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McGovern Ford at Drum Hill

Lowell, MA

4.9
643 Reviews
Call Dealership (978) 452-3900
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1212 Westford St

Lowell, MA

01851

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643 Reviews of McGovern Ford at Drum Hill

August 01, 2026

Enjoyed your staff, Brian was very patient and kind, mechanic was thorough and informative. Look forward to dealing with y’all again More

by ahoykimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in the service dept
Report | Print
July 27, 2026

Great service and awesome customer service i loved It definitely will be back again. Great work More

by garciaalexandra35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian from service
Report | Print
Jul 27, 2026 -

McGovern Ford at Drum Hill responded

Hi Alexandra, thank you so much for the five-star review! We are thrilled to hear that you enjoyed our service and that our team provided you with an awesome experience. We truly appreciate your kind words and look forward to seeing you again for your next visit. Great work to our team, and thank you for choosing McGovern Ford Lowell!

July 19, 2026

I was very happy with the service provided by McGovern Ford. Service was prompt and professional. Brian was very nice and informative. More

by Cflynn1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Jul 20, 2026 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience with Brian and the team! We hope you choose McGovern Ford Lowell again! Safe travels!

July 15, 2026

Robert was great and really took his time with us and we’re very happy with the auto we purchased and the service More

by Ann and Susan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan, Carlos Borges
Report | Print
Jul 16, 2026 -

McGovern Ford at Drum Hill responded

Hi Ann and Susan, it's wonderful to hear you’re happy with your new car and the service you received from Robert. Thank you for choosing McGovern Ford Lowell!

July 14, 2026

I recently brought my car in to have The Works Maintenance Package. While that was being done the tech discovered my battery was running low and recommended replacement. I was able to get this d More

by evatoscano5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Report | Print
Jul 15, 2026 -

McGovern Ford at Drum Hill responded

We are happy to hear that our team caught the issue with your battery and fixed it on the spot! Thank you for choosing McGovern Ford Lowell and for sharing your experience with us. Safe travels!

July 14, 2026

La es periensa fue muy mal con lisa eya atiende muy mal los clientes gracias More

by Juan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Healy
Report | Print
Jul 28, 2026 -

McGovern Ford at Drum Hill responded

Juan, Gracias por sus comentarios. Lamentamos saber que su experiencia no cumplió con sus expectativas. Intentamos comunicarnos con usted en varias ocasiones para comprender mejor lo sucedido y atender sus inquietudes. Nuestros registros indican que usted deseaba que el servicio se realizara de inmediato. Como le explicamos, dado que su vehículo llegó sin cita previa, no pudimos realizar el trabajo en ese mismo momento. Si bien siempre nos esforzamos por atender a los clientes sin cita siempre que es posible, las citas nos permiten ofrecer un servicio más eficiente para todos. Agradeceríamos la oportunidad de hablar más a fondo sobre su experiencia y buscar una solución. Por favor, comuníquese con nuestro General Manager, Christian Kassis, al 351-500-6005 o a ckassis@mcgovernauto.com cuando le resulte conveniente.

July 09, 2026

Carlos at the service desk is amazing. Friendly and prompt service. My truck was ready when they said it would be. More

by Jasonj636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Report | Print
Jul 14, 2026 -

McGovern Ford at Drum Hill responded

Thank you for sharing your positive feedback, Jason! We're fortunate to have team members like Carlos ensuring everything runs smoothly. Safe travels from all of us at McGovern Ford Lowell!

July 09, 2026

Salesman Oliviel was very knowledgeable about the car and all aspects of the transaction went smoothly. More

by Mike
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliviel Grullon
Report | Print
Jul 09, 2026 -

McGovern Ford at Drum Hill responded

Mike, thank you for sharing your feedback about Oliviel and the team! We appreciate your business here at McGovern Ford Lowell. Enjoy your new car!

July 06, 2026

Scheduled a service appointment 2 weeks in advance. Dealership did not have the parts needed to fix my truck stating (28 hours after I dropped my truck off) earliest they could start the fix was in 3 d More

by danrx1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
Report | Print
Jul 06, 2026 -

McGovern Ford at Drum Hill responded

Thank you for your review. We sincerely apologize for the lack of communication regarding the delay in your parts arriving. We appreciate your feedback and would like the opportunity to learn more about your experience. Please contact our Service Manager, Josh Fuentes, at (351) 500-6021, as he has a few additional questions and would like to discuss your visit.

July 04, 2026

Dealership was very accommodating. Everything was done efficiently and honestly. All the personnel we met were great. More

by Smithrb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Report | Print
Jul 06, 2026 -

McGovern Ford at Drum Hill responded

Thank you for the five-star review! We are thrilled you were met with a knowledgeable and accommodating team during your visit with us at McGovern Ford Lowell. We hope to work with you again down the road!

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