Edson Trujillo

INFINITI of South Bay responded

Thank you for this great review! I'm glad our team was attentive, listened to your concerns, and kept you informed throughout the process. Providing a stress-free experience without pressure is always a priority. Thanks for stopping by INFINITI of South Bay and we look forward to assisting you again! Don't forget to check our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Angelina! Edson is truly the best, thank you for your kind words! Our top priority is delivering quick and exceptional service, I am glad you had a great service experience with us. Thank you for your business and we look forward to having you back soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking your personal time to leave such a great review! I'm glad to hear that Mr. Trujillo and I provided helpful and polite service while helping with your battery issue. I understand that car troubles can be frustrating, and I appreciate your patience. It’s also great that Rudy made your transportation smooth and hassle-free. We always offer ride assistance to our customers, and I’m happy it was helpful for you. I appreciate your support and look forward to serving you again! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time out of your day to leave this review! We're so glad to hear that Edson provided outstanding service and resolved your issue to your satisfaction. He is always going above and beyond! Creating a welcoming and pleasant environment for our customers is always a priority, and we're thrilled that it made a difference for you. Thanks again and we are looking forward to serving you again in the future! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Ms. Smith, Thank you for your feedback. Please don't take it personally, I'm sure that this is just a miscommunication. We would never be disrespectful on purpose. And, we totally respect your decision whether you decide to make the repairs or not. If moving forward with repairs was a matter of cost, please know that we call around monthly to make sure that our prices meet or beat all other local INFNITI dealerships. Plus, and if you didn't know you'll lover this... please remember that we post monthly service specials on our website. So please check these out and hopefully we'll see you back again soon. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, thank you, for such a meaningful review. Our service team strives for exceptional client service, and when it is recognized it means so much in confirming what we do here at INFINITI of South Bay. Happy New Year to you too, and we look forward to servicing your needs in the year to come. Thank you for your business and for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

007, We are so pleased you enjoyed your visit to INFINITI of South Bay! Thank you for letting us know that Jaime did such a good job in understanding your situation and putting your interests first. After all, that's how it should be, right? Here at INFINITI of South Bay we strive to deliver exceptional client service through understanding needs, solving those needs, and in being clear and transparent in our communications. We appreciate your business and your loyalty to our team here at INFINITI of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

cs96756 We have a very professional team that stives every day to deliver exceptional client service. Your review is not the norm. We provide excellent communication, we are friendly and hospitable and our employees love their jobs. Can you please identify yourself so that we can better understand your concerns? Our goal is your satisfaction, please contact us at 310-325-5555 so that we can address issues with your visit. Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this AWESOME review! We're thrilled you've had consistently great experiences with our service and customer care. Your satisfaction means a lot to us, and we’re always here to accommodate your needs as our customers are our #1 priority! We look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

HSTIEBEL, We employ only INFINITI certified technicians to properly diagnose the needs of our service clients. Our recommendations are what is best for your vehicle and your safety. As with any service center, there is a diagnostic charge to access the needs of your vehicle. Whether your choose us, or someone else to service the recommendations is your choice. Please continue to use your local mechanic if that is what you feel is best for you. And, if you have a change of heart, we'd welcome the opportunity to serve you again. Thank you. Carlos Robles Service Manager INFINITI of South Bay