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McGovern Ford at Drum Hill

Lowell, MA

4.9
667 Reviews

1212 Westford St

Lowell, MA

01851

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667 Reviews of McGovern Ford at Drum Hill

October 03, 2026

My 2018 Mustang wouldn't start, so my husband Ken looked it over & connected battery charger. I had him contact Carlos, who said to bring it in for inspection of the battery. Ken was able to start & drive t More

by anakenbg@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Oct 04, 2026 -

McGovern Ford at Drum Hill responded

We are so glad you and your husband were able to get your 2018 Mustang to McGovern Ford Lowell safely and that Carlos took great care of you! It is fantastic to hear you are back on the road. Thank you for choosing our team!

October 02, 2026

The dealership has been great! Lisa in service is fantastic and always follows through! It ended up being no charge and paid by Ford! More

by rajohnson1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Raposa
October 02, 2026

Always consistent, repairs for service, are always done right the first time, $249/Hour for labor, cost of parts outrageous, but you get what you pay for, vehicle owners are going to be forced off the road More

by zeke16dfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Raposa
Oct 02, 2026 -

zeke16dfd responded

Carlos & Lisa , Best of The “Best “ ! They Listen To The Customer, Remember That When It’s Review Time ! 👍

Oct 03, 2026 -

McGovern Ford at Drum Hill responded

We appreciate your feedback about our service team's meticulous work at McGovern Ford Lowell Service. We understand your concern about costs, and we appreciate your trust. Drive safely, and please reach out if you need anything else.

October 01, 2026

Understood my concerns worked to achieve all and over looks repairs that all are resolved. More

by Cazzie56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Frye
September 29, 2026

Exquisite service from Brian and the crew at McGovern Ford. Me and rusty Crank(2009 fusion) had an airbag recall, we were given a service like the new cars in the lot. Top notch. I'm definitely going bac More

by Innocente
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 01, 2026 -

McGovern Ford at Drum Hill responded

Innocente, thank you so much for sharing your positive feedback about Brian and the team! We look forward to serving you and "Rusty Crank" at McGovern Ford Lowell in the future!

September 29, 2026

Good work but did not communicate with us enough. Especially about the transmission. Liked the loaner More

by rbahnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Sep 29, 2026 -

McGovern Ford at Drum Hill responded

We appreciate your feedback and are happy to hear you enjoyed the loaner. We apologize for any lack of communication and will address this internally. Thank you for choosing McGovern Ford Lowell, and for your business. Safe travels!

September 29, 2026

Very professional and knowledgeable group. My service was excellent. I highly recommend this service and parts department for all your needs More

by g.bosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges, Paolo Fulciniti, Joshua Fuentes
Sep 29, 2026 -

McGovern Ford at Drum Hill responded

Thanks for trusting McGovern Ford Lowell and for recommending our team! We look forward to helping you again.

September 24, 2026

Attentive, quick to respond to my interest to vehicle seen on CarGurus.com. Shawn S. was quite helpful during price negotiation and arrangement of delivery to me (180 miles from Lowell). I would recomm More

by mark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bridget Keenan, Shawn Saremi
Sep 25, 2026 -

McGovern Ford at Drum Hill responded

Mark, thank you for your feedback! We're glad Shawn provided attentive service. Safe travels! - McGovern Ford Lowell

September 21, 2026

Brian was professional and polite even when I thought something was missing on my car and I realized that I was wrong. More

by Darrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service
Sep 22, 2026 -

McGovern Ford at Drum Hill responded

Hi Darrell - Thank you for sharing your experience with Brian and for choosing McGovern Ford Lowell! We hope to see you again down the road! Safe travels!

September 19, 2026

It's was great experience with ford McGovern lowell ma sale services from Robert keenan was excellent More

by shaikhafsana478
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Sep 21, 2026 -

McGovern Ford at Drum Hill responded

We’re happy you had a great experience with Robert and the team! Thank you for choosing McGovern Ford Lowell. We wish you many safe and happy miles ahead!

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