Grea service great vale, nice vibe bla bla bla bla bla
bla bla bla bla
bla bla bla bla
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by KK24600
Verified Customer
Verified Customer
Service Price Transparency
Again, I'll say INFINITI of South Bay has been a 5-Star
Spa - for ALL my automotive needs.
JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE
Spa - for ALL my automotive needs.
JAIME ZAMORA, my new 5-Star Concierge, rendered spot on service in a very timely manner. And of course my ELITE PROTECTION PROGRAM, and MAINTENANCE CARE PLAN reduced my bill, a quite expensive bill, to nil ($0)!
The sheer joy having such a degree of security and peace of mind, I'll always relish.
And following "Coach" always ensures THE WINNING DEAL!
Many thanks to Anita Ruiz, Aldo “Coach” Ginossi, and Mike Molles, actually the entire regiment, while I'm at it.
Cheers, all
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by tdhc
Service Price Transparency
Nov 18, 2024 -
INFINITI of South Bay responded
Wow! Thank you so much for this incredible review!
We're thrilled that we continue to provide you with a five-star experience for all your automotive needs! Jaime, Anita, Coach, Mike, and the entire team, work hard to ensure our customers receive top-notch service with care and professionalism. Thanks for the special shoutouts! We're delighted that your Elite Protection Program and Maintenance Care Plan have given you peace of mind, it's our goal to make your experience as rewarding as possible. Great reviews like this encourage our team to keep up the good work, thank you again. Cheers to many more winning deals ahead!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Always have great appointment times and lobby is great
and comfy. Service is definitely gre
and comfy. Service is definitely gre
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by VALerie
Verified Customer
Verified Customer
Service Price Transparency
Nov 10, 2024 -
INFINITI of South Bay responded
Thank you for the great review Valerie! Our customers are our #1 priority, so we make sure they have a relaxing and enjoyable experience from start to finish. It’s wonderful to know you’re pleased with our service, looking forward to seeing you next time! Make sure to check out our website for service specials to save on your next visit!
Carlos Robles
Service Manager
INFINITI of South Bay
Edson has given me consistently great customer service
over the years that I have been coming to Infiniti of South Bay. I appreciate that they are welcoming and professional and provide clean and comforta
over the years that I have been coming to Infiniti of South Bay. I appreciate that they are welcoming and professional and provide clean and comfortable lobby and restrooms.
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by NHARRISON3
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2024 -
INFINITI of South Bay responded
Thank you so much for your kind words! We're thrilled that Edson has consistently provided you with great customer service over the years. He always goes above and beyond to ensure our customers leave happy, I am so lucky to have him on my team! It's wonderful to know you appreciate the welcoming, professional atmosphere and our clean and comfortable lobby and restrooms. Thank you for your loyalty and we look forward to continuing to serve you at INFINITI of South Bay!
Carlos Robles
Service Advisor
INFINITI of South Bay
I purchased my 2019 infinity in Van Nuys and I live in
Lancaster I prefer to do all my business with South Bay they know how to treat their customers great customers service. I would refer anyone to Infin
Lancaster I prefer to do all my business with South Bay they know how to treat their customers great customers service. I would refer anyone to Infinity South Bay and I would purchased my next vehicle from South Bay dealership. Yall deserved a 5 * Thank for all the hospitality that you guys give.
