Eric Bates is one of the worst customer care people you
have, He has a terrible attitude. Rachel, on the other hand is absolutely awesome. If Andy Cartwright is who I think he is, he was awesome and got
have, He has a terrible attitude. Rachel, on the other hand is absolutely awesome. If Andy Cartwright is who I think he is, he was awesome and got things taken care of for me.
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by imountaind
Verified Customer
Verified Customer
Service Price Transparency
Oct 18, 2026 -
Alpine Buick GMC South responded
Knowing Rachel and Andy made the service on your GMC Acadia run smoothly means a lot to our service department. We’re sorry your interaction with Eric fell short of that level of care.
Eric Bates was a great service advisor!
! Professional and always kept me updated on the status of my vehicle!! Keep up the good work!! 🙂
! Professional and always kept me updated on the status of my vehicle!! Keep up the good work!! 🙂
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by volleyballstar818
Service Price Transparency
Oct 17, 2026 -
Alpine Buick GMC South responded
Knowing that Eric kept you informed during the service on your Chevrolet Equinox means a lot to our service team. We’re proud to earn your five-star rating and kind words.
Great experience, fast and efficient.
Eric Bates was more than cordial. He answered any questions that I had and they were prompt with the work.
Eric Bates was more than cordial. He answered any questions that I had and they were prompt with the work.
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by Johnbenton6
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Bates
Oct 14, 2026 -
Alpine Buick GMC South responded
Your note about Eric’s cordial approach and prompt service on your GMC Sierra 1500 reflects our commitment to clear communication and efficiency. Knowing you found our work fast and efficient means a lot to our service department.
Timely and efficient service provided.
Thorough servicing and inspection revealed the need to change filters despite life meters indicating life remaining. Eric brought the filters out
Thorough servicing and inspection revealed the need to change filters despite life meters indicating life remaining. Eric brought the filters out to me to show me. Thats good customer service.
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by Russellmeyer681
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2026 -
Alpine Buick GMC South responded
Our service department is pleased we could deliver timely and thorough maintenance on your GMC Sierra 1500. We’re glad Eric walked you through the filter inspection and helped clarify why replacement was needed. Hearing that you consider this quality customer service means a lot to our team.
The service was fast and efficient, I will be bringing my
vehicle back in to be serviced by Eric ??
vehicle back in to be serviced by Eric ??
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by cesha1978
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Bates
Oct 12, 2026 -
Alpine Buick GMC South responded
Knowing you found our service swift and thorough means a lot to our service team. We’re pleased Eric could provide attentive care for your Kia Telluride. We look forward to welcoming you back for your next service.
The service was fast and efficient, I will be bringing my
vehicle back in to be serviced by Eric ??
vehicle back in to be serviced by Eric ??
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by cesha1978
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Bates
Oct 12, 2026 -
Alpine Buick GMC South responded
Fast, efficient service on your Kia Telluride is a key priority for our service department. Hearing you’ll return to Eric means a lot to our team.
Fast service.
Friendly and knowledgeable. Clean environment and trust that they do a good job every time.
Friendly and knowledgeable. Clean environment and trust that they do a good job every time.
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by deppe.liz
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2026 -
Alpine Buick GMC South responded
Knowing that you consistently experience fast, knowledgeable service in a clean environment and that you trust us every time means a lot to our service team. We’re honored to be your go-to choice for service on your Buick Envision.
Friendly staff, good communication and prompt service
provided. Shuttle ride was very convenient as well
provided. Shuttle ride was very convenient as well
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by rme4499
Verified Customer
Verified Customer
Sep 18, 2026 -
Alpine Buick GMC South responded
Your mention of clear communication and prompt service reflects how our sales team supports every customer. We’re glad our shuttle ride added extra convenience to your GMC Terrain purchase. Your kind words and five-star rating mean a lot to our team.
A bit unorganized.
.. some communication issues Sales needs to communicate better with service No thanks
.. some communication issues Sales needs to communicate better with service No thanks
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by stephengygi
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Bates
Sep 21, 2026 -
Alpine Buick GMC South responded
Thank you for your feedback. We apologize for the communication challenges you experienced and understand your concerns. Your comments regarding coordination between our sales and service teams will be shared with management for review and improvement.
Fast.
Friendly. Courteous. Always helpful. Knows my vehicles. Very fast. Always great in keeping communication acurate and up to date.
Friendly. Courteous. Always helpful. Knows my vehicles. Very fast. Always great in keeping communication acurate and up to date.
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by sambo49
Verified Customer
Verified Customer
Other Employees Tagged:
Eric Bates
Sep 10, 2026 -
Alpine Buick GMC South responded
Your feedback on our quick, friendly service and timely, accurate updates really highlights how we work to keep you informed. Knowing that our familiarity with your GMC Sierra 1500 and clear communication made a positive impact is rewarding. Your kind words and five-star rating mean a lot to our service team.
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