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McGovern Ford at Drum Hill

Lowell, MA

4.9
507 Reviews

1212 Westford St

Lowell, MA

01851

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507 Reviews of McGovern Ford at Drum Hill

November 12, 2025

I took my mother‘s car in for service yesterday. Every person I interacted with was so kind and helpful! The waiting area is spacious and quiet and allowed me to get some work done while the car was More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke Taveras
Nov 12, 2025 -

McGovern Ford at Drum Hill responded

Anne, we’re so glad to know our team took such great care of you and your mother’s car. We appreciate your support and look forward to your next visit. Thank you for choosing McGovern Ford Lowell!

November 11, 2025

Appreciated the text messages on my vehicle status. Area to wait for my vehicle was very comfortable. More

by imkgines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service., Abigail Alicea
Nov 12, 2025 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience with us! We were happy to keep you updated and provide a comfortable environment while you waited. We hope to have you back at McGovern Ford Lowell!

November 08, 2025

Best experience with Darlon at McGovern Ford at Drum Hill. I always purchase my cars at McGovern because they make everything so easy. The staff is so honest and transparent. I really feel like I’m deal More

by Stephanie.luna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darlon Lopez, Christian Kassis
Nov 10, 2025 -

McGovern Ford at Drum Hill responded

Stephanie, we're glad to hear Darlon and the team made you feel like family, and we’re grateful for your continued support! Thank you for choosing McGovern Ford Lowell, we look forward to helping you in the future. Enjoy your new car!

November 08, 2025

It was a great experience working Craig! He made the process very easy and stress free. More

by KS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cote, Craig Ramos
Nov 10, 2025 -

McGovern Ford at Drum Hill responded

Here at McGovern Ford Lowell, we always value and appreciate our customers' feedback. Thank you for sharing your experience with Craig!

November 02, 2025

Traded in my old F150 for a new Ranger. Robert Keenan and Carlos Borges were very helpful with the decision. Been with Drum Hill for a long time. Satisfied with the buying and delivery proc More

by bwroblewski
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Keenan, Carlos Borges
Nov 04, 2025 -

McGovern Ford at Drum Hill responded

We’re overjoyed to hear you had a smooth trade-in experience with Robert and Carlos! Thank you for choosing McGovern Ford Lowell and for your continued loyalty. We hope you enjoy your new Ford Ranger!

October 31, 2025

I have been being my vehicles to McGovwrn Ford in Lowell for service the past 12 years and during that time have dealt primarily with Carlos Borges. I have received excellent service and Carlos is extremel More

by Rgentle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Oct 31, 2025 -

McGovern Ford at Drum Hill responded

Thank you for your kind words and loyalty over the years! We're delighted to hear you've had such positive experiences with Carlos. We look forward to continuing to serve you at McGovern Ford Lowell!

October 31, 2025

Craig was great to deal with and had everything ready for me. Straight forward with pricing with no run around you get at other dealers More

by Driscollmasonry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Ramos
Oct 31, 2025 -

McGovern Ford at Drum Hill responded

We’re delighted to hear Craig made your experience straightforward and smooth. Thank you for choosing McGovern Ford Lowell! We appreciate your business!

October 31, 2025

Can never understand why it takes two hours for a scheduled oil change. Granted they did a software update due to recall. But minimum maintenance two hours. More

by rscott451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian service desk
Oct 31, 2025 -

McGovern Ford at Drum Hill responded

Thank you for your feedback. We apologize for the long wait time during your visit. Your feedback will help us improve our services. If you have any questions, feel free to contact our team directly. Thank you for choosing McGovern Ford Lowell!

October 26, 2025

Always a great experience. Knowledgeable and super friendly .. Brian was great .will bring my Shelby back over and over More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian service
Oct 27, 2025 -

McGovern Ford at Drum Hill responded

Paul, thank you for your feedback! We're so glad you had a great experience with Brian and our team at McGovern Ford Lowell. We look forward to seeing you and your Shelby again soon!

October 24, 2025

What a great experience buying my new Explorer At McGovern Ford of Lowell. From start to finish the whole team was wonderful. Craig Ramos is and has been my salesman for over 11 years and I have pu More

by Seashell1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Santiago, Chuck Cote, Craig Ramos, Christian Kassis
Oct 24, 2025 -

McGovern Ford at Drum Hill responded

Thank you for your fantastic feedback! We're glad Craig and our team have made every purchase special over the years. We truly value your loyalty and look forward to working with you again at McGovern Ford Lowell! Enjoy your new Explorer!

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