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by MYEISHAWYATT
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2024 -
INFINITI of South Bay responded
Thank you so much for your AWESOME review! We're honored that you chose to do business with INFINITI of South Bay, even with the distance. We're thrilled that our customer service continues to impress, our customers are our #1 priority! Your recommendation means the world to us, and we can't wait to help you with your next vehicle purchase. Thank you for the 5-star recognition, we appreciate your trust and look forward to welcoming you back in the future!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
Never buying or recommending purchasing ir serviceing a
vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the
vehicle at tbis dealership. Not only did they damage my vehicle when I took it to have it serviced, they denied it. Both the service manager and the dealership manager refused to pull up camera footage to see that it did not have the damage when I drove up, I had to file a claim with my insurance after several failed attempts with both managers requesting a call back or investigation. When the vehicle inspection at the body shop was done, I also found out that there had been significant prior damage to the vehicle. When I purchased the vehicle months earlier, I was told ( while signing documents that the vehicle did have " minor previous but had been repaired damage ". By law they have to reveal this at time of purchased, part of full disclosure. However, the damage had NOT been minor as stated. Also, sinxe I had screenshot the original ad of the vehicle purchase, I went back to it and in fact the ad did not reveal that prior accident info. Other dealerships ads did state " prior accident". This one purposely did not. So after having learned this deceit, I completly take back my 5 star experience with the sales department review for this dealership too. I give both the sales, and service a negative star review. I will take my business elsewhere.
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by Ms. M
Verified Customer
Verified Customer
Service Price Transparency
Oct 07, 2024 -
INFINITI of South Bay responded
Mrs. M,
Thank you for your review and for letting us know of this situation. We are opening up an investigation into this so that we might better address the details with you. Concerning any prior damage, we provide a CARFAX with every used vehicle purchased. Every customer signs the CARFAX vehicle history report as part of our sales process. If there was prior damage on the VHR, you would have signed off on knowing this in advance. Could you please contact me at 310-325-5555 so that we can put a name to this and work together to resolve these concerns?
Thank you,
Anita Ruiz
Sales Manager
INFINITI of South Bay
Welcoming, great fast service, professional, excellent
customer service from the entire staff. Outstanding dealership! And most of all clean and hospitable. Would definitely recommend here. Southbay Infin
customer service from the entire staff. Outstanding dealership! And most of all clean and hospitable. Would definitely recommend here. Southbay Infiniti Rock !!!
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by B.CATHERINE1
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
INFINITI of South Bay responded
Thank you so much for the fantastic review! We’re thrilled you had a positive experience with our welcoming, professional team, and that they provided fast service. We're especially glad you appreciated the clean and hospitable environment. My team constantly works hard to ensure our customers leave happy. Your recommendation means the world to us! We truly appreciate your support—thank you for ROCKING with us!
Carlos Robles
Service Advisor
INFINITI of South Bay
Best ever!
My car came out clean and the oil was changed and brand new.
My car came out clean and the oil was changed and brand new.
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by Dchacon
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
INFINITI of South Bay responded
I am so glad your car came out looking clean and fresh with a brand-new oil change. It’s always our goal to provide top-notch service, and we’re happy you had a great experience with us! Looking forward to your next visit!
Thanks!
Carlos Robles
Service Advisor
INFINITI of South Bay
The Infiniti dealership in the South Bay is very clean,
and the workers were very helpful and friendly.
and the workers were very helpful and friendly.
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by Mads
Verified Customer
Verified Customer
Service Price Transparency
Sep 29, 2024 -
INFINITI of South Bay responded
Mads,
Thanks for this awesome review! We're glad you had a great experience with my team here at INFINITI of South Bay. We take pride in keeping our dealership clean and providing friendly, helpful service to all our customers. Thanks for recognizing our hard work! We look forward to seeing you again!
Kelvin Bratcher
Owner & Executive Manager
INFINITI of South Bay
It has very small space uncomfortable seats.
And most of all they dont provide you a loaner car.
And most of all they dont provide you a loaner car.
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by ARVIETOY
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2024 -
INFINITI of South Bay responded
Arvietoy,
INFINITI of South Bay does provide loaner vehicles with a reservation. Please know that if you would like a loaner vehicle, we would appreciate it if you could call in your appointment and make the reservation over the phone with the service advisor. This will help ensure that a vehicle has been reserved for your visit. There are some restrictions, and loaner vehicles are typically reserved for major maintenance and repairs. We are quite surprised by your feedback on our waiting lounge, as we normally receive accolades on our facility and amenities. We'll make a note of your feedback in our customer database so that next time you're in, we can help find you comfortable seating.
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
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