Eddy Cooke | Page 2

LP Toyota has my vehicle running quietly and I really appreciate that! It’s nice to have my new vehicle running as it should with no brake noises . Thank you! appreciate that! It’s nice to have my new vehicle running as it should with no brake noises . Thank you! More

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When I purchased a car from another dealership anytime my car was in for a service appointment I would get it back cleaned and vacuumed. It would be great if Lost Pines Toyota would provide this perk as wel car was in for a service appointment I would get it back cleaned and vacuumed. It would be great if Lost Pines Toyota would provide this perk as well. More

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Thank you for the professional job that you did. The whole team deserves an applause and a grade "A". The whole team deserves an applause and a grade "A". More

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Did not buy car from this dealership due to supply chain issues but have used them for all service since new. Excellent customer service, ease of scheduling and good communication during the service visit. issues but have used them for all service since new. Excellent customer service, ease of scheduling and good communication during the service visit. Service Manager followed up regarding 2 pending recalls and a plan to address when Toyota has solutions ready. More

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Excellent customer service and communications. Kept me informed of recommended service for my Tacoma and the status. Kept me informed of recommended service for my Tacoma and the status. More

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We got in early and our appointment was done in the hour. All the points covered were presented in the vidio. All the points covered were presented in the vidio. More

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So Much Better Visit This Time. .. Bought an Excellentan Plan from an Awesome Service staff and Team..! Thanks..😊 .. Bought an Excellentan Plan from an Awesome Service staff and Team..! Thanks..😊 More

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The service tech was very helpful in making sure what I wanted and needed for service. Have always been happy with the service they give. I like that they keep you informed via email and text. wanted and needed for service. Have always been happy with the service they give. I like that they keep you informed via email and text. More

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Unfortunately if the Dealership allows there Service Department to drive away customers with their POOR customer service, I can't continue to recommend them. I currently lease a 2023 Tacoma, the 5th Department to drive away customers with their POOR customer service, I can't continue to recommend them. I currently lease a 2023 Tacoma, the 5th one I've leased from them. I scheduled an appointment with Tia on August 19th for service on August 28th at 9 am. Upon arrival today was told I didn't have an appointment. I called my sales person and he helped clear this up. The truck was in for a gauge cluster replacement, regular maintenance and to have a rim repaired that one of Lost Pines Techs damaged 2 visits ago. The truck was taking in but sat for 7 HOURS without ANYTHING being done to it. So I have waisted 2 hours of drive time and 7 HOURS of my personal time only to have Lost Pines do NOTHING to my Tacoma. I have called the GM about this and will be waiting to see if ANYTHING at all is done to correct this terrible Service Department. More

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Lost pines is detail oriented, courteous and professional at all departments The service department is knowledgeable, friendly and efficient with my needs. at all departments The service department is knowledgeable, friendly and efficient with my needs. More

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