Ekaterina Espinosa
Ekaterina Espinosa at Lester Glenn Subaru
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Ekaterina Espinosa

Service Advisor

Lester Glenn Subaru

1501 Route 37 West
Toms River, NJ 08755

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4.9
278 Reviews
4.9

278 Reviews

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278 Reviews of Ekaterina Espinosa

April 12, 2025

Dealership Rating
Employee Rating

Very pleasant n personable. Excellent at her job. Very knowledgeable about her products and can tell she’s experienced at customer service More

by wcgrassman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Apr 14, 2025

Lester Glenn Subaru responded

Hi wcgrassman, Thanks for sharing your experience! We're so glad to hear that you had a pleasant and personable experience. It’s great to know that the team member you worked with was knowledgeable and able to provide excellent customer service. We appreciate your kind words and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

April 10, 2025

Dealership Rating
Employee Rating

The staff kept me informed. Cost shared and approved before work was started. Wait was reasonable. All friendly and professional. More

by CARROLLP24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Lester Glenn Subaru responded

Hey CARROLLP24, Thanks for sharing your experience! We're glad to hear the team kept you informed and made sure the cost was clear and approved before starting the work. It’s great to know the wait was reasonable and that everyone was friendly and professional. We truly appreciate your feedback and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

April 10, 2025

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Employee Rating

This is the best dealership I have ever been to. Everybody is very nice. No pressure my sales person. Anthony was the best. He was very kind and helpful and funny. He’s a real asset to the dealershi More

by JULIABREGENZER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 11, 2025

Lester Glenn Subaru responded

Hey JULIABREGENZER, Thanks for sharing your experience! It’s awesome to hear that Anthony made such a positive impression—kind, helpful, and funny is a winning combo! We’re so glad you felt comfortable and never pressured. We truly appreciate your kind words and are honored to be your favorite dealership! Happy Driving, The Lester Glenn Subaru Team

April 09, 2025

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Very efficient and friendly staff. I have always had a good experience with this dealership. More

by jeanwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2025

Lester Glenn Subaru responded

Hey jeanwolf, Thanks for sharing your experience! We're thrilled to hear that you've consistently had great experiences with us. Our team works hard to make sure every visit is efficient and friendly, and we're glad that’s been your experience too. Happy Driving, The Lester Glenn Subaru Team

April 04, 2025

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Employee Rating

6 hours seems a bit long to wait for my car to be finished. Next time I will request a loaner! More

by PeggyM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2025

Lester Glenn Subaru responded

Hi PeggyM, Thanks for sharing your experience! We understand that waiting for 6 hours felt a bit long, and we’re glad we were able to offer you a loaner! It's great that you had the option to get shuttled home, but we completely understand that next time you’ll take advantage of the loaner to make the process more convenient! We’re here to make your visits as smooth as possible, and we’ll be happy to arrange a loaner for you next time! Happy Driving, The Lester Glenn Subaru Team

March 25, 2025

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Employee Rating

My service required a few days. I was given a loaner and it was all very efficiently arranged. Eketarina was cordial and helpful through out the process. I appreciated her contin More

by LDBRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Lester Glenn Subaru responded

Hey LDBRICK, Thank you for taking the time to share your experience! We're glad to hear that Eketarina was able to assist you and keep you updated throughout the process. It's wonderful to know that the loaner car made things more convenient for you. We appreciate your patience and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

March 22, 2025

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Employee Rating

The whole service experience is always transparent. The advisors keep me informed as to time and pricing More

by Jeff G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Lester Glenn Subaru responded

Hi Jeff, Thanks for sharing your experience! We're glad to hear that the transparency in our service process has stood out to you. We always strive to keep our customers well-informed about time and pricing to ensure a smooth experience. We look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

March 16, 2025

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Employee Rating

I drive from up North down to Lester Glenn, this is the only service place I will take my vehicle. I am greeted upon entering by Kathy Ottmer, who had been my service writer for decades. She greets me, ask More

by wyckdnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kerry Monica, Jr., Kathy Ottmer, Bert Gomez , Bobby Mechanic

Mar 17, 2025

Lester Glenn Subaru responded

Hey wyckdnana, Thank you so much for your kind and thoughtful review! We are absolutely delighted to hear that you’ve had such a positive experience with Kathy, Bobby, Bernie, Kerry, and the entire team. It’s clear that they go above and beyond to ensure you feel welcome, valued, and completely taken care of during every visit. We’re so glad to hear that you trust us with your Subaru and that you’ve made us your go-to service provider. It means the world to us that you’ve been with us for so many years, and we’re committed to making sure your vehicle stays in top condition. We truly appreciate your loyalty and can’t thank you enough for recommending us to others. We look forward to continuing to provide you with the best service and care for all your automotive needs! Happy Driving, The Lester Glenn Subaru Team

March 14, 2025

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Employee Rating

Got there early and expected to wait a while. Before I knew it my car was in the service bay and soon I was on my way. Excellent! More

by DREVILMX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

Lester Glenn Subaru responded

Hey DREVILMX, Thanks for your great review! We're so glad to hear that your service was quick and efficient, and that you were on your way sooner than expected. We appreciate your feedback and look forward to assisting you again in the future! Happy Driving, The Lester Glenn Subaru Team

March 10, 2025

Dealership Rating
Employee Rating

The service at this Subaru is excellent. The work is done in a timely manner. The waiting room is friendly and functional. It is always a pleasure to work with Ekaterina! More

by Fay
Recommend Dealer
Yes
Mar 10, 2025

Lester Glenn Subaru responded

Hey Fay, Thanks for your wonderful review! We’re thrilled to hear that you consistently have excellent service at our Subaru dealership and that Ekaterina always makes your experience a great one. We appreciate your kind words and look forward to serving you again soon! Happy Driving, The Lester Glenn Subaru Team

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