Eleanor DuPaul

I don't know who Colin Bourque is but excellent service from Eleanor DePaul . I was not in for service I was buying a VW. from Eleanor DePaul . I was not in for service I was buying a VW. More

by SYBIL.HOULDING Verified Customer Verified Customer

Report | Print

Continuous issues with my CERTIFIED PREOWNED vehicle. Already had to bring it in twice for repairs; they tried to blame a PIECE OF POPCORN for somehow breaking the vent clip off underneath the seat. Popc Already had to bring it in twice for repairs; they tried to blame a PIECE OF POPCORN for somehow breaking the vent clip off underneath the seat. Popcorn that wasn’t there when the issue first started, and when it was diagnosed by the dealer the first time. Yet. When I brought in for the repair a week later, they now tried to blame a couple kernels of popcorn my daughter had spilled 2 days prior. Guess she time traveled back in time. And the popcorn somehow has enough force to break off a clip….. Now having SIGNIFICANT GPS issues. Made an appt for 1.5 weeks after it started (which was the same day the returned the car to me after the vent clip repair…. Maybe the timing is just a coincidence) and dynamic signs issues. Was told it would need a day. My ride wasn’t able to pick me up, and I have a CHILD. Oh, and this is a car I pay for…. When I called to ask about a loaner, I’m told there’s a “months long” waiting list…. Odd, since I just got a loaner without issue 2 weeks ago. Apparently I should just keep driving a car with significant location issues, or just walk from Seymour to north haven daily to bring my daughter to school, or pay for Uber/lyfts. All while still paying for the car I bought as a CERTIFIED PRE OWNED. The dynamic signs issue beeps and dings constantly. Extremely distracting and dangerous while driving. And no way to turn it off. The service manager? Great question. Completely inaccessible; never there to speak to in person or on the phone. What. A. Mess. More

by Wilbs137 Verified Customer Verified Customer

Report | Print

We went to the dealership with a couple vehicles in mind. We planned on buying something but we never thought we’d leave with the car. Eleanor was great to work with. No pressure, very patient, you can tell We planned on buying something but we never thought we’d leave with the car. Eleanor was great to work with. No pressure, very patient, you can tell she has done this for a while. Dexter the business manager was on point as well. No pressure for the extras they always try to sell you. Great recommendations, and he made quick work of the paperwork process. We will be back for another car! More

by ANDRE ASPRELLI Verified Customer Verified Customer

Report | Print

Have been going here for years. The service team have been straightforward and helpful over the years. The sales and administration team have also been really good. The service team have been straightforward and helpful over the years. The sales and administration team have also been really good. More

by WOFLEWAY Verified Customer Verified Customer

Report | Print

Executive Volkswagen of North Haven has been my go to dealership around since I bought my Tiguan a couple of years ago. I originally had an issue with my tdi Jetta and brought my car to executive instead dealership around since I bought my Tiguan a couple of years ago. I originally had an issue with my tdi Jetta and brought my car to executive instead of the other dealer I bought my car from due to bad customer service I received there. When I bought my car Skip was able to help me back then and when I was in the process of buying my Tiguan as well. Skip has helped me over the years with any mechanical issues or tuneups needed. All in all my experience with Executive has been great! Always in a timely manner, everyone is very attentive and helpful. More

by COREYCAKESSS Verified Customer Verified Customer

Report | Print

Everyone I met a and/or interacted with was very nice & welcoming. Eleanor was very kind & patient with what were probably stupid questions from me but never made me feel foolish. I would definitely recomm welcoming. Eleanor was very kind & patient with what were probably stupid questions from me but never made me feel foolish. I would definitely recommend her to anyone I know. Same with Dexter & Christopher from the service department. I had a very pleasant experience & would definitely go back to Executive VW North Haven. Thank you to all that helped me More

by casinogirl307 Verified Customer Verified Customer

Report | Print

Every time I have had work done at the north haven location I have had to return. It’s never done right the first time. This time i went for an oil change. I get half way home and all the dash lights location I have had to return. It’s never done right the first time. This time i went for an oil change. I get half way home and all the dash lights came on??? While it’s a quick fix for them when I get back there. It’s time away from work. This goes back years. My first negative experience was for a car window. Four times and still not working. Crazy. I will drive extra and go to old saybrook More

by pattywarren570 Verified Customer Verified Customer

Report | Print

Overall experience from entering the dealership to driving off with my new car was great! Would recommend Eleanor and Executive Volkswagen to anyone. driving off with my new car was great! Would recommend Eleanor and Executive Volkswagen to anyone. More

by CRISTYC1201 Verified Customer Verified Customer

Report | Print

Great place , had my service done recently the staff was great everything was done in a timely fashion I like the video they send as they check out my car great everything was done in a timely fashion I like the video they send as they check out my car More

by bozzutol Verified Customer Verified Customer

Report | Print

Have been a customer at Executive for over 20 years! Everyobe has been extremely professional and helpful from Sales, Service including the Finance Department! Can’t envision buying a vehicle from any ot Everyobe has been extremely professional and helpful from Sales, Service including the Finance Department! Can’t envision buying a vehicle from any other dealership in the future! More

by BENHG3 Verified Customer Verified Customer

Report | Print