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Eric Hernandez
Eric Hernandez at City Limits Nissan
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Eric Hernandez

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.5
14 Reviews
4.5

14 Reviews

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14 Reviews of Eric Hernandez

March 03, 2025

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Employee Rating

Seems like this location’s service went down after South Austin Nissan sold the dealership to City Limits Nissan. Service website is not friendly & allow scheduling certain details. On my last visit-I ask More

by DEANNAPERSYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 03, 2025

City Limits Nissan responded

We greatly appreciate your feedback and want to thank you for bringing this to our attention. We strive to provide top notch service to every guest, every time and falling short of that is disappointing. We will use your comments to refine our efforts and ensure a better visit going forward. I am unable to find your profile in our system, so if you would please reach out to us at 512-444-1400 at your convenience we'd love to get more information. Thanks again and have a great week! Jason Laguna General Manager

February 28, 2025

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Employee Rating

Jay and Johnny from Service was awesome. Worked with me on pricing. I'm a satisfied customer for life More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jayden Scott, Jay Carlos, Kendra Downey, John Torres

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Feb 28, 2025

City Limits Nissan responded

We are so glad to hear that the Service team took great care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Jason Laguna General Manager

February 26, 2025

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I was updated in a timely manner. If I had questions later on, they thoroughly explained and addressed my concerns. More

by JASMINEDELEON0723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2025

City Limits Nissan responded

I am glad to hear that you had a good visit with us, we appreciate your feedback and look forward to providing you with many more happy miles! Thank you, Jason Laguna General Manager

February 03, 2025

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Employee Rating

Very proffessional and friendly likeable staff . did a good job and cared about doing service excellent job More

by CADENAJUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jayden Scott, Jay Carlos, Kendra Downey, John Torres , Andrew "Buzz" Buzzerd

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Feb 03, 2025

City Limits Nissan responded

Thank you so much for your feedback, we appreciate it and I'm glad to hear your visit with us was excellent! We hope to provide you with many more happy miles, thanks again and have a great day! Jason Laguna General Manager

February 03, 2025

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Employee Rating

Not 5 stars because they did not tell me my battery was old and should be replaced. I found that out a week later when my car had to be jumped. That’s a miss. It should have been checked during the rout More

by Annesch57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

City Limits Nissan responded

I am so sorry to hear that we did not make you aware of your battery issues and will be sure to bring this information to the team so that we can refine our efforts going forward. Thank you so much for your invaluable feedback, we appreciate it and hope you have a fantastic week! Thank you, Jason Laguna General Manager

February 01, 2025

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Kendra, is a wonderful addition to Austin family! She was very attentive to my needs. She is a genuine good hearted woman. More

by WENDEL.BARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jayden Scott, Jay Carlos, Kendra Downey , Andrew "Buzz" Buzzerd, Kameron Chenier

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Feb 01, 2025

City Limits Nissan responded

I am so glad to hear that you had a great visit with us, we appreciate your feedback and look forward to providing you with many more happy miles! Thanks again and have a great weekend! Jason Laguna General Manager

January 25, 2025

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Employee Rating

No, this requirement is why I do not respond in a more timely manner. Please stop More

by KATHY_BOYD
Recommend Dealer
Yes
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Jan 27, 2025

City Limits Nissan responded

Hi, thank you for taking the time to leave us your honest feedback. If you'd be willing to provide more feedback, please reach out to us at (737) 701-5449 so we can assist you further.

January 20, 2025

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Excellent service and very nice people. I would highly recommend this location to my friends. More

by SEGURAIM2014@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

City Limits Nissan responded

I'm glad to hear the Service team took great care of you, and we appreciate that you took the time to tell us about it! We are grateful for the opportunity to earn your business and look forward to providing you with many more happy miles! Thank you, Jason Laguna General Manager

January 19, 2025

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Employee Rating

I had wheel and tire protection purchased as part of my lease, but i was mislead by the people saying i dont and made me paid the entire amount. So bad! More

by Harsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stevorn Richards, Jayden Scott , Andrew "Buzz" Buzzerd

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Jan 20, 2025

City Limits Nissan responded

Thank you for taking the time to provide us with this feedback, we appreciate it and are looking into this information presently. Please reach out to us at 512-444-1400 at your convenience so that we might get some additional information and work towards a resolution! Thank you, Jason Laguna General Manager

January 18, 2025

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Employee Rating

Didn’t worry about anything when my car was being serviced. Service was very good, also quick More

by MAMODLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 18, 2025

City Limits Nissan responded

I am glad to hear the Service team took great care of you, we appreciate your feedback and the opportunity to earn your business! Thanks again, and have a great weekend! Jason Laguna General Manager

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