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Eric Hernandez
Eric Hernandez at City Limits Nissan

Eric Hernandez

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.5
29 Reviews
4.5

29 Reviews

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29 Reviews of Eric Hernandez

June 01, 2025

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Employee Rating

The staff is very friendly and they try to solve any problem with the vehicle. More

by misybor
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willis Prieto

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Jun 02, 2025

City Limits Nissan responded

We are happy to hear you had a great visit with us and we appreciate you taking the time to tell us about it! We're here to answer any questions you may have to please reach out if you need us, and have a great week! Thank you, Jason Laguna General Manager

Jun 04, 2025

City Limits Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at City Limits Nissan. We hope you have a great day!

June 01, 2025

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It was fine everything got fixed this time and no additional problems happened this time. More

by GALAMATA99
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 02, 2025

City Limits Nissan responded

We are glad to hear you had a good visit with the Service team, and we look forward to providing you with many more happy miles! Thank you for your feedback and we look forward to your next visit with us! Thank you, Jason Laguna General Manager

Jun 04, 2025

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

May 29, 2025

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I do not like this new Service Review format. It's another account and password that I have to keep up with...which I probably will not. Daniel Sanchez is outstanding and always performs at a 1 More

by BILLKASZA
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez

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May 29, 2025

City Limits Nissan responded

Thank you for taking the time to leave us your feedback, we appreciate you and will be sure to pass your comments along to the team! Have a great weekend! Thank you, Jason Laguna General Manager

May 25, 2025

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Gave daughter a timeline to complete headlight repair. At the end of that timeline is when she was notified that the parts were not onsite and had to be ordered. She had paid before being notified the se More

by G_RINGERFREEDOM
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 26, 2025

City Limits Nissan responded

I am sorry to hear that we were unable to complete your repair at the time of your appointment. If you are willing to provide us with additional information, we would like the opportunity to turn your experience around! Please reach out at 512-444-1400 at your convenience so that we might work towards a resolution with you. Thanks again for your feedback, and we hope to hear from you soon! Thank you, Jason Laguna General Manager

May 18, 2025

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Everything went well. I am appreciative that Nissan picked up the cost of a rental car when my vehicle was being worked. More

by SAGOMEZ4
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Recommend Dealer
Yes
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May 19, 2025

City Limits Nissan responded

Thank you for taking a moment to tell us about your recent visit, we appreciate your feedback and look forward to being of service to you again! Thank you, Jason Laguna General Manager

May 20, 2025

City Limits Nissan responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

May 17, 2025

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Very good experience, very nice waiting area, friendly staff. I will go again for service. Thank you very much. More

by abeeromar76
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Kendra Downey

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May 17, 2025

City Limits Nissan responded

We are happy to hear you had a pleasant Service visit with us, thank you for taking the time to leave us a review and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

May 15, 2025

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Just a small problem with miscommunication . Had to threaten to leave sale before worked out. Treated food by John and FeFe. More

by robertdspear7
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jason Laguna, Afnan Jamhour, Daniel Sanchez, Jay Carlos, Kendra Downey, John Torres, Miguel Vega-Centeno, Jacob Moreno

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May 17, 2025

City Limits Nissan responded

Thank you for your review and for the opportunity to earn your business, I am sorry for any miscommunication and appreciate you bringing it to our attention. We are glad to be able to welcome you to the City Limits Nissan family and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

May 18, 2025

City Limits Nissan responded

We're happy you found our staff to be supportive during your experience here at City Limits Nissan and we appreciate the opportunity to earn your business. If you're ever in need of assistance, please let us know! Thank you again and have a great weekend! Chenin Buck Owner Loyalty Manager

April 26, 2025

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careless technical service - The service guy asked for chargeable tire balance but ended up just bump "THREE" of the tires up to ~37psi, and kept the rear-left one ~30 which will kill the car balance. Can More

by ben.su
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Recommend Dealer
No
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Apr 26, 2025

City Limits Nissan responded

Thank you for taking the time to leave us your feedback. We did experience a technical issue with the wheel balance machine which we were unable to catch before delivery as it does not update in real-time, and we do apologize for the inconvenience. Our machine was recalibrated and the issue was corrected as soon as we were aware of the malfunction. All work was double checked by our shop foreman and as a result of the error we have credited you a with a free oil change and tire rotation for your next visit with us. Thank you for your understanding, and have a great weekend! Thank you, Jason Laguna General Manager

Apr 26, 2025

City Limits Nissan responded

Yes, all of our technicians are fully certified! We use a machine to air up tires and that machine was giving us an incorrect reading, which is why one of your tires was not filled properly initially. If you have any additional questions or concerns, please call us at 512-444-1400 at your convenience and we would be happy to address them. Thank you again and we hope to be of service to you in the future! Thank you, Jason Laguna General Manager

Apr 26, 2025

ben.su responded

You didn't get my point correctly. Pumping the tires up was operated by your technician, he literally miss pumping one of my tires before I left. Please reconfirm if the technician who worked on my car is a qualified technician.

Apr 26, 2025

ben.su responded

Also - does that mean you charge me with that not well-calibrate machine?? why I pay for that incorrect service?

Apr 26, 2025

ben.su responded

Thanks - I will try to verify what you said with your technician in Japan. Again - a random person like me can easily find the tire pressure is not right, but your qualified technician and not well-calibrated machine can't..., you really need to take a serious eye on your team as a GM, especially just a fundamental job like "air the tire"... Have a nice weekend, thanks again.

April 09, 2025

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Employee Rating

Eric was very helpful and professional. He made sure that I was taken care of even though he was going to be out on the day that I got my work done. More

by kconn2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 10, 2025

City Limits Nissan responded

We are so happy to hear the service team took great care of you and your vehicle, and appreciate that you took the time to tell us about it! If you need anything at all, please don't hesitate to reach out. Thanks again and have a great week! Jason Laguna General Manager

March 31, 2025

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Customer service is great. Love the communication via email and text and phone!Everyone was great More

by torresm_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kendra Downey

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Mar 31, 2025

City Limits Nissan responded

We're so happy to hear you had a great visit with our Service team, and appreciate you taking the time out of your day to share with us! If you need anything at all, please contact us at 512-444-1400 and we'd be happy to help! Thank you, Jason Laguna General Manager

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