Eric Wright

My wife’s and my experience with mini of St. Louis has been very poor. The salesmen did not want her to buy the John copper works model was, the start to poor experience. The first time Louis has been very poor. The salesmen did not want her to buy the John copper works model was, the start to poor experience. The first time she brought it in for an oil change they didn’t want her to get the oil changed. They said it was too soon. She had to say my husband wants it changed. So then it was ok then. Same thing happened the Next visit. Had tires replaced tech cleaned wheel off with brake cleaner didn’t wipe it off it stained the wheel finish. This visit. Wanted oil changed and coolant changed. They refused to change the coolant. Said it was lifetime coolant and Mini does not approve it. We own the car not BMW Mini. I own multiple vehicles with 200k miles and 20 plus years old. The extended service intervals cause Premature failures, causing you to buy a new car. Plus when she calls to make the appointment and brings the car in. They don’t call her to the cashier counter they call my name. I used to work in the service department of many dealerships. The service advisor would go to the waiting area get the person who brought the vehicle in and take them to the cashier and explain the bill to them and make sure they where satisfied with the service they received. The dealerships I worked at where lower end brands. Mini’s are neat cars. They are the one and only Mini dealer in St. Louis and is poor in our opinion. We are stuck with them. it’s not like most other brands where there is other dealers in town. Disappointed with the overall experience More

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Prompt service, friendly and very helpful. Service helped me better understand my Sirius subscription and better ways to interact with that streaming service. Service helped me better understand my Sirius subscription and better ways to interact with that streaming service. More

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The process of buying a Mini was low stress and very enjoyable. Car was prices right. Paperwork was a breeze. Well done! enjoyable. Car was prices right. Paperwork was a breeze. Well done! More

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On 2/20/23 I purchased a brand new 2023 Mini Convertible S from my outstanding salesman Mark Conn. He gave me a great deal and is the nicest most competent person you could ever meet. Great experience. S from my outstanding salesman Mark Conn. He gave me a great deal and is the nicest most competent person you could ever meet. Great experience. More

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The easiest and most thoughtful car buying experience I have had. Ordered my car and was followed up with regularly with progress reports. It was delivered when expected without a problem. Delivery process have had. Ordered my car and was followed up with regularly with progress reports. It was delivered when expected without a problem. Delivery process was smooth and efficient. Very pleased. More

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I am hoping to continue to afford the beautiful car that is highly rated. Customer svc is phenomenal! Nothing can be done better regarding service. is highly rated. Customer svc is phenomenal! Nothing can be done better regarding service. More

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Red carpet service. Each time. Every time. Always treated like family. They go above and beyond and exceed all expectations. We will never take the ur MINIs anywhere else. like family. They go above and beyond and exceed all expectations. We will never take the ur MINIs anywhere else. More

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Absolute best service! Dave, Dan and Todd by far make MINI the BEST service department I’ve ever been too! Thank you for all that you do for my MINI! Dave, Dan and Todd by far make MINI the BEST service department I’ve ever been too! Thank you for all that you do for my MINI! More

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bad and dishonest service Their parts department sold me the wrong part, then service department installed the wrong part. They refused to correct the problem. I called them ti Their parts department sold me the wrong part, then service department installed the wrong part. They refused to correct the problem. I called them time and time again and they never returned my calls. Their answer is I have to buy the right part and have them install again. I had the BCM hanging down inside the car that had to be replaced and then programed. Their tech reinstalled the BCM inside the car and then removed the ECM under the hood, and programed it. On top of doing the wrong part it took them 3 days to do it. (they said it would take 20 min) More

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Awesome Experience By far the best experience I have ever had in buying a car!!! The knowledge of Mini team was wonderful from the sales person, office manager, sales m By far the best experience I have ever had in buying a car!!! The knowledge of Mini team was wonderful from the sales person, office manager, sales manager and even the online person I placed my order with!!!!! Needless to say the car is AWESOME also!!! Thanks for everything More

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