being such a loyal MINI owner and for sharing your feedback with us, we truly appreciate it! We completely understand missing familiar faces. Todd is still with the company as our Service Director, overseeing both MINI of St. Louis and our BMW location, so you may still see him around from time to time. We value your continued support and look forward to seeing you next visit! :)

November 03, 2025

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Only dealer within 100 miles. Rude sales staff. They try to charge for services you don’t approve. Watch your bill closely. More

by Noneyabuzzness
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Carrie Brown, Eric Wright, Scott Thompson, Steve Pfeiffer, Joe Emerson

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Nov 04, 2025

MINI of St Louis responded

Hi, We are very sorry to hear that you were disappointed with your service appointment. Our staff is normally very friendly. We are curious what it was that you were charged for or almost charged for that you did not approve. Our normal approval process prevents this from happening. We are always striving to improve. Please contact our Service Manager, Scott Thompson, at 314-644-6464 and let him know what it was, so that we can review and prevent this from happening again. Thank you.

October 30, 2025

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Employee Rating

Erica is amazing! Regardless of the loaners being a mess (not her fault) she still showed professionalism and got me on the road in record timing. So thankful to have More

by TAB00
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustin Summers, Sam Hall

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Nov 03, 2025

MINI of St Louis responded

Thank you so much for your kind words! We’re thrilled to hear that Erica took such great care of you, she truly goes above and beyond for our guests. We’ll be sure to share your feedback with her and the team. We appreciate your patience and look forward to seeing you next time!

October 25, 2025

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Erica, the service advisor was extremely friendly and knowledgeable. Waiting room was comfortable and extra drinks and snacks were appreciated, but not used. Thank you More

by lauraevdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2025

MINI of St Louis responded

Thank you for your kind words! We’re so glad to hear Erica provided excellent service and that you enjoyed our waiting area. We appreciate you taking the time to share your experience and look forward to seeing you again!

October 21, 2025

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Exceeded my expectations in customer service. Gave a me quote for a reasonable quote for a repair, and made sure I was taken care of with a loaner without having a beg and plead for one. More

by J.Pratt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2025

MINI of St Louis responded

Thank you for sharing your experience! We’re so glad to hear our team exceeded your expectations and made the repair process smooth and stress-free. Providing fair quotes and keeping our customers comfortable with loaners when needed is what we aim for. We appreciate your trust and look forward to seeing you again!

October 20, 2025

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My fist time owing a Mini, my first service visit to Mini of St Louis, the staff and service was excellent and will continue to have my Mini service at Mini of St Louis. More

by Little Louie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2025

MINI of St Louis responded

Thank you for sharing your experience and for trusting MINI of St. Louis with your first MINI! We’re thrilled to hear your first service visit went so well. Welcome to the MINI family, we look forward to taking great care of you and your MINI for years to come! :)

October 16, 2025

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I am extremely happy I bought a Mini, I love the maintenance plan, and I can not speak highly enough the Service Department. More

by carrielh05
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Recommend Dealer
Yes

Other Employees Tagged: Steve Pfeiffer

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Oct 16, 2025

MINI of St Louis responded

We’re thrilled to hear how much you love your MINI and that our Service Department has made such a great impression! Thank you for sharing your experience, we truly appreciate your kind words and your trust in our team. :)

October 14, 2025

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I always recieve top notch service from Mini of St. Louis. I LOVE my car and I love this dealership. I will ALWAYS drive a Mini. ❤️ More

by zzzhall
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Hall

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Oct 14, 2025

MINI of St Louis responded

Thank you so much for your loyalty and kind words! We love hearing how much you enjoy your MINI and truly appreciate your continued trust in our team. We look forward to keeping you motoring happily for many miles to come!

October 11, 2025

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Employee Rating

Friendly professional efficient. I enjoy my visits to Mini and appreciate the care they take when looking after my own mini More

by neil tumber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2025

MINI of St Louis responded

Thank you for your kind words! We're happy to hear you enjoy your visits and trust our team to take great care of your MINI. We look forward to seeing you again soon!

October 09, 2025

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Always excellent, great group of people to work with. I like the loaner option. Like the video of the service inspection. More

by Jazzman
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2025

MINI of St Louis responded

Thank you for your review! We’re so glad you enjoy working with our team and appreciate the loaner program and service inspection videos. We look forward to seeing you again next time!

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