Edgar Oganesyan | Page 6

Bad service, worst place ever been Took the car for light programming and they lie About fixing it and charge me 200.00 for doing nothing to the car and left my car worst and on top the Took the car for light programming and they lie About fixing it and charge me 200.00 for doing nothing to the car and left my car worst and on top they broke my car key without telling me, left it without parts when the lights were pull, they also put old parts in my car and they kept the originals from my bmw. It took me more than 4-5 times to be able to talk to the manager (EDGAR) In which he is does not have the aptitude to be a manager. The manger from the tech was supposed to follow up on my missing parts never call me, I’m never taking my car here ever again, bad service, bad people, and most of all untrustworthy place!!! More

by evertsorto Verified Customer Verified Customer

Report | Print

Unprofessional Drop off my car on Tuesday and never received a call for update. I called 4x a day to check on my car, and never received a call back. After 4 days of Drop off my car on Tuesday and never received a call for update. I called 4x a day to check on my car, and never received a call back. After 4 days of calling and waiting for Henry the adviser I ask for the supervisor and finally Henry came to the phone and took my call. And told me all xxxxxxxx of lies. I told him I needed my car 3 days ago and he started blaming the supervisor Edgar. Very unsatisfied. You guys suck big time. They kept my car for 4 days without doing anything!!! More

by recksm Verified Customer Verified Customer

Report | Print

Please provide a refresh on you're customer service. It is very unfortunate that my first service visit may be my last at Pacific Bmw. I'd like to start by saying that the purchase experience with Yisayi It is very unfortunate that my first service visit may be my last at Pacific Bmw. I'd like to start by saying that the purchase experience with Yisayi was great and we received excellent customer service from him from start to finish. He was attentive, patient, and kind to my family during our visits. My apologies for providing a lengthy review but I hope you may see this more as an opportunity to improve rather than a complaint. As for the service side, it was a completely different experience. To provide some background, my car was just recently purchased 2 days prior to us having to bring it in already for a service repair. If there was a time to be a bit more understanding and win back a customer's trust to the brand, this was the time. During initial drop off, my service advisor Henry Burmayan rushed me in and out of his office, he did not take the time to explain the process and reassure me that my vehicle will be taken care of. To his defense I did take up time registering my car with my insurance policy, before checking in with him. However, the place did not seem busy at all for him to rush me out. Now in terms of following up and providing updates, this was also very poor. I'm not sure what the policy is regarding customer communication, but I would believe that at the very least we should be provided an end of the day or even mid day update on our vehicle status. I took the liberty in proactively calling, texting, and emailing Henry to get some kind of status update. Eventually I received a call and finally a text that stated "my apologies, thought I sent the text but i did not the car is ready for pick up" During pickup, I was not acknowledged by Henry when I came into his office, eventually passing me along to his colleagues to get my paper work started and seemed distracted the whole time with a personal discussion with another customer. I would understand completely if he was busy but at least acknowledging or even greeting someone would again provide that reassurance and sense of care to the customer. Now as me and my family wait for our car, 90 MINS passes by until I personally had to ask what was going on, apparently my car was NEVER in queue to be picked up. My guess was this is due to the distraction and lack of attention to the customer. At least we received an apology during the other time right? Again I'm not here to provide an angry review but instead try to provide some constructive feedback to hopefully improve future experiences with other customers. Should you have further questions or concerns feel free to contact me directly anytime. Thank you More

by ramen4me13 Verified Customer Verified Customer

Report | Print

Elegance in efficiency From drop off to pickup, the experience is smooth and your problem is resolved. Inconvenience is at a minimum. You continue the intended BMW experienc From drop off to pickup, the experience is smooth and your problem is resolved. Inconvenience is at a minimum. You continue the intended BMW experience. More

by mitch.handler Verified Customer Verified Customer

Report | Print

I had an awesome service experience at PBMW My service experience started when I called to schedule my appointment. The BDLC Team worked with my schedule to set up a date and time that worked an My service experience started when I called to schedule my appointment. The BDLC Team worked with my schedule to set up a date and time that worked and also had a loaner vehicle available. I was greeted with a smile and welcomed when I arrived. The staff on the drive was friendly and showed me where to park. I saw my advisor Narek right away. He was helpful and informative about the services needed at this visit. After I spoke to my advisor I waited in the service lounge and enjoyed a few yummy snacks and some fresh flavored water. The loaner team gave me a brand new X3 as a loaner and I was so excited to see the new features for the 2019 model. I drove off thinking cool. My car was completed same day but I was working so I was allowed to bring the loaner back the following day. My vehicle pick up went great as well. My X3 (Who’s name is Dream) was brought back to me cleaned and washed. Dream and I were ready to hit the road. Bravo Pacific BMW. Your BDLC Team, Greeter Team, Drive Ops Team, Service Advisor Team and Guest Experience Team showed me that customer service is alive and well at Pacific BMW. Thank you. More

by yardgyal Verified Customer Verified Customer

Report | Print

Efficient Pacific is very lucky to have employees whom are dedicated to the brand. Edgar, Manny, Danny Sarmiento... thank you for making it a better experie Pacific is very lucky to have employees whom are dedicated to the brand. Edgar, Manny, Danny Sarmiento... thank you for making it a better experience servicing my vehicle than working there. Cheers! More

by XOCHIS07 Verified Customer Verified Customer

Report | Print