Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McGovern Ford at Drum Hill
Lowell, MA
672 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
672 Reviews of McGovern Ford at Drum Hill
October 16, 2026
I had a 9:00 AM appointment on a Tuesday and dropped my car off the night before because I had to work the next day. At 3:30 PM the following day, I called to let them know I was on my way to pick up my ca car off the night before because I had to work the next day. At 3:30 PM the following day, I called to let them know I was on my way to pick up my car. My first call went unanswered, so I left a voicemail. Someone eventually called me back and told me that my 9:00 AM appointment was only to meet with a service advisor. This was never communicated to me beforehand. At no point was I told that my appointment was simply to meet with an advisor rather than have my car looked at. Despite having my car since the night before, they claimed I had missed my appointment, never called me to clarify anything, and had not even started diagnosing the problem with my vehicle. I also texted the number they had provided and received no response all day. The lack of communication, poor customer service, and complete lack of consideration for my time were extremely disappointing. I understand that scheduling and appointments are important, but clear communication is just as important. If I had been told upfront what the appointment was actually for, this entire situation could have been avoided. I will not be bringing my car back here for service, and I would encourage others to make sure they fully understand the appointment process before leaving their vehicle. More
by Tracey
Employees Worked With
Service
October 10, 2026
Darlon from McGovern Ford was a true professional that made the grueling process of buying a car easy. He was fair, honest and accommodating. I then dealt with one of the business managers for financing; made the grueling process of buying a car easy. He was fair, honest and accommodating. I then dealt with one of the business managers for financing; Jake. He was also fair, honest and was able to get better financing for me. A true team of professionals that put the customer first and aren't pushy like most dealerships. Highly recommend. More
by Ryan
Employees Worked With
Jake Connelly, Darlon Lopez
October 09, 2026
Service manager Carlos is great! Great communication, listens and explains well, and doesn't push non-critical repairs. All work completed to my expectations. Great communication, listens and explains well, and doesn't push non-critical repairs. All work completed to my expectations. More
by mdgurley
Employees Worked With
Carlos Borges
October 03, 2026
My 2018 Mustang wouldn't start, so my husband Ken looked it over & connected battery charger. I had him contact Carlos, who said to bring it in for inspection of the battery. Ken was able to start & drive t it over & connected battery charger. I had him contact Carlos, who said to bring it in for inspection of the battery. Ken was able to start & drive the Mustang to the shop & an hour or so latter was advised by Carlos the battery needed replacement ( after 18yrs) battery replaced my Mustang allset thanks Carlos for getting me back on the road. More
by anakenbg@gmail.com
Employees Worked With
Carlos Borges
October 02, 2026
Always consistent, repairs for service, are always done right the first time, $249/Hour for labor, cost of parts outrageous, but you get what you pay for, vehicle owners are going to be forced off the road right the first time, $249/Hour for labor, cost of parts outrageous, but you get what you pay for, vehicle owners are going to be forced off the road with the high cost of service ! More
by zeke16dfd
Employees Worked With
Lisa Raposa
September 29, 2026
Exquisite service from Brian and the crew at McGovern Ford. Me and rusty Crank(2009 fusion) had an airbag recall, we were given a service like the new cars in the lot. Top notch. I'm definitely going bac Ford. Me and rusty Crank(2009 fusion) had an airbag recall, we were given a service like the new cars in the lot. Top notch. I'm definitely going back for a newer version of crank. Every car owners nightmare is not having a reliable service guy. You solved that for me. More
by Innocente
Employees Worked With
Brian
