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McGovern Ford at Drum Hill

Lowell, MA

4.9
513 Reviews

1212 Westford St

Lowell, MA

01851

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513 Reviews of McGovern Ford at Drum Hill

November 22, 2025

I bought my car there and have all my services there, I have yet to run into any problems.All the people I have dealt with is very easy to work with. If only all my problems could be that easy. Thank you!! More

by mga1958rw@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa was pleasant to work with , Robert Keenan, Carlos Borges
November 22, 2025

Always courteous service and nice waiting room. They also can usually get you in schedule quickly. More

by RMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
November 21, 2025

The staff was amazing and provided zero pressure or upselling to what I wanted and needed done. The wait area was great to work remotely while I waited and service was done quickly! More

by damelio7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Nov 21, 2025 -

McGovern Ford at Drum Hill responded

We’re thrilled to hear our team provided a smooth, no-pressure experience! Thank you for choosing McGovern Ford Lowell and for sharing your feedback.

November 21, 2025

Thanks to my advisor Brian for always to be willing to schedule my appointment as soon as possible. More

by Sandralopezch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
November 18, 2025

Lisa was great, kept me informed, rushed the order through and worked with warranty team flawlessly. My 2nd car being serviced through McGovern. More

by cgedrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Nov 18, 2025 -

McGovern Ford at Drum Hill responded

We’re so grateful for your loyal business and fantastic feedback! Lisa will be so pleased to hear that her communication and efficiency made a difference. We look forward to serving you again at McGovern Ford Lowell!

November 14, 2025

I love this dealer. I get appointments without long waits. They keep me informed on all repairs and updates. Everyone is friendly. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Nov 14, 2025 -

McGovern Ford at Drum Hill responded

Nancy, we're so happy to hear that you love our dealership and enjoy our efficient service and friendly team. Thank you for choosing McGovern Ford Lowell! We appreciate your business.

November 12, 2025

I took my mother‘s car in for service yesterday. Every person I interacted with was so kind and helpful! The waiting area is spacious and quiet and allowed me to get some work done while the car was More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke Taveras
Nov 12, 2025 -

McGovern Ford at Drum Hill responded

Anne, we’re so glad to know our team took such great care of you and your mother’s car. We appreciate your support and look forward to your next visit. Thank you for choosing McGovern Ford Lowell!

November 11, 2025

Appreciated the text messages on my vehicle status. Area to wait for my vehicle was very comfortable. More

by imkgines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service., Abigail Alicea
Nov 12, 2025 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience with us! We were happy to keep you updated and provide a comfortable environment while you waited. We hope to have you back at McGovern Ford Lowell!

November 08, 2025

Best experience with Darlon at McGovern Ford at Drum Hill. I always purchase my cars at McGovern because they make everything so easy. The staff is so honest and transparent. I really feel like I’m deal More

by Stephanie.luna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darlon Lopez, Christian Kassis
Nov 10, 2025 -

McGovern Ford at Drum Hill responded

Stephanie, we're glad to hear Darlon and the team made you feel like family, and we’re grateful for your continued support! Thank you for choosing McGovern Ford Lowell, we look forward to helping you in the future. Enjoy your new car!

November 08, 2025

It was a great experience working Craig! He made the process very easy and stress free. More

by KS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cote, Craig Ramos
Nov 10, 2025 -

McGovern Ford at Drum Hill responded

Here at McGovern Ford Lowell, we always value and appreciate our customers' feedback. Thank you for sharing your experience with Craig!

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