When I dropped my car off I had a great welcoming but
when I picked my car up without doing any of the repairs, he was not pleasant at all. Did not speak I don’t know if he was not pleased because I did
when I picked my car up without doing any of the repairs, he was not pleasant at all. Did not speak I don’t know if he was not pleased because I didn’t do any repairs
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by MS.SMITH33
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I don’t know his name, but the mechanic who bought my car out was very nice and understanding
Jan 17, 2025 -
INFINITI of South Bay responded
Ms. Smith,
Thank you for your feedback. Please don't take it personally, I'm sure that this is just a miscommunication. We would never be disrespectful on purpose. And, we totally respect your decision whether you decide to make the repairs or not. If moving forward with repairs was a matter of cost, please know that we call around monthly to make sure that our prices meet or beat all other local INFNITI dealerships. Plus, and if you didn't know you'll lover this... please remember that we post monthly service specials on our website. So please check these out and hopefully we'll see you back again soon.
Carlos Robles
Service Manager
INFINITI of South Bay
Please keep up the good work!
What you do does make a difference for others! Happy New Year!
What you do does make a difference for others! Happy New Year!
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by Infiniti Qt
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2025 -
INFINITI of South Bay responded
Thank you, thank you, for such a meaningful review. Our service team strives for exceptional client service, and when it is recognized it means so much in confirming what we do here at INFINITI of South Bay. Happy New Year to you too, and we look forward to servicing your needs in the year to come. Thank you for your business and for your loyalty.
Carlos Robles
Service Manager
INFINITI of South Bay
Jaime was awesome.
He was really understanding of my special situation and treated me exceptionally putting my interests first. Very few people have been so client-cent
He was really understanding of my special situation and treated me exceptionally putting my interests first. Very few people have been so client-centric.
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by abonet007
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2025 -
INFINITI of South Bay responded
007,
We are so pleased you enjoyed your visit to INFINITI of South Bay! Thank you for letting us know that Jaime did such a good job in understanding your situation and putting your interests first. After all, that's how it should be, right? Here at INFINITI of South Bay we strive to deliver exceptional client service through understanding needs, solving those needs, and in being clear and transparent in our communications. We appreciate your business and your loyalty to our team here at INFINITI of South Bay.
Carlos Robles
Service Manager
INFINITI of South Bay
Lack of communication, no sense of hospitality for
clients appears to dislike their job alot
clients appears to dislike their job alot
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by cs96756
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2025 -
INFINITI of South Bay responded
cs96756
We have a very professional team that stives every day to deliver exceptional client service. Your review is not the norm. We provide excellent communication, we are friendly and hospitable and our employees love their jobs. Can you please identify yourself so that we can better understand your concerns? Our goal is your satisfaction, please contact us at 310-325-5555 so that we can address issues with your visit.
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
I am always pleased with the service and customer care
that Infiniti South Bay provides. They are always accommodating.
that Infiniti South Bay provides. They are always accommodating.
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by mnacshoppe
Verified Customer
Verified Customer
Service Price Transparency
Jan 01, 2025 -
INFINITI of South Bay responded
Thank you so much for this AWESOME review! We're thrilled you've had consistently great experiences with our service and customer care. Your satisfaction means a lot to us, and we’re always here to accommodate your needs as our customers are our #1 priority! We look forward to seeing you again soon!
Carlos Robles
Service Manager
INFINITI of South Bay
Used to go to this dealership all the time.
Stopped going because of a bad experience and when i returned i was reminded why i stopped going. They didn't seem to put much effort into helping
Stopped going because of a bad experience and when i returned i was reminded why i stopped going. They didn't seem to put much effort into helping to fix my vehicle. Went in with a 95k 2018 Infiniti qx60 with a check engine light and loss of power. They sent me an invoice for $20,000 for a new engine and I spent $200 just for them to look at my vehicle. I received a car wash and sent on my way. No oil change or any value for the $200 that was paid. Also, they stated car was sludged up and go back to the person that did my last oil change. Took it to a my local mechanic and he did an engine flush. It's been over a month now car runs great no check engine light and getting better fuel economy than ever before.
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by HSTIEBEL
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2025 -
INFINITI of South Bay responded
HSTIEBEL,
We employ only INFINITI certified technicians to properly diagnose the needs of our service clients. Our recommendations are what is best for your vehicle and your safety. As with any service center, there is a diagnostic charge to access the needs of your vehicle. Whether your choose us, or someone else to service the recommendations is your choice. Please continue to use your local mechanic if that is what you feel is best for you. And, if you have a change of heart, we'd welcome the opportunity to serve you again. Thank you.
Carlos Robles
Service Manager
INFINITI of South Bay
Great service.
Very efficient, quick easy in and out. Love the text updates feature and being able to schedule the service online.
Very efficient, quick easy in and out. Love the text updates feature and being able to schedule the service online.
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by JENNGRUEZO
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2024 -
INFINITI of South Bay responded
Thank you for the fantastic review! We’re glad you enjoyed our efficient and quick in and out service. It’s also great to know you found the text updates and online scheduling feature helpful. Making things easy for our customers is always our goal, thanks for recognizing our hard work! Thank you for stopping by INFINITI of South Bay and we look forward to having you back again soon!
Carlos Robles
Service Manager
INFINITI of South Bay
I've enjoyed the service people.
Tje work thats be I n g done,it's really reasonable too.
Tje work thats be I n g done,it's really reasonable too.
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by IRENETOLE
Verified Customer
Verified Customer
Service Price Transparency
Dec 09, 2024 -
INFINITI of South Bay responded
Thank you so much for the time to leave this review! We're so glad you’ve enjoyed working with our team, it means a lot to us. Our service team always goes above and beyond to provide excellent customer service. Looking forward to having you back soon! Don't forget to check our website for weekly service deals and bargains!
Carlos Robles
Service Manager
INFINITI of South Bay
Very professional and helpful staff.
The prices could be a little less! Thank you again.
The prices could be a little less! Thank you again.
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by mrvega68
Verified Customer
Verified Customer
Service Price Transparency
Dec 14, 2024 -
INFINITI of South Bay responded
Thank you for the great 5-STAR review! We so appreciate your feedback that you found our team to be both professional and helpful. We strive to please. On prices, please know that we shop our competitors every month to make sure that we charge the same amount or less. And, to help you save in the future, please be sire to 1) read our monthly newsletter, as it always has three useful service coupons, and 2) check our website under "Service Specials" for money saving coupons that change monthly.
Thanks for your business and thank you for your loyalty to INFINITI of South Bay!
Carlos Robles
Service Manager
INFINITI of South Bay
No loyalty program makes the experience at this location
less than perfect. Also, the car loaner program seems non-existent (even with a couple thousand dollars spent on service), I would give 3 stars, exce
less than perfect. Also, the car loaner program seems non-existent (even with a couple thousand dollars spent on service), I would give 3 stars, except that Edson did a 5 star job, so that raised the rating.
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by M_WEAVER11
Verified Customer
Verified Customer
Service Price Transparency
Dec 14, 2024 -
INFINITI of South Bay responded
M Weaver,
Yes, thank you for bringing this to our attention, as our loaner policy is not clear or communicated well. We are working with our website developers to make some changes per your input. Until then, if you will need a loaner, please call and schedule with your service advisor, as he can then and at that point reserve a vehicle for you. As far as a loyalty program, we do offer monthly service coupons to our loyal clients through our monthly newsletter. If you are not receiving this newsletter, then please get with me or your service advisor to make sure we have a current and accurate email address. Thank you so much for your constructive feedback.
Carlos Robles
Service Manager
INFNITI of South Bay
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