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Elizabeth Ornelas
Elizabeth Ornelas at Diamond Chevrolet of San Bernardino
Refer Me

Elizabeth Ornelas

Internet Sales

Diamond Chevrolet of San Bernardino

909 W 21st Street
San Bernardino, CA 92405

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4.5
13 Reviews

Dealership Experience

2 yrs, 7 mos

Specialties & Trainings

Internet Manager

4.5

13 Reviews

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13 Reviews of Elizabeth Ornelas

December 11, 2024

Dealership Rating
Employee Rating

Unperfesionl, bait and switch, unsatisfied. .. never coming here again and I will be sharing all my experiences online and with anyone who will listen More

by droidpcrepair
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Luis Rojas, Timothy Kubo, Duc Nguyen, Cameron Smith

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Dec 13, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand that your experience at Diamond Chevrolet of San Bernardino didn't meet your expectations. Your concerns about professionalism and the sales process are important to us. I encourage you to reach out to me directly so we can address your specific situation and work towards a resolution. Your satisfaction is important, and we value your input. Best, Israel Mora (909) 883-8833

December 04, 2024

Dealership Rating
Employee Rating

Muchas gracias por su ayuda fue bastante agradable el tramite gracias a luis y Elizabeth que me brindaron una experiencia favorable les recomiendo este dealer para su próximo vehículo More

by chavav32.sv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Rojas

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Dec 04, 2024

Diamond Chevrolet of San Bernardino responded

¡Hola! Muchas gracias por su maravillosa reseña. Nos alegra saber que su experiencia en Diamond Chevrolet of San Bernardino fue tan positiva, y que Luis y Elizabeth pudieron ayudarle de manera agradable. Agradecemos su recomendación y esperamos poder asistirle nuevamente en su próximo vehículo. ¡Hasta pronto! Best, Israel Mora (909) 883-8833

December 04, 2024

Dealership Rating
Employee Rating

Exente atención del vendedor y gran ayuda en los documentos que teníamos que firmar y lo mejor nos encontró el mejor precio posible More

by colzagua123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David De La Mancha

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Dec 04, 2024

Diamond Chevrolet of San Bernardino responded

¡Gracias por tu excelente reseña! Nos alegra mucho saber que tuviste una experiencia positiva con el vendedor en Diamond Chevrolet of San Bernardino. Nuestro objetivo es siempre ofrecer la mejor atención y ayudar en todos los aspectos del proceso. Esperamos verte nuevamente pronto y que disfrutes de tu nuevo vehículo. ¡Gracias por elegirnos! Best, Israel Mora (909) 883-8833

November 26, 2024

Dealership Rating
Employee Rating

Fast and efficient I liked how quickly they saw us and how nice they where to us More

by GONZALEZPRISCILLA082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan DeSimoni, Eddie Brady

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Nov 27, 2024

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review! We're thrilled to hear that you experienced fast and efficient service at Diamond Chevrolet of San Bernardino. Our team always strives to provide a pleasant and friendly atmosphere for our customers. We look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

November 03, 2024

Dealership Rating
Employee Rating

Friendly salesman that work with the customers on cutting a Good deal leaving the buyer satisfied and happy with a new car. They’re upfront with their deals. The price they set you get. Very honest staff. I More

by jackienunez86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan DeSimoni, Timothy Kubo, David De La Mancha, Traveon Mannings, Christian Gutierrez, Cameron Smith, Griselda Reyna, Joseph Gotti , Sean K Henderson

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Nov 05, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! I'm thrilled to hear that you had such a positive experience at Diamond Chevrolet of San Bernardino. It’s fantastic that you’re satisfied with your new 2025 Chevy Trax and the great deal you received. I appreciate your kind words about our honest and friendly staff. I look forward to seeing you again soon! Enjoy your new ride! Best, Israel Mora (909) 883-8833

October 30, 2024

Dealership Rating
Employee Rating

Nathan’s in the service department has excellent customer service and they fixed my chevy volt within days!!! More

by jonathancaldwell808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Rojas, Jason Johnson, David De La Mancha, Duc Nguyen, Eddie Brady, Eddie Rodriguez , Nathan Cooke, Sean Henderson, Evelyn Rivera

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Nov 02, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience! I'm thrilled to hear that you received excellent customer service from our service department and that your Chevy Volt was fixed promptly. At Diamond Chevrolet of San Bernardino, I strive to provide the best experience possible. I look forward to assisting you again in the future! Best, Israel Mora (909) 883-8833

August 22, 2024

Dealership Rating
Employee Rating

Awesome service! Jonathan was very helpful and knowledgeable about the trucks that were available. Helped me to feel confident in my purchase. More

by amaya1000rr
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan DeSimoni, Timothy Kubo, David De La Mancha , Leo Gutierrrez

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Aug 23, 2024

Diamond Chevrolet of San Bernardino responded

Thank you so much for your kind words! I'm thrilled to hear that Jonathan provided you with excellent service and helped you feel confident in your truck purchase. At Diamond Chevrolet of San Bernardino, I strive to ensure that our customers have a great experience. I look forward to seeing you again! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 01, 2024

Dealership Rating
Employee Rating

The dealer team and salesperson were very helpful and willing to show different cars and walk thru various options for our complex deal of trading in 2 cars and spreading across purchasing 2 cars. More

by dse.cpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Henderson

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Aug 01, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We're thrilled to hear that our team at Diamond Chevrolet of San Bernardino was able to assist you with your complex deal of trading in and purchasing two cars. It’s great to know that our efforts to provide various options were helpful to you. We appreciate your business and look forward to seeing you again for your future automotive needs! Best, Bobby Ward bward@daliaauto.com (909) 883-8833

August 01, 2024

Dealership Rating
Employee Rating

Very bad service they made me wait mor tha 3 hrs they because they didn't want to do the warranty service.😐😡😡😡 More

by solanolidia67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan DeSimoni, Timothy Kubo, David De La Mancha, Duc Nguyen, Eddie Brady, Eddie Rodriguez, Christian Gutierrez , Nathan Cooke, David Taylor

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Aug 02, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I understand that waiting can be frustrating and am disappointed to hear about this. I value your input and want to address your concerns. Please reach out to me directly so we can discuss this matter further and find a resolution. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

May 24, 2024

Dealership Rating
Employee Rating

Communications needs MAJOR improvement. Dropped calls, nonrefundable messages, nonrefundable texts. Nathan though was all over my service to replace my Auxiliary EV battery to get my smog More

by Rev GigiBannister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan DeSimoni, Karl Bomar , Nathan Cooke, Trish Wilson, Phone operators, phone system.

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May 29, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We appreciate your feedback about the communication and will work on improving in that area. Nathan is a valuable member of our team, and we are delighted to hear about your positive interaction with him. We strive to provide excellent service to all our customers and look forward to assisting you in the future. Best, Bobby Ward bward@daliaauto.com (909) 883-8833

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