Eric Bates

This was our third GMC to purchase from Scott at Alpine. Great customer service! The service department has always been responsive and takes care of any issues. Great customer service! The service department has always been responsive and takes care of any issues. More

by fsalvato1 Verified Customer Verified Customer

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The staff was courteous and knowledgeable with my trucks needs. I’m always happy with this dealerships services. needs. I’m always happy with this dealerships services. More

by Jim Verified Customer Verified Customer

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Excellent service. But the truck keeps loosing settings and the EMC replacement may still be causing issues. But the truck keeps loosing settings and the EMC replacement may still be causing issues. More

by blw1762 Verified Customer Verified Customer

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Mr Bates has always been a great service manager for me. Knowing what is going on with my vehicle and letting me know. Thanks. Knowing what is going on with my vehicle and letting me know. Thanks. More

by cjdaniel09 Verified Customer Verified Customer

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Seemingly efficient with service. Greatly appreciate loaner for the day while work was being done. Greatly appreciate loaner for the day while work was being done. More

by dajskent Verified Customer Verified Customer

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Eric and the fleet manager are always extremely professional. They are the only reason why I keep coming back. professional. They are the only reason why I keep coming back. More

by xxjuggernaut73xx Verified Customer Verified Customer

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The dealership was friendly and clean. They kept me updated on where my truck was in its service. They kept me updated on where my truck was in its service. More

by robin Verified Customer Verified Customer

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Always had good service at Alpine and Eric Bates has been our Service writer and has always been great. Very much appreciate him! our Service writer and has always been great. Very much appreciate him! More

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Great service. I appreciate the professionalism and prompt service I received. My service provider ensured all my questions were answered. I appreciate the professionalism and prompt service I received. My service provider ensured all my questions were answered. More

by leroy.hinton1 Verified Customer Verified Customer

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I’m not a heavy review guy when it comes to service because I recognize people are human and they make mistakes. However when it comes to integrity and honesty that’s where I draw the line with my inco because I recognize people are human and they make mistakes. However when it comes to integrity and honesty that’s where I draw the line with my income. I dropped off my truck for service and made clear on the phone when scheduling that “it is either the fuel or air filter that needs replacing the code on the dash is the one to replace.” I then also said this in person to the gentlemen when I dropped off the truck in person. He told his service advisor Eric bates that I never said it was one filter or the other. I would have been fine with a man, saying he made a mistake and forgot to relay that message to the team, I am not okay with him being dishonest about it. I have bought 180k worth of trucks from this company and will not be returning for business since they bill you for services you don’t need or did not ask for. Be careful they don’t charge you for more than you need here. I’ll be taking my hard earned money to a different shop. GM responded to my review but has not replied to my email or reached out. More

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