Eric Diaz

Dear Mr. Diaz, Thank you for taking the time to respond to my review. While I appreciate your acknowledgment of my concerns, I must correct several inaccur Diaz, Thank you for taking the time to respond to my review. While I appreciate your acknowledgment of my concerns, I must correct several inaccuracies and refocus on the critical issue at hand: the safety of my family was directly compromised by actions taken by your service department. The issue began with your department taking all four of our metal custom Acura valve stem caps, valued at only $40. After I reported this issue, your employee replaced them with cheap aftermarket metal caps. Worse, these caps were intentionally over-tightened using adhesive and tools, including what appears to be pliers and a wrench, leaving evident clamp marks on the valve stems. The damage was so severe that the caps could not be removed without fully replacing the valve stems, sensors, and associated components at another dealership. This intentional or grossly negligent act caused significant expense and inconvenience to restore our vehicle to a safe condition. Ultimately, the damage required my vehicle to be towed to a dealership in NYC for emergency repairs. This not only disrupted our travel plans but, more importantly, placed my family in an unsafe situation while navigating NYC traffic. This is not merely a customer service issue—it is a serious matter of safety and accountability. Your reference to a conversation about a vendor and misplaced valve stem caps is irrelevant to the actual issue. This was not a minor or procedural oversight; it was a deliberate or negligent practice that resulted in irreparable damage and directly jeopardized my family’s safety. Additionally, I was contacted by Jonathan on his personal device after this stealing incident, urging me not to leave a review. This unprofessional action raises further concerns about the dealership’s commitment to transparency and addressing legitimate customer complaints. Frankly, the fact that we are even discussing this is outrageous and a clear waste of time. We hope this situation serves as a lesson to improve your practices, and we sincerely wish you, your employees, and your customers success in the future. Sincerely, David Medeiros More

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"I am beyond outraged by my experience at Acura of Berlin. Not only did I encounter deeply concerning behavior from Jonathan, who contacted me via his personal device to beg me not to leave a review, Berlin. Not only did I encounter deeply concerning behavior from Jonathan, who contacted me via his personal device to beg me not to leave a review, but I also have reason to believe that the service department intentionally damaged my vehicle, endangering my family’s safety. This is not just unprofessional – it is reckless, unethical, and potentially criminal. The fact that this dealership allows such behavior to go unchecked raises serious legal and ethical questions. The general manager’s complete failure to exercise proper oversight has not only compromised the integrity of this dealership but has also put innocent customers at risk. My family’s safety should never be jeopardized due to a dealership's negligence or malicious actions. I am currently exploring all legal avenues to ensure this matter is thoroughly investigated and that accountability is enforced. I strongly urge anyone considering Acura of Berlin to think twice and consider the risks involved. This dealership needs immediate, sweeping changes in leadership and ethics, or it should face the full consequences for its blatant disregard for customer safety and trust." More

by David Medeiros Verified Customer Verified Customer

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Brandon, Jim & Claudia were extremely helpful with my car buying process. I will recommend anyone in the market for a vehicle , to go to Acura of Berlin. Excellent customer service. buying process. I will recommend anyone in the market for a vehicle , to go to Acura of Berlin. Excellent customer service. More

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I have nothing but great things to say about both Claudia and the Acura of Berlin dealership! Claudia was fantastic! and the Acura of Berlin dealership! Claudia was fantastic! More

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Claudia is amazing. Great customer service she went above and beyond to make sure I was comfortable with my decisions. No pressure. Eric is one of the best G.M.you’ll me Great customer service she went above and beyond to make sure I was comfortable with my decisions. No pressure. Eric is one of the best G.M.you’ll meet Great Energy very welcoming to his dealer and will go above and beyond to make sure the customer is happy I will highly recommend Berlin Acura More

by LEXDIAMOND27 Verified Customer Verified Customer

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Acura of Berlin is hands down the best dealership in the area. It's a professional, clean, welcoming and low-pressure environment. I have purchased two vehicles from this dealership within a year. I recomme area. It's a professional, clean, welcoming and low-pressure environment. I have purchased two vehicles from this dealership within a year. I recommended a friend to check them out and he drove out with a new ZDX Type S! Eric Diaz, the GM, is a personable and respectable individual. He ensures the customer's utmost satisfaction. Keith Davis in the service department is helpful and reassuring. He kept me informed on each step of a battery issue I was having. He then followed up to make sure all of my needs were met. I highly recommend Acura of Berlin. More

by VEGALEX1 Verified Customer Verified Customer

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Bought my first Acura ZDX from here and was so happy with how seamless the experience was! Love it. how seamless the experience was! Love it. More

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Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience out, offers, courtesy vehicle, car wash and vacuum and most of all great experience More

by JOSEGUZMAN1982 Verified Customer Verified Customer

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Let me say this is by far the easiest no pressure car buying experience I have ever had. The entire team at this dealership is fantastic. From the Gm Eric to the finance manager Tom and our sales rep Jim buying experience I have ever had. The entire team at this dealership is fantastic. From the Gm Eric to the finance manager Tom and our sales rep Jim. No one pushed anything additional, just provided the information and options. This is what every dealer should be like. If you are in the market for an Acura tgis is the place to go More

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The staff is very attentive and courteous. I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a I am a repeat client. They make sure that I get a vehicle that fits my needs and my budget. They make what is typically a stressful situation into a pleasurable experience. More

by CCARLOZZI Verified Customer Verified Customer

